PROJECT REPORT

on
Customer Satisfaction at Reliance Fresh
Submitted to Maharshi Dayanand University, Rohtak in partial fulfilment the
requirements for the award of degree of
Master of Business Administration (Business Economics)

[Session: 2022-2024]

Supervised By: Submitted by:

Dr. Ishwar Mittal Sagar Kadian
Assistant Professor, IMSAR MBA B.E (2.4)
MD University, Rohtak 2203044

Institute of Management Studies and Research

Maharshi Dayanand University, Rohtak
 Declaration
I, Sagar Kadian, student of Institute of Management Studies and Research,
Maharshi Dayanand University, Rohtak studying in MBA (BE), University Roll
No.2203044, Regn No 1816310375 is hereby submitting a project report on the title
“[Customer Satisfaction at Reliance Fresh]” for partial fulfilment of Degree of Master of
Business Administration (BE) to Maharshi Dayanand University, Rohtak.
I solemnly declare that the work done by me is an original piece of work under the
supervision of Dr. Ishwar Mittal, Assistant Professor, IMSAR, Maharshi Dayanand
University, Rohtak. The matter presented has not been copied from any other existing
report. However, extracts of any literature used for this report has been duly acknowledged
providing details of such literature in the references. No copy of this project has been
submitted to any other University for award of any other degree/ diploma/ fellowship on
similar title and topic. In case, any matter presented found plagiarized at a later date, I shall
be solely responsible for that.

Signature of Student
Sagar Kadian
Class: MBA BE (2.4)
University Roll No: 2203044
Registration No.: 1816310375
Date: 22/04/2024
Place: Rohtak

(Signature of Supervisor)
Dr. Ishwar Mittal
Assistant Professor
IMSAR, Maharshi Dayanand University, Rohtak.
Countersigned by:

Director, IMSAR
 Acknowledgement

Every person who touches heights reaches that level with the grand support, blessings of his/
her loved ones, guides, teachers, elders. One can’t deny the fact that they are the people
behind their success. I am very thankful to the people who provided me their help and
support.
I owe my special thanks to Dr Ishwar Mittal, Assistant Professor, Assistant Professor,
IMSAR, Maharshi Dayanand University, Rohtak for his support, guidance, and for being a
helping hand in every possible way in this project. I am very thankful to him for devoting his
precious time and for leaving no stone unturned for the completion of this project.
I would also like to extend my thanks to my supporting faculties of IMSAR, Maharshi
Dayanand University, Rohtak.

Signature of Student
Sagar Kadian