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JD Itechwx Vietnam - AMA
JD Itechwx Vietnam - AMA
Job Description:
Location: Vietnam
Responsibilities:
a. Drive the communication with the customer to ensure the customer has confidence on problem
resolution.
b. Define and understand the customer issue by creating the adequate reproduction scenarios.
c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from
customer on problem resolving.
a. Identify the right resource to collaborate with for tough & political hot problem.
c. Produce quality documentation and share with the appropriate team members and tech lead as
appropriate
iTechwx Company Limited Job Description
Version ID: IXAZJD002
Date Released: Nov. 1, 2023
b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable
regions).
e. Work with your manager, as appropriate to assess your own core competencies and identify current
knowledge
f. Implement your development plan, actively seek development opportunities, and complete all
scheduled training.
g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career
plans
Operation Precision
a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary
b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.
c. Manage and prioritize your workload while keeping team members and management appropriately
informed.
Candidates’ skills:
SOFT SKILLS
a. Leadership - Manages team’s daily operational excellence and handle technically challenging and
politically hot customer situations
b. Strong communications skills - Excellent spoken and written English communication skills
e. Cross-team collaboration
TECHNICAL SKILLS
h. Operating System/Virtualization
Contact:
Viet Bui (Aiden)
E: viet.bui@glints.com
P: 0969937044