LETTER OF SUBMISSION

Date: 26 December, 2023

To

Ishita Roy,

Associate Professor

Department of Management Studies

Bangabandhu Sheikh Mujibur Rahman Science and Technology University, Gopalganj-8100,

Bangladesh

Subject: Submission of a report on industrial tour on production process of “Essential Drugs

Company Limited.”

Dear Mam,

I am very glad to submit an Industrial Tour Report on “Essential Drugs Company Limited” which
is organized as a precondition for the 4th year B.B.A. curriculum.

I have tried my best to practical experience and also tried to reflect the same in report with my
limited scope and knowledge. I have gathered about realistic awareness throughout this
Industrial Tour. I hope that I have been able to fulfill our academic necessities.

I wish your hearty consideration, if there is any deviation in report and also thank you for
friendly cooperation.

Sincerely yours,

Mst. Nimpa Khatun

4th year, 2nd semester

Student ID: 18 MGT 001

Session: 2018-19

Department of Management Studies

Bangabandhu Sheikh Mujibur Rahman Science and Technology University, Gopalganj-8100,

Bangladesh
 PREFACE

After completing the requisite courses and a comprehensive examination, the students of
B.B.A. (4th year) of Bangabandhu Sheikh Mujibur Rahman Science and Technology University,
Gopalganj-8100, Bangladesh are required to undertake a field work program. In order to
implement this program, every student must be involved with an organization. According to the
instruction of selected teacher, the students have to complete an industrial tour and require
preparing a report on selected topic on the organization where he/she has been involved/
attached. The main purpose of this attachment is to express the student to the real business
word and acquaint him/her with the current business practice in the modern business. This
type of exposure is very much helpful to find out gap between theory and practical knowledge.

This report also develops from the same perception about the practical situation as a fresh
student. The industrial tour repot is prepared on training and development program “Essential
Drugs Company Limited.” The report is prepared because of current data of BPBL as are
available.

The comments and suggestions for future development of the report or any concept must be
appreciated.
 ACKNOWLEDGEMENT

At first, I recall the Almighty Allah for enabling me to preserve the capability , keep patience and
to have opportunity to make endeavor for preparing this industrial tour report . It is a nice
experience for me to submit a report based on the tour experience.

I would like to extend thanks to my honorable teacher Ishita Roy, Associate Professor ,
Department of Management Studies, Bangabandhu Sheikh Mujibur Rahman Science and
Technology University, Gopalganj-8100, Bangladesh. His anticipated guidance, excellent
encouragement and fruitful suggestion throughout the whole concern, enables me to complete
and submit this report. I also need to articulate my gratefulness to the Essential Drugs Company
Limited high officials for their cordial collaboration and magnificent arrangement.

I am also grateful to my friends who assisted me by providing me sufficient data on this topic
and my group members who have shown keen interest and consent source of inspiration to
make my tour paper as a success.
Table of Contents

Chapter Section & Sub-Section Page No.

1 Introduction 6-9
1.1 7
1.2 7
1.3 8
1.4 9
2 Company Overview 10-22
2.1 11-12
2.2 13
2.3 14-15
2.4 16-17
2.5 18-21
2.6 22
3 Training and Development 23-31
3.1 24
3.2 24-25
3.3 25
3.4 25-26
3.5 26-27
3.6 27
3.7 27-31
4 Conclusion and Accommodation 32-34
4.1 33
4.2 33
4.3 33
4.4 34

Reference……………………………………………………………………………………..35
 Executive Summary
This report focuses on supply chain management of Essential Drugs Company Limited. This
study is to analyses their supply chain management introduction, work, parts of supply chain
management, process, types of supply chain management, and their benefit of supply chain
management. This report study tried to cover supply chain management of Essential Drugs
Company Limited This study deals with why supply chain management is important for an
organization, and its objectives, significance, effect on employee performance. In this repot I
have recommended from my feeling that I have find to visit Essential Drugs Company Limited.

