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‫سجلي‬
‫‪The ASQ Certified Manager of Quality/Organizational Excellence Han‬‬
Sandra L Furterer, Douglas C Wood
Quality Press, ‫ من الصفحات‬720 - ‫ هـ‬١٤٤٢ ‫ جمادى اآلخرة‬١٢
This handbook is a comprehensive reference designed to help professionals address organizational issues from
strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certi
undergone some significant content changes in order to provide more clarity regarding the items in the body o
perspectives, and new topics introduced in the most recent BoK are included as well.

This handbook addresses:

• Historical perspectives relating to the continued improvement of specific aspects of quality management

• Key principles, concepts, and terminology

• Benefits associated with the application of key concepts and quality management principles

• Best practices describing recognized approaches for good quality management

• Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail

• Guidance for preparation to take the CMQ/OE examination

A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam
various quality management challenges.

‫» المزيد‬

‫» معاينة هذا الكتاب‬

‫الصفحات المحددة‬
‫الصفحة‬

‫الصفحة‬

‫الصفحة‬

‫الصفحة‬
 ‫جدول المحتويات‬

‫المحتوى‬
Cover
Leadership
B Leadership Challenges
C Teams and Team Processes
D ASQ Code of Ethics
C Strategic Plan Deployment
Management Elements and Methods
B Communication Skills and Abilities
Quality Management Tools
B Process Management
Assessment and Metrics
CustomerFocused Organizations
B Customer Relationship Management
Supply Chain Management
Training and Development
The Certified Manager of QualityOrganizational Excellence Body

C Project Management
Quality System Effectiveness
D Quality System
E Quality Models and Theories
References
Glossary and Acronyms
About the Editors
‫حقوق النشر‬
‫عبارات ومصطلحات مألوفة‬

achieve action activities analysis analyzing and/or applied approach ASQ Quality

Press assessment audit benchmarking Body of Knowledge causes check sheet communication continual
improvement control chart costs create criteria customer
satisfaction customer’s cycle decisions defined determine diagram documented Edwards
Deming effective employees ensure evaluate example external
customers failure feedback FMEA focus Gantt

chart goals identify impact implementation individual internal involved kaizen leadership learning measure
meet method metrics monitoring needs nonconformances objectives operations organization o
rganization’s organizational output Pareto chart performance poka-
yoke potential problem process improvement product or service Project Management quality
management quality system relationship requirements responsibility risk sample Shewhart Six
Sigma skills specific stakeholders standard statistical statistical process control strategic
planning supplier team members techniques theory of
constraints TRIZ typically understand value stream mapping variables variation

)2021( ‫نبذة عن المؤلف‬

Douglas C. Wood is President of DC Wood Consulting, LLC and instructor for ASQ. He is an
ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black
Belt, an ASQ Certified Quality Engineer, and an ASQ Certified Quality Auditor

Sandra L. Furterer is an Associate Professor and Department Chair at the University of Dayton in
the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified
Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ
Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt.

‫معلومات المراجع‬
‫العنوان‬ The ASQ Certified Manager of Quality/Organizational
Excellence Handbook
‫الُم حررون‬ Sandra L Furterer, Douglas C Wood
‫اإلصدار‬ 5
‫الناشر‬ Quality Press, 2021
‫ رقم‬ISBN (‫الرقم الدولي‬
1951058070, 9781951058074
‫)المعياري للكتاب‬
‫عدد الصفحات‬ 720 ‫من الصفحات‬
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