Professional Documents
Culture Documents
Eb Coaching Playbook
Eb Coaching Playbook
TALENT
Contents
Why Coaching?......................................................................................1
Training Managers...................................................................................5
Can you imagine Bill Belichick — head coach And there are plenty of incentives to do so.
of the New England Patriots — waiting until the The right coaching, at the right time,
end of the season to give his players feedback? can pay huge dividends for employers
Of course not. (If that were the case, his team seeking greater loyalty, productivity and
would never have made it to the Super Bowl — contribution.
six times with his coaching.)
But let’s face it. Coaching often requires a
The same idea holds true in the workplace. It’s significant financial investment — either in time
the coach’s job to continually review the team’s or money. Right? Wrong.
performance and give players (your employees)
The truth is, coaching can be easier — and
suggestions for improving their game.
more cost-effective — than you think. Your
organization can make huge strides in small bits
of time and for not a lot of money.
ret a i n i n g
t h e i r to p
p e o p l e.
POP QUIZ
Do You Know How the Word “Coach” Got Its First Play?
According to Wikipedia, the English term “coach” traces its origins to the Hungarian word for a means of transport: kocsi,
meaning “carriage.” Coaching has been used in language to describe the process used to “transport people from where they
are, to where they want to be.” At Oxford University around 1830, the word was first used to describe a trainer or instructor; it
was slang for the person who “carries” or tutors a student through an exam. Usage then spilled into the sports world in 1861.
So you’re interested in coaching … but where • Improve their ability to deliver praise and
do you start? Your managers. They are on the feedback: Employees crave both praise and
front lines and are working with your employees feedback, but the latter needs to be packaged
so it motivates better performance.3
daily. While teaching managers to become good
coaches is a smart (and highly cost-effective) While some managers may come by these
option, some training is likely required. traits naturally, others don’t. Personality styles,
communication styles and management
To become good (or better) coaches, your
philosophies do come into play — and all
managers will need to:
managers are different.
• Develop listening skills: This helps build
better workplace relationships and helps Kicking Off Your Coaching Venture
employees feel understood. First, forget the notion that you need to go crazy
• Build trust: When the sense of trust is strong, with high-end training. For most companies
employees are more receptive to performance today, that’s not a viable option. Extensive
feedback and guidance. training is not only expensive, it keeps managers
• Become more supportive, encouraging and from their top priority — getting the job done.
motivating: These traits can make people Fortunately, turning managers into better
feel good, creating positive morale and driving coaches can be as simple as providing some
workplace productivity.
minimal training.
But how much you do — and how often you Two suggestions:
do it — largely depends on your organization’s
• Harvard Business Review (HBR) Guide
budget, time allocated to the program, skills to Coaching Your Employees: Easy-to-
gap and other criteria. Suggested basic training read and highly affordable (around $20), this
could include: collection of essays touches on a variety of
topics, plus practical coaching tips managers
Directed Reading can start using immediately.
Reading even a few articles on the subject of
• Online searches for “employee coaching”:
coaching is a great start. Simply select a handful
Just a few clicks and you’ll tap into a
of articles on the importance of coaching, and let multitude of books, blog posts and other
managers work through them at their own pace. resources you can share with your managers.
Depending on how information flows through your
organization, consider sharing the articles in a
coaching newsletter, or via posts to the company
intranet or collaboration portal. Additionally, high-
value reading can be assigned to managers in
your Learning Management System.
f o r
Aim
precisely what you expect, they’ll be
m i t m
com
3. Strive for consistency.
Make it easy for managers to follow your
t j u s t
no
lead by providing a consistent set of
Recognize employees’
individuality.
Remember, everyone’s personalities QUICK TIP
and thought processes are different. Follow these pointers for better
Just because you approach decision-making coach-employee communication:
from a more rational perspective, doesn’t mean • Nurture employees’ need to feel a sense
others do, too. Acknowledging and working to of growth by making learning resources
understand different methods of communicating available and even setting learning goals.
and working — as long as the job is getting • Make sure to articulate your expectations
done — can go a long way toward increasing clearly, so there’s no confusion about what
your value as an effective coach. you want.
• Ask permission before giving feedback.
Strategy #4:
Ask managers to rate themselves.
Creating a quick survey and asking the
managers to self-evaluate is another way to
gather keen knowledge about their coaching
progress. Ask: “Have you noticed any difference
in your employees’ engagement levels?” or
“Have you seen an improvement in their overall
performance (or your team’s business results)?”
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to the same way. Every session gives me lessons about
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Uni e dev n g , de h ec s rela what to coach and how to coach. It isn’t obvious to
H i d a
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p le them that, in the end, I really do learn as much from
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ng
doi
Whether you’re directly involved in HR And when you consider the minimal time
talent and learning programs or not, you and financial investments needed to get
likely recognize the value of coaching — your coaching program off the ground, it’s
for improving not only your learning and talent hard to argue with the sense of urgency.
programs, but also your workforce productivity.
Are you ready to take your teams to the
In the end, coaching is a venture that’s well next level? Then it’s time to get serious about
worth the time and energy. In fact, coaching coaching. Take these suggestions and use
is increasingly viewed as an opportunity to them to get your teams moving in the right
enhance employees’ engagement levels, loyalty, direction today.
retention and overall satisfaction.
2 Human Capital Institute (HCI) webcast presenting findings from the 2014 “Building a Coaching
Culture” study. Research was conducted in partnership between the International Coach Federation
(ICF) and HCI. (coachfederation.org/about/landing.cfm?ItemNumber=3674&navItemNumber=3675)
3 “The Power of Praise and Recognition,” Gallup Business Journal, July 8, 2004.
(www.gallup.com/businessjournal/12157/power-praise-recognition.aspx)
4 Harvard Business Review Blog, “How to Manage People in 15 Minutes a Day,” Daisy Wademan
Dowling, Feb. 3, 2009. (hbr.org/2009/02/the-31-coach/)
5 Elliott Masie’s Learning Trends, “Nano-Coaching and Nano-Mentoring,” September 22, 2011.
(trends.masie.com/archives/2011/9/22/686-idea-nano-coaching-and-nano-mentoring.html)
• Talent Talk Article Find Time to Coach Your Millennial Employees — Even Those Over 50
• Blog Post Coaching Skills: Critical for Management and Talent Programs, But Not Selecting Managers?
• OnDemand Webinar Coaching: The Key to Better Learning and Talent Programs
• Product Video Learning@Work
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