The 1st chapter of this report contain introduction, scope of study, objective of the study, and
limitation of the study. The 2nd chapter contains company overview and its company history,
company policy, nature of product and vision, mission core objective. In the 4 th chapter I have
tried to recommend and draw a conclusion that I have found my research.
Chapter One: Introduction

This chapter includes the following topics

1.1 Introduction

1.2 Scope of the study

1.3 Objective of the study

1.4 Limitation of the study

1.1 Introduction

Essential Drugs Company Limited (EDCL) is a 100% state owned Pharmaceuticals Company in
Bangladesh. In the year 1962 it was functioning under the then Central Government in the name & style
of Government Pharmaceuticals Laboratory (GPL) and subsequently it was renamed as Pharmaceuticals
Production Unit (PPU) in the year 1979. In the interest of Public Health & smooth running of the
organization, it was registered as a Public Limited Company under the Company’s Act-1994. The Ministry
of Health & Family Welfare of Bangladesh is its controlling authority. It was established in 1983 with the
main objective of setting up an advanced pharmaceuticals industry in the country for the local
production of medicines and to supply these products inside the country for public health and for
Export .

1.2 Scope for the study

Our industrial tour team had selected Essential Drugs Company Limited (EDCL) , having been instructed
by our course teacher. This tour covers different aspects of the organization such as production, human
resource management, financing, marketing etc.

All the information provided here given by the company personnel of the production plant.
1.3 Objective of the Study

The preparation of industrial tour report has immense objectives. The most significant intension of
preparing this industrial tour report is to gather knowledge about management practice in public sector
of Bangladesh.

The overall objectives of this study are stated as follows:

i. To develop a clear and comprehensive view of Essential Drugs Company Limited (EDCL).

ii. To acquire knowledge about organizational structure.

iii. To gather knowledge about production system and its management in the company.

iv. To know about human resource management.

v. To know about contribution of the company in our country.

vi. To identify problems existed in the company.

vii. To know about progress & prospect of Essential Drugs Company Limited (EDCL).

viii. To know the merits and demerits of a state –owned enterprise.

1.4 Limitation of the study

There may be no study exist without any limitation as no one can cover everything due to a lot of
restrictions and difficulties. The limitations of the study are:

1. Limited access: Industries may have certain areas that are off-limits to visitors due to safety and
confidentiality concern. This can limit the scope of the visit and prevent the visitors from gaining a
complete understanding of the industry’s operation.

2. Time frame: Due to short of time there are some limitations of the report.

3. Information constraints: For the competitor and other facts they don’t share all the information like as
actual sells, profitability, financial statement etc.

4. Time constraint: Industry visit are often schedule for specific time frame, and visitors may not be able
to spend as much time as they would like in the certain areas or with certain employee.

5. Lack of information: The study’s findings may be limited by a lack of information about the company’s
operation, finance or internal process. This can make it difficult to draw meaningful conclusions or make
accurate predictions about the company’s future.
Chapter Two: Company Overview

This chapter includes the following topics:

2.1 Company History and Background

2.2 Company Profile

2.3 Company Policy

2.4 The Goal of Policies

2.5 Nature of product

2.6 Vision, Mission and Core Objective

2.1 BACKGUOUND AND HISTORY OF THE COMPANY

History
 History
The company was founded in 1962 as the Government Pharmaceuticals Laboratory under the national
government of Pakistan. In 1979 the company was renamed to Pharmaceuticals Production Unit. Essential
Drugs Company was established in 1983. It owns the Khulna Essential Latex Plant that manufactures latex
condoms. The company started out initially as a procurement and distribution agency of the government. In
order to save money, the company started to manufacture medical products. In August 2016, the company
was asked by the government to produce and store water purifying tablets after flooding in Bangladesh.

