Professional Documents
Culture Documents
1. TOPIC : PAGE NO :
TEAM FUNCTIONING 4
AND LEADERSHIP
EXCELLENCE
LEADERSHIP 14-15
EXCELLENCE
BENEFITS OF 15-16
LEADERSHIP
EXCELLENCE
ENGAGING IN 16-17
LEADERSHIP
EXCELLENCE
LEADERSHIP 17
EXCELLENCE : AN
EMPOWERMENT
TOOL
HIGH PERFORMANCE 17-20
TEAMS
TEAM FUNCTIONING
AND LEADERSHIP
EXCELLENCE
TEAM
TYPES OF TEAM
1. Functional team
A functional team is permanent. It includes members of the same
department with different responsibilities. There is a manager who is
responsible for everything. Everyone in the team reports to him. A
functional team can be usually recognized in traditional project
management companies.
This type requires a manager who ensures that there are no obstacles
when it comes to transferring work from one team to another.
2. Cross-functional team
A cross-functional team consists of members from different departments.
This kind of team tackles specific tasks that require different expertise and
inputs.
Cross-functional teams are becoming increasingly popular all over the
world. However, there is an opinion that the whopping number of all cross-
functional teams are dysfunctional.
3. Matrix team
A matrix team is a “2-boss system”. Here an individual reports to a different
manager for his/her work. A matrix team is the product of a Matrix
management approach.
It helps top managers to retain control over the project without being
involved in decisions.
4. Contract team
A contract team is an outsourced team where the members are tied down
by a contract. The client can easily cut all ties to the team after the project
is completed and the contract has ended. In this kind of team, the role of
project managers is crucial. They have to maintain constant communication
between the customer and team members, to compensate for the lack of
the team’s physical presence, to bear full responsibility for project success
or failure.
5.Self-managed teams
Self-managed teams consist of employees of the same company who work
together. Although they have a wide set of objectives, their key goal is to
reach a common result.
There is no manager here. The members of self-managed teams should
determine rules and expectations, solve problems and barely shared
responsibilities.
Thinking about creating a self-managed team, you should pay attention to
the levels of responsibility and the autonomy that is given to the team.
The main advantages of self-managed teams are:
• Improved motivation because of autonomy
• Ability to manage own time and handle tasks when it suits employees
• No pay for office
• Pride in team accomplishments because of shared responsibility
6. Virtual team
A virtual team involves employees who work in different locations and who
rely on the power of communication and collaboration tools to get things
done together. This kind of team provides people with a better life-work
balance and allows business owners to hire the best experts.
There are different types of virtual teams that are characterized by 3
dimensions: time, space and culture.
• Time is about when people work (during different hours, on different
shifts, in different time-zones).
• Space is about where people work (right next to each other or
hundreds of kilometers away).
• Culture is about how people work (including such factors as gender,
age, race, language, education, nationality, social, religious,
economic factors, etc.)
7.Operational team
An operational team deals with supporting other types of teams. It is
formed to make sure that all office processes go smoothly. Operational
teams may have their own projects and function as they also have well-
defined roles and responsibilities.
8.Problem-solving team
A problem-solving team is usually temporary. It is focused on solving a
specific issue. This kind of team may be created after the financial crisis or
any unplanned event or challenge. It is aimed to come up with solutions to
help the company climb out of a steep recession.
Once guidelines are set in place and plans are formed, the task forces and
committees are disbanded.
TEAM DEVELOPMENT
Teams are becoming a key tool for organizing work in today’s corporate
world. Teams have the potential to immediately amass, organize, relocate,
and disperse. But, teams are an effective tool for employee motivation. It is
essential to consider the fact that teams develop and get mature over a
period of time. Team development creates a captivating atmosphere by
encouraging co-operation, teamwork, interdependence and by
building trust among team members.
The four stages of team development are:
Stage 1: Forming
During this stage, group members may be anxious and adopt a wait-and-
see attitude. They will be formal towards each other. There would be no
clear idea of goals or expectations. Besides, they may not be sure why they
are there.
This is the stage where the team needs to write its own charter or mission
statement as well as clarify goals. The most important thing here is that
goals must have a personal buy-in.
