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Worksheets Name

Entrep
Class
Total questions: 41
Worksheet time: 30mins
Date
Instructor name: John Lara

1. We look at the current trend of the country's economic growth or lack thereof. Which part of the
PESTLE analysis concerns with this aspect?

a) Environmental b) Political
c) Technological d) None of the above

2. Refers to the employees who represent the organization by interacting with clients and customers.

a) Promotion b) Place
c) People d) Process

3. Overseeing the procurement of raw materials and negotiating with vendors is the responsibility of
the

a) Production Manager b) Service Manager

c) External Manager d) General Manager

4. The inclusion of the Inflation Rate as a determinant in running a business is one example of
applying of what factors that could be seen in the PESTLE analysis?

a) None of the above b) Economic

c) Political d) Legal

5. Ensuring compliance with health and safety regulations in the production facility falls under the
duties of the

a) Service Manager b) Production Manager

c) General Manager d) Marketing Manager

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6. Which elements are EXTEARNAL (outside of the business)?

a) opportunities and threats b) weaknesses and strengths

c) opportunities and strengths d) strengths and weaknesses

7. Developing and implementing marketing strategies, advertising, and promoting the brand is the
responsibility of the

a) Promotions Manager b) Human Resource Manager

c) Marketing Manager d) Brand Manager

8. Recruitment, training, employee relations, and ensuring compliance with labor laws are handled by
the

a) Service Manager b) Human Resource Manager

c) Training Manager d) General Manager

9. The amount customers are charged to use/buy the good or service;

a) Place b) People
c) Price d) Product

10. The maintenance and upkeep of the physical restaurant or food production facility is overseen by
the

a) Marketing Manager b) Production Manager

c) Facilities Manager d) Service Manager

11. Qualities that separate you from your competitors

a) Threat b) Weakness
c) Opportunity d) Strength

12. Location of business is not a significant factor in establishing one.

a) TRUE b) FALSE

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13. Acquiring permits in establishing a business is a concern of what part of the PESTLE analysis?

a) Economic b) None of the above

c) Legal d) Political

14. Involves determining where the product will be available for consumers to purchase.

a) Price b) People
c) Product d) Place

15. Ensuring that food products meet safety, quality, and regulatory standards throughout the
production process is the role of the

a) Production Manager b) Service Manager

c) Quality Control Manager d) Facilities Manager

16. Which one is an OPPORTUNITY for McDonald’s?

a) The idea to add home meal delivery b) Negative publicity

c) Local fast food restaurant chains d) Existing partnerships with many big brand
names

17. Developing menus, overseeing food preparation, and maintaining high standards of quality and
consistency is the role of the

a) General Manager b) Quality Control Manager

c) Production Manager d) Financial Manager

18. With a PESTLE analysis beforehand, you can foresee possible problems that may come your way
before they do and come up with contingencies or even avoid it altogether.

a) TRUE b) False

19. Financial planning, budgeting, forecasting, and analyzing the financial health of the business falls
under the duties of the

a) Service Manager b) Financial Manager

c) Accounting Manager d) Production Manager

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20. Developing and managing the restaurant's loyalty program and promotions is handled by the

a) Marketing Manager b) Production Manager

c) Promotion Manager d) Relations Manager

21. What are the external factors considered in a PESTLE analysis?

a) Political, Economic, Social, Technological, b) Government, Unemployment, Cultural,

Legal, Environmental Innovation, Employment Laws, Climate
Change
c) Internal, External, Internal Threats, External d) Strengths, Weaknesses, Opportunities,
Threats Threats

22. Which of these statements about marketing mix next explains the given sentence? "It provides
business with a good sense of differentiation".

a) The marketing mix helps in promoting a
different unique product.
c) Marketing mix can be used to determine
how a company is similar with the others
thereby coming up with a strategy.
b) The marketing mix facilitates in developing a
unique service that will be offered to the
public.
d) Marketing mix provides a detailed picture of
how one company differs from another in
terms of the products being offered

23. How can a PESTLE analysis be used in change management?

a) To plan new direction/products/systems b) All of the above

c) To identify solutions to the need for change d) To review current situation and strategies

24. Analyzing sales data, performance metrics, and preparing reports is the responsibility of the

a) Financial Manager b) Accounting Manager

c) General Manager d) Report Manager

25. Which term involves the process of developing rapport or connection with customers in the hope
of gaining profit?

a) Marketing Mix b) Market

c) Marketing Strategy d) Marketing

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26. Which of these statements best explains the term marketing mix?

a) The marketing mix is a process that provides b) The marketing mix is a tool that company
an avenue for promotion and advertisement. uses to influence their consumers to buy
goods and services.
c) The marketing mix facilitates the transaction d) Marketing mix helps entrepreneurs in
between buyer and seller. identifying the appropriate price for a
particular product.

27. Which one is a STRENGTH for McDonald’s?

a) Unhealthy food b) Having the largest fast food market share in

the world
c) Lawsuits against McDonald’s d) The idea to add home meal delivery

28. Which one is a THREAT for McDonald’s?

a) Creating new menu items for changing b) Brand recognition valued at $40 billion
customer habits and new customer groups
c) Trend towards healthy eating d) An unhealthy food menu

29. Also known as the distribution channels

a) Promotion b) People
c) Process d) Place

30. The maintenance and upkeep of the physical restaurant or food production facility is overseen by

a) Production Manager b) Accounting Manager

c) Facilities Manager d) Financial Manager

31. The item meets the consumer's needs or desires.

a) Place b) Product
c) Physical Evidence d) People

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32. Environmental Analysis is a special term that refers to the process of looking at the external
socioeconomic issues in a business.

a) TRUE b) FALSE

33. Preparing financial statements, handling payroll, and ensuring compliance with tax regulations is
the role of the

a) Accounting Manager b) Financial Manager

c) Service Manager d) Tax Manager

34. What is the purpose of a SWOT analysis in change management?

a) To plan for future developments b) To analyze external opportunities and

threats
c) All of the above d) To identify internal strengths and
weaknesses

35. Political factors are usually bigger picture topics such as tax policy, trade policy, or foreign trade
policy, whereas legal factors tend to be more specific and relate to topics such as discrimination
laws, antitrust laws, or intellectual property laws

a) FALSE b) TRUE

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36. You are a customer service representative at a cable/internet provider company. A customer,
Jamie Smith, calls in extremely upset. Jamie explains that their internet has been cutting out
repeatedly over the past week, sometimes for hours at a time. They had already called twice
before and were told a technician would be sent out, but no one ever showed up.
Jamie is yelling and using profanity, saying things like "This is the worst service I've ever
experienced! You people are completely incompetent!" and "I'm going to cancel my service and
make sure everyone I know avoids your terrible company!"
How would you handle this call and attempt to de-escalate the irate customer? What would you
say to address their concerns, apologize for the poor experience, and try to retain them as a
customer if possible?

37. Cash flow management, investments, and financing decisions are made by the

a) Marketing Manager b) Accounting Manager

c) Financial Manager d) Production Manager

38. What is the standard for people or frontliners of a business operations?

a) Pleasing personality and fair complexion b) Having the right attitude when dealing with
customers
c) With a certification in Entrepreneurship or d) Having grit to overcome operational
business challenges

39. Positive and controllable factors that contribute to the business’ success.

a) Strength b) Threats
c) Weaknesses d) Opportunities

40. The advertisement tools used.

a) People b) Place
c) Price d) Promotion

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41. Who is responsible for managing the day-to-day operations, staff schedules, and inventory
control

a) Marketing Manager b) Service Manager

c) Production Manager d) General Manager

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