Background
Essential Drugs Company Limited (EDCL) is a 100% state owned Pharmaceuticals Company in
Bangladesh. In the year 1962 it was functioning under the then Central Government in the name & style
of Government Pharmaceuticals Laboratory (GPL) and subsequently it was renamed as Pharmaceuticals
Production Unit (PPU) in the year 1979. In the interest of Public Health & smooth running of the
organization, it was registered as a Public Limited Company under the Company’s Act-1994. The Ministry
of Health & Family Welfare of Bangladesh is its controlling authority. It was established in 1983 with the
main objective of setting up an advanced pharmaceuticals industry in the country for the local
production of medicines and to supply these products inside the country for public health and for
Export. EDCL has developed a strong position in Bangladesh in Govt. Sector and is well positioned to
sustain its growth and have a sound platform to serve export markets. Presently authorized capital of
EDCL is Tk.200.00 Crore and paid up capital 100.92 Crore Tk.10/=each per share. It's main objective is to
manufacture quality drugs at an affordable price & supply to the Government Hospital and other Health
Institutions. Since the inception of its production the company has been supplying Essential Drugs to the
Government Hospitals, Civil Surgeon’s Offices, Health Institutions of Government, Non-Government and
International (Non-profit makings) Organizations like UNICEF, WHO, ICDDRB etc.

2.2 COMPANY PROFILE

Essential Drugs Company Limited (EDCL) at a glance

Address : Gopalgonj, Bangladesh

Year of starting : 1962

Management : Prof. (Dr.) Ehsanul Kabir, CEO,

Prof. Dr. Md. Sharfuddin Ahmed, Director General

Main product : Medicine, Vaccine and ORS

Main raw material : ALUMINIUM HYDROXIDE BP (DRIED), MAGNESIUM HYDROXIDE BP ,
MANNITOL BP, AVICEL PH 101 BP, Microcrystalline Cellulose, AVICEL PH 102 BP/Microcrystalline
Cellulose BP, AVICEL RC

Manpower : 2500

Production system : Automated

Capacity : 18,000 Vials (per hour)

Utility Consumption : Water, Gas and Electricity

Buyers : Government, Non-Government, UNICEF, WHO, ICDDRB

Banker : Bangladesh Bank

2.3 COMPANY POLICY DEPARTMENT

"To strive toward better health for individuals and progress in medicine by developing superior
pharmaceutical products," EDCL supports a culture of achievement and success by providing HR
practices and policies that offer challenging developmental opportunities and recognize employee
performance. We believe that all employees should go the extra mile for themselves, for the customer,
and for the organization. To this end, EDCL has developed a system to provide employees with a variety
of opportunities to learn to become genuine "professionals," with a strong sense of ethics and high level
of universally accepted professionalism. There are other systems in place to fairly evaluate employees,
based on their achievements and for appropriate placement, and provide them with various forms of
support so they can be devoted to their work. EDCL constantly striving to attract capable people with
highest senses of value and talents by developing and/or enhancing appropriate systems and structures.
Human Resources Policy

EDCL's has established the Human Resources Vision: "To develop a high-performance, results-oriented
culture within our organization with motivated employees who take pride in and find a sense of
accomplishment from their work." is our basic human resource principle. EDCL has previously
implemented various reforms in terms of personnel affairs, and these initiatives have been compiled
into the "Human Resources Philosophies" in order to realize the "Human Resources Vision." These
philosophies describe the basic principles and concept regarding the personnel system and its operation,
such as recruitment, assignment, development, assessment and compensation, and the Company
implements human resources programs based on the philosophies. As a part of our Mid-Term
Management Plan, we have been proactively and intensively working to establish effective and efficient
human resource management from global perspectives to develop EDCL as a world-class pharmaceutical
company by 2010. Our HR department is striving to develop a work environment where every single
employee can develop himself as an effective "professional" to coup with today's rapidly changing
market environment.

Respect towards Human Rights issues

EDCL has been conducting business activities based on the WHO Code of Compliance Standards," which
defines WHO's compliance standards, as well as required compliance with employment-related laws and
regulations regarding the labor hours, minimum wages, child labor, and forced labor, etc. in each
country. The WHO's Code of Compliance Standards" prohibits not only unfair discrimination on the basis
of nationality, race, ethnic background, belief, religion, gender, age, handicap, disease and social status
but also other discriminatory treatment and harassment, while it also stipulates our commitment to
avoid such matters. EDCL respects human rights from global perspectives in accordance with the code.

