HARDWARE REPAIR

Asset # Serial # Make Model

736144 5CG1288Y6S HP elitebook 840 g7

Infra # User Name Contact # Location

923388 Alison lee 0 +44 7984 403388 home

Brief Description of Problem

Replace kb

Additional Installed Software (including version) – HDD Replacement Only

Local Data – HDD Replacement Only

User made aware of potential data loss risk to local data
Location of backed up data
Manual backup or USMT
ESS Rebuild Checklist Completed

Tests Amey Enterprise

Check wifi connection and upload certificate if required
Launch email as user
Launch internet, close popups, check access to AmeyWorld, Infra &
bbc.co.uk
Log into Citrix as user on Corporate Network
Log into Citrix as user on ADSL
Ensure Cisco VPN connects
Ensure Junos Pulse connects

Replacement Part Information

Supplier Part Serial Numbers
# Part # Description Courier Ref
Ref Removed Replacement
M07090-031 SPS-TOPCVR W/KB
CP+PS BL UK

Date of Visit Start Repair Finish Repair Travel Time Total Time Spent
22/04/2024 1215 1345

Sign Off
As part of their warranty conditions, certain manufacturers require us to supply them with customer contact details.
These details will only be used by the manufacturer to check that we have met the required quality of service and you
hereby agreed to us providing them with this information.

Date Engineer Name Engineer Signature User Signature

22/04/2024 Mo Singh PP alison lee