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Assessment 3: Needs Assessment Meeting with Stakeholders

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Capella University

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Prof Name
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JAN 10, 2024

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Evaluation of an Information System Change at Villa
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Information system changes are pivotal in healthcare organizations like Villa Hospital,
overcoming obstacles, alleviating financial burdens, and ensuring comprehensive
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patient support and healthcare access. The implementation of such changes

significantly boosts organizational performance and enhances patient well-being. This
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evaluation report delves into the information system change plan at Villa Hospital,
assessing its impact on healthcare delivery.
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Part 1: Assessment Overview

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Our evaluation framework comprises three core components. Firstly, we evaluate

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information quality; secondly, we examine the outcomes and effects of the system
change, and finally, we assess the structural quality of the change. Rooted in Kurt
Lewin’s Change Management theory, these components correspond to the stages of
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unfreezing, changing, and refreezing. This framework enables a comprehensive

evaluation of planned organizational changes, including the introduction of remote
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patient monitoring and a patient portal system, aimed at enhancing patient care and
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treatment.
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Assessing the Change Project's Impact

Evaluating a healthcare organization's change involves three Change Management

stages: unfreezing, changing, and refreezing. These stages facilitate a thorough
assessment of the change project's impact. Initially, stakeholders receive pertinent
information regarding the technological change, corresponding to the unfreezing phase.
Subsequently, the new technology is implemented (change), and the outcomes are
assessed. Finally, the utilization of the new system (refreeze) helps evaluate its
structural quality within the organization.

Defining the Information Quality Framework

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In defining information system changes such as remote patient monitoring or a patient
portal, evaluating data correctness and completeness is crucial. The CRAAP test,

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examining Currency, Relevancy, Authority, Accuracy, and Purpose, proves invaluable.
User satisfaction levels and adherence to Protected Health Information System (PHI)

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guidelines are also pivotal. Patient satisfaction, determined through health condition
assessments, is paramount in defining changes.

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Defining Outcomes of Quality Care Framework
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System change outcomes are measured through care efficiency and appropriateness.
Our implementation plan, spanning six months, allows for monitoring changes within the
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initial three months. Efficiency metrics include productivity, patient satisfaction,

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cost-effectiveness, and reduced mortality rates from chronic diseases. Remote patient
monitoring and patient portals enhance productivity by offering comprehensive care
from patients' homes.
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Defining the Structural Quality Framework

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The third component involves structural changes, wherein the organization's support for
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the new system is assessed. Additionally, software and hardware effectiveness are
evaluated within the trial period. Surveys, initial system monitoring, and stakeholder
feedback aid in assessing overall system functionality.
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Part 2: Evaluation Plan

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Our comprehensive plan emphasizes five key aspects: goals, components,
measurements, frequency, and rationale. Villa Hospital aims to provide cutting-edge
medical care in a comfortable environment, involving all stakeholders in the change
process. Measures align with desired outcomes, focusing on improving patient health,
care quality, and satisfaction. The plan includes measurement goals, frequency, and
rationale for effective implementation.

Part 3: Stakeholder Overview Discussion

The training plan involves engaging key stakeholders: the IT team, administrators,
project managers, nurse informaticists, and Clinical Informatics. The primary goal is
positive change in Villa Hospital's healthcare, leveraging remote patient monitoring and

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patient portals. The evaluation report outlines framework components, addressing
quality information, care outcomes, and structural quality. Barriers like patient concerns
and nurse workload are monitored, essential in reducing mortality risk and improving

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patient satisfaction.

Conclusion

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The implementation of remote patient monitoring and patient portals is integral to our

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change plan at Villa Hospital. These changes promise to enhance patient satisfaction,
mitigate treatment costs, and provide care in patients' homes, thus reducing staff
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burden and enhancing productivity.

References
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Abrams, S., Delf, L., Drummond, R., & Kelly, K. (2022). The CRAAP Test. Open. Oregon
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Edwards, K., Prætorius, T., & Nielsen, A. P. (2020). A model of cascading change:
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Forecasting and Social Change, 126(1).
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