World Class Organisations.

 They are intensively competitive- Driven by the need to be number 1.

 Thay are great at customer service.
 They provide their people big challenges.
 They encourage cooperation with all their stakeholders.
 They are incredibly creative.- they constantly improve themselves.
 They drive down costs.
 They communicate like crazy.

What is human resource management?

The process of employing people, motivating ,evaluating and developing their resources and
compensating them to achieve organisational goals.

The basic functions of Human Resources are (HR):

Managerial Functions.

1. Planning.
2. Organising.
3. Directing.
4. Controlling.

Operative Functions:

1. Employment\staffing.
2. Human Resource Development.
3. Compensation management.
4. Human Relations.

HUMAN RESOUCE OR HUMAN CAPITAL?

1. Human resources are a set of individuals who make up the workforce of the
organisation ,business sector or the economy.
2. “Human Capital” is sometimes used synonymously with human resources although human
capital typically refers to a narrower view, i.e. the knowledge individuals embody and can
contribute to an organisation.

Human Resource Management Process (HRMP).

Strategies and Objectives of an Organisationjob analysis and design.-HR planning and

forecasting.- Employee recruitment.- Employee Selection.- Training and development.-
Performance evaluation and planning. - Compensation and benefits.- Organisational career
management : Employee job changes and disengagement.

Job analysis: Study of tasks required to do a job well.

Job description: The tasks and responsibilities of a job.

Job specification: A list of skills,knowledge and abilities a person must have to do a job.

Scope of HRM:
1. The personnel management- management planning, recruitment, selection, placement,
induction, transfer, promotion, demotion, termination, training and development, layoffs
and retrenchment, wage and salary administration, incentives, productivity, etc.
2. The welfare aspect- working conditions and amenities such as canteens, creches, rest rooms,
lunchrooms, transport, education, medical help, health and safety, washing facilities and
cultural activities, etc.
3. The Industrial aspect- Union management relation, joint consultation, negotiating collective
bargaining, grievance handling, disciplinary action, settlement of disputes, etc.