By doing this the team will be able to establish boundaries as well as
determine what is expected. Team members will get to know each other
doing non-conflict laden task. This builds the commitment towards one
larger goal.
Thus, during the forming stage, the team members are in the process of
knowing each other and getting at ease with them.
Stage 2: Storming
During this stage, team members are eager to get going. Conflict can arise
as people tend to bring different ideas of how to accomplish goals. At this
time, they notice differences rather than similarities. This leads to some
members dropping out mentally or physically.
At this stage, communication is important. Tensions will increase. So
recognizing and publicly acknowledging accomplishments also becomes
important. It becomes important to participate in meetings and diversity
needs to be valued.
Thus, during the storming stage, the team members begin showing their
actual styles. They start getting impatient. They try to probe into each
other’s areas, leading to irritation and frustration. Control becomes a key
concern during this stage.
Stage 3: Norming
This stage is when people begin to recognize the ways in which they are
alike. They realize that they are in this together. Hence, they tend to get
more social and may forget their focus in favor of having a good time. This
is the time to help with training if applicable. It becomes important to
encourage them in order to feel comfortable with each other and with
systems. Also, the group needs to stay focused on the goal.
Thus, during the norming stage, there is conflict resolution. There is greater
involvement of team members. There is a greater “we” feeling rather than
“I” feeling.
Stage 4: Performing
This stage is when team members are trained, competent, as well as able
to do their own problem-solving. At this time, ways need to be looked at in
order to challenge them as well as develop them. The team is mature now.
The members understand their roles and responsibilities. They would
require more input in processes. The members would be self-motivated as
well as self-trained. Thus, their efforts need to be recognized. Growth has
to be encouraged. This is done by giving new challenges to the team.
Thus, teams at the stage of performing are self-controlling, practical, loyal
as well as productive. Focus is there on both performances as well as
production.
FORMING AN EFFECTIVE TEAM
This is the general approach to forming a successful work team. But not all
will take the same steps as discussed above. Success is usually hinged on
taking all of the steps just discussed. We have a tendency to want to
surround ourselves with people who are just like us. In case you get to
choose a team, instead of organizing a pre-formed team, then you’ll look
for a team of people with a variety of strengths. In case of a team that is
already in place, organizing can be more subtle. Like, all the workgroups
can be called together in order to discuss what goals you want to
accomplish and how everybody can help.
You will also find that imposing goals on people doesn’t work nearly as well
as having them tell you as to what goals they will strive for. But setting
goals is not easy work. Too often they end up in being too unrealistic, too
vague, impossible to measure, or just stretching into eternity without any
deadline.
TEAM FUNCTIONING
• Responsibilities
• Commitments
• Gaps/overlaps
• Interdependencies
• Skill sets
• Expectations of team leader and member roles
• Good Communication
• Team Bonding
• Team Involvement
• Mutual Understanding
• Common Objective & Commitment
LEADERSHIP EXCELLENCE
Each leader has the potential to become
his/her “better”, “more successful” self.
He/she needs to know what should be changed and how the change is
to be implemented and need to be going ahead on the road.
• Control: The extent to which employees feel autonomy over their work,
environment and decision-making
Through effective communication and clear guidance, you can help your
team identify and develop their own talents while also providing necessary
support and resources. By taking the time to get to know each team
member, you can create an atmosphere of trust, respect and open dialogue
that leads to greater motivation and productivity.
2. Effective Communication
Effective communication is the cornerstone of any successful team.
Leaders must establish open channels of communication where team
members feel comfortable expressing their ideas, concerns, and
feedback. Regular team meetings, one-on-one conversations, and
transparent updates help build trust and ensure that everyone is on the
same page.
4. Building Trust
Trust is the foundation of a high-performance team. Leaders must
demonstrate trustworthiness and create an environment where trust can
flourish. Trust is built through consistency, transparency, and keeping
promises. When team members trust their leader and each other, they
are more likely to collaborate effectively and take calculated risks.
8. Conflict Resolution
Conflict is natural in any team, but it must be managed constructively.
Leaders should be skilled in conflict resolution techniques and
encourage open discussions to address conflicts when they arise.
Resolving conflicts in a respectful and collaborative manner can lead to
stronger team cohesion and better decision-making.