Development of Leaders

In alignment with rapidly expanding business opportunities worldwide, EDCL has been proactively
developing talented employees who can be a leader of the company, regardless of different cultural and
environmental backgrounds. A new Personnel development program named "EDCL Personnel Policy"
has started from July 2007. This program is positioned as a key part of our leadership development
programs, and employees participating in the program are expected to achieve the goals stated below.
Capable & Confident Professionals

EDCL is also focused on developing autonomous professionals who are capable of fulfilling our mission:
"we strive toward better health for individuals and progress in medicine by developing superior
pharmaceutical products," as well as leadership development, and has established an educational
training system to strengthen expertise and professional skills of employees. EDCL provides training
programs designed for each function - research, development, production, and marketing, etc. - with
the aim of learning specialized knowledge as well as technical skills, and also have programs classified
and delivered according to each stage of career - new employees, mid-career employees and newly-
appointed managers, etc. In addition, the Company also focuses on reinforcing the organizational
strength through support toward employees, wishing to strengthen their individual capabilities; namely
the provision of training programs using e-learning courses as educational materials, in order to
strengthen business and English skills.

Utilization of Diversified Personnel

EDCL considers it vital to adopt the flexible use of human resources, regardless of gender and age. EDCL
has introduced a performance- based personnel system from as early as late 90's and has enhanced the
system toward a performance-based and capability based system, totally free of the influence of gender,
age and academic background. In response to the increased social demand for employment creation for
females EDCL is promoting the utilization of female employees. In fiscal 2007, EDCL has designed for
female employees to discuss problems and propose ideas for solution for themselves, from the
viewpoint of creating a better work environment where women can be more active. In addition, EDCL
also implemented an employee survey on corporate culture and employee satisfaction for all its
employees, to know what is required to foster a corporate culture where employees are encouraged to
work with energy and enthusiasm. Based on the survey results, active discussions have been made on
specific subjects such as "what kind of approaches is required at each work site," and "what role each of
the employees should play toward improvement of the work climate," etc. Currently efforts are being
made to successfully improve the work environment.

The Employment of Handicapped People

As ideal desire of our Managing Director and requirement of the society EDCL is aiming to promote the
employment of handicapped people. This has been the first example in the pharmaceutical industry, and
operates with the Management.
2.4 THE GOAL OF POLICIES

Essential Drugs Company Limited

EDCL is committed to provide high quality pharmaceuticals products of international standards that earn
the confident of the nation through internal development and strategic alliances to benefit its
employees, the society and the nation as a whole. Finally the Company wants to improve the quality of
human life by enabling people to do more, feel better and live longer.

EDCL'S Polices

EDCL envisages to rank among the top performers locally and strengthen its network of global
operations to export.

Customer Satisfaction

EDCL values customers and cares for their needs, therefore, it is committed to work with its customers
directly to understand consumer's needs and requirements. Customer satisfaction is one of its top
priorities.

Continuous Quality Improvement

EDCL believes in its responsibilities towards patients, health care providers, and the society where it
operates. It is committed to apply highest quality standards on its products during all phases of
development, production, warehousing and marketing always takes initiative to exceed the standards.

Team Spirit

EDCL realizes the importance of teamwork for the growth of the company. It works continuously to
improve organizational performances. EDCL's strategy was based on developing business relationship
with most of the existing players in the pharmaceuticals market. This is aimed at capitalizing their
strengths, and specialization.

Distribution

EDCL caters the requirement of even remote areas very effectively through Govt. Hospitals, Civil
Surgeon offices and Community Clinics.

2.5 Production and Operation Management of Essential Drugs Company Limited

EDCL has four manufacturing Plants in operation. Two of which are Pharmaceutical manufacturing one is
medical device manufacturing (condom) and another is field latex processing. One Pharmaceutical
manufacturing at Tejgaon Industrial Area, Dhaka the capital city and another at Bogra the northern part
of Bangladesh. Both the Plants are equipped with modern manufacturing, quality control and quality
assurance facilities. In Dhaka Plant, all type of dosage forms i.e. solid, liquid, sterile both SVP & LVP
powder for solution, ointment and cream are produced. In Bogra Plant only the solid dosage forms are
produced.

In both the plants, the production area is serviced with Heating Ventilation Air Conditioning (HVAC)
system comprising of multiple Air Handling Units (AHU) that virtually divides the production area in
different zones to effectively implement the latest concept of cGMP.

All production activities including primary packaging are operated in the controlled area where as
operations like secondary packaging are conducted in the optical clean area.

To avoid cross contamination, active ventilation and negative pressure are maintained in all the rooms.

Sophisticated automatic purified water & WFI plant of European origin ensure high quality BP/UPS
standard purified water and WFI.

Captive electricity generation is available to guarantee uninterrupted power supply to the plant.

Raw Material:
The Pharmaceuticals distribution process is a cycle of complex actions that require highest security
standards and constant information sharing. Keeping full control over the system and having insight into
even the smallest Components determines the quality and efficiency of warehouse management. EDCL
ware house department is able to provide the above facility. Warehouse department has been
contributed significantly to the EDCL effort that is committed to provide quality medicine for the mass
people of Bangladesh. These departments always emphasize to ensure GMP in every section which is
very needful for smooth production. EDCL warehouse department also have a strong & efficient
workforce and they are able to do a sustainable team work. This department always ensure congenial
working atmosphere for the all employees of the department under the direct supervision of warehouse
Manager Md. Shafiqul Bari. This is the department where a person can work with self-respect, dignity &
Freedom. There are sufficient numbers of Pharmacist & Chemist are engaged in ware house department
for ensure and maintain GMP of the ware house department. In providing service the main goal of
warehouse is to serve highest efficiency in every way that we can.

Warehouse Department of Essential Drugs Company Limited consists of seven individual sections. Below
we like to give a short description about this section:

01) Raw Materials Section

This section is the most integral part of warehouse department. The main responsibility of this section is
to deliver the right materials to the final recipient. EDCL collect his require 235 categories of raw
materials form foreign & local suppliers. After receiving all kinds of raw material initially it is kept in
quarantine area. On getting approval from Quality Assurance Department all the materials are placed in
the approved area. This section also maintains room temperature & humidity through air handling unit
as per SOP. Finally against approval manufacturing order (MO) Raw Material section supplies this
material to production dept. by maintaining first in first out (FIFO) system. Raw material section of EDCL
store department recently provided a mapping chart for existing raw materials which are now in store.
There is also a GMP standard sampling booth in the raw materials section of ware house department.

02) Packing Material Section

This is also an important section of warehouse department. The main object of this section is to ensure
Packing Materials for all products by maintaining standard operating procedure. Essential Drugs
Company Limited collects his required 973 categories packing material (Carton, bottle, label, foil. PVC
film & poly bag etc.) from the company who are able to maintain Quality in all side. By a transparent
tender process EDCL collect this material from the enlisted suppliers. Moisture & Temperature sensitive
packing Materials are kept in a humidity and temperature controlled are a as per SOP.

03) Stationary Section

Like other sections this is also an important section of EDCL ware house department. In order to fulfill
the production target of each fiscal year the contribution of this section is remarkable. As per
requirement of different departments of EDCL, Purchase & Procurement Department take initiative to
collect all kinds of stationery items like paper, pen, book, cloth & shoe etc. Finally it storage and serves
among the employee's by maintaining standard operating procedure.

04) Engineering Store Section

The main job of this section is to ensure all kinds of maintenance item for the whole industry and this
about 4000 in number. This section also gives technical support for smooth running of all machineries
and equipment to achieve high productivity of EDCL. As EDCL is a Pharmaceutical industry in this regard
the contribution of this section is remarkable for achieving the production target of each fiscal year.

05) Finished Goods Section

The another name of this section in the door of ware house department. The main object of this section
is to storage and monitor the total dispatch system of finished goods. After receiving the finished goods
from production department they are kept in the several