Professional Documents
Culture Documents
التطبيقات الالكترونية و دورها في تحقيق جودة الخدمة - دراسة حالة مؤسسة بريد الجزائر بالجلفة
التطبيقات الالكترونية و دورها في تحقيق جودة الخدمة - دراسة حالة مؤسسة بريد الجزائر بالجلفة
التطبيقات الالكترونية و دورها في تحقيق جودة الخدمة - دراسة حالة مؤسسة بريد الجزائر بالجلفة
– –
Electronic applications and their role in achieving service quality - Case study of the
Algeria Post in Djelfa
2 1
1
Aggouni.lakhdar@cuinv-tisemsilet.dz ( ) -
2
f.belkheiri@univ-djelfa.dz ( ) -
100
( 0.05 )
- 622 -
.1
)
( ) (
" " )
(2009 ) (
1.1
2.1
-
-
-
3.1
( 0.05) :(H0) -
( 0.05) :(H1) -
( 0.05) :(H0) -
- 623 -
636 - 622 : (2022) 01 : – 13 :
( 0.05) :(H1) -
:
( 0.05) :(H0) -
( 0.05) :(H1) -
:
( 0.05) :(H0) -
( 0.05) :(H1) -
: .2
: 1.2
. (2018 & )
)
. (2020 &
2.2
- 624 -
(2019 )
: 3.2
: 1.3.2
(2005 )
-
.
-
(2018 ) ) -
: 2.3.2
-
-
-
-
-
: 3.3.2
-”2018 “ - ” “
%.52.5
- 625 -
636 - 622 : (2022) 01 : – 13 :
7.6 ” “ ” “
(2018 ). 5 4
4.2
(Venkatesh)
.
:(Performance Expectancy) 1.4.2
-
-
. -
:( Effort Expectancy) 2.4.2
(2020 Momani)
-
-
-
-
-
-
:(Social Influence 3.4.2
(2020 Momani)
. -
. -
. -
- 626 -
:(Facilitating Conditions 4.4.2
100
2.1.3
. (descriptive Statistic) -
. (Cronbach’s Alpha) -
.(Simple Linear Regression Analysis) -
: 3.1.3
(Cronbachs'
(1) (0.65) (Alpha
(0,850)
(0.913)
(0.925)
:(1)
0.850 10 ( )
0.913 08 ( )
0.925 18
.(spss)
- 627 -
636 - 622 : (2022) 01 : – 13 :
4.1.3
:(2)
% 72 72
% 28 28
%100 100
% 12 12 25
% 86 78 40 25
% 10 10 41
%100 100
%8 8
%3 3
%4 4
% 66 66
%5 5
%14 14
%100 100
%55 55 5
%32 32 10 5
%13 13 10
%100 100
.(spss)
%72 1 :
%28
40 25 :
%78
41
:
%8 %14 %66
5 :
10 5 %55
10 %32
- 628 -
2.3
1.2.3
( 0.05) :(H0) -
( 0.05) :(H1) -
:(03)
(F)
(F) (R2)
(spss) :
(0.000) (F) (03)
(191,227 (F) ( 0.05)
. (3.937)
(21.7%) (%78.3)
.
- 629 -
636 - 622 : (2022) 01 : – 13 :
:(04)
(T)
(T) (R) (ß)
(R ) 2
Y= 0.002+ 1.011X1 +
0.05) (*) ( )
.(
.(spss) :
(04)
(6.31375) (0.007) (T)
( 0.05) (0.000)
(0.901) (R)
(23.9% (%76.1)
(1.011) (ß)
(1.011)
" : H1 H0
( 0.05)
."
2.2.3
( 0.05) :(H0) -
( 0.05) :(H1) -
- 630 -
:(05)
(F)
(F) (R2)
*0.000 0,645 175.249 43,851 43,851 1
0.220 22,775 98
66,626 99
.( 0.05) (*)
(spss) :
:(06)
0.05) (*) ( )
.(
.(spss) :
(06)
(T)
Baridimob (6.31375) (1.833)
(R) ( 0.05) (0.000)
- 631 -
636 - 622 : (2022) 01 : – 13 :
(Baridimob) (0.824)
(37.9% (%62.1)
0,735 (ß)
0,823
" : H1 H0
. ( 0.05)
3.2.3
( 0.05) :(H0) -
( 0.05) :(H1) -
:(07)
(F)
(F) (R2)
*0.000 0,593 90.245 37,956 39,399 1
0,440 35,741 98
75.140 99
.( 0.05) (*)
(spss) :
- 632 -
:(08)
.( 0.05) (*) ( )
.(spss) :
(08)
(4.120) (T)
(0.000) (6.31375)
(0.699) (R) ( 0.05)
) (63.20%) )
(36.80% (
(0.912) (ß)
: H1 H0 (0.912)
( 0.05) "
."
3.2.4
( 0.05) :(H0) -
( 0.05) :(H1) -
- 633 -
636 - 622 : (2022) 01 : – 13 :
:(09)
Y= 1.608 + 0.874X3 +
.( 0.05) (*) ( )
) (08)
(
(6.31375) (3.333) (T)
(R) ( 0.05) (0.000)
(0.796)
(17.80% ( ) (%82.20)
(0.874) (ß)
(0.874)
" : H1 H0
." ( 0.05)
.5
H1 H0
( 0.05) -
( 0.05) -
- 634 -
( 0.05) -
( 0.05) -
. -
-
-
-
-
(19 ) -
: - .(1 ) .(2009) . .1
. : (Vol. 1). . (2005). , .2
. (2019). , .3
. 2. : - . ..
. : . (2020). , ., & , .4
.125. , 14 (5),
. (2018). . , ., & , ., . , .5
. 32. (5), .
. Consulté le 01 26, 2022, %. 52.5 (2018, 08 13). , .6
https://alghad.com/52-5-%D9%85%D9%86
7. Lawan, A., & Zulkhairi MD, D. (2001). Conceptual Model of the Unified Theory of Acceptance
and Use of Technology (UTAUT) Modification on Telecentre Acceptance in Nigeria. Journal of
Information Systems: New Paradigms , 1 (1), p 46.
- 635 -
636 - 622 : (2022) 01 : – 13 :
8. Momani, A. M. (2020). The Unified Theory of Acceptance and Use of Technology: A New
Approach in Technology Acceptance. International Journal of Sociotechnology and Knowledge
Development , 12, 84.
9. Venkatesh, V., G Morris, M., Gordon B, D., & Fred D., D. (2003, 09). User Acceptance of
Information Technology: Toward a Unified View. MIS Quarterly .
- 636 -