Recovery Script

Call Out for Conditions & Initiating Contact

If seller didn't reply to our first initial text -- Call out. If seller did reply to initial text and some
conditions are missing—Call out. We only continue conversation through text if all
conditions are in and they reply with text.

If No Answer: Leave Voice Message:

"Hi this message is for #ContactFirstName# this is #AgentName# calling regarding your
#CarYear# #CarMake# #CarModel#. Please call me back when you get this at 855-353-
0708. Thank you."

Hi, this is #YourName# -- I'm calling regarding the #YearMakeAndModel#. How are you
doing today?

Great, I’m with Sell Cars Here and the reason for the call is because you were working with
one of our smaller car buyers, and they asked us to reach out and see if we can get you a
better offer than they were able to.

Alright, let me verify a few things with you.

What’s the mileage on it?

Does it need a jumpstart?

Any mechanical issues?

Are there any noticeable dents or scratches?

Are there any noticeable dents or scratches?

If there's body damage from accident - It's OK to PROBE about the body damage, at times
body damages prevents the vehicle from starting and driving
If they mentioned body damage, Ask questions like "Any broken or missing parts?" "Did the
Air Bags Deploy?" “Cracks in the windshield or lights?”

How’s the inside? Any seats torn?

Any sun fading or surface rust?

Are any tires flat or missing?

And do you have the VIN # by any chance?

Lastly, what color is the vehicle, and do you have the keys?

If the seller can't provide the VIN -- it's ok -- proceed to Get Offer

Get Offer
So I'm going run your information to my manager so we can review your file. Give me a
couple of minutes to see what I can work for you, ok?! Thanks!

Place Customer on hold and request for eval

Pitch Offer
Hey #CustomerName#, thanks for holding for me. I took your file back and considering the
vehicle being #age# with (#mileage# or condition) we can definitely still offer you the same
incentives, a free tow and cover the title transfer fees as well as a guaranteed payment of
$___. All I would need is the Pickup Address (and vin if not avail) to get you set up on the
schedule.

IF CUSTOMER DECLINES

No worries #CustomerName#, It’s just that when cars get this old with #mileage# they
depreciate quicker every year. Did you have a dollar amount you’re willing to let the car go
for? (UPDATE WANT BOX)
"OK FOR CUSTOM" - FREE TOW

Thanks so much for holding me. After sending this back to my evaluation team, due to the vehicle
being (age of the vehicle)(mileage)(condition) there really isn't much demand for it. We can go ahead
and pick your vehicle up for free, as well as cover the title transfer fees and dmv fees. We just wont
be able to offer you any cash for it. I just need the address to set everything up.

If Offer is no longer Custom after Eval:

"Hey thanks for holding for me, it looks like my purchasing department is a little backed up
right now so I don’t want to keep you waiting. I’m going to have them reach back out to you
with an offer through text so you won’t need to call me back. Is this a good texting number
for you? Okay great. Look out for their text and reply back to them if you decide to accept
the offer, ok? Have a great day."

If Eval asked us to DD:

"Hey thanks for holding for me, after discussing your vehicle with my team, due to current
demands, we wont be able to make you an offer for it at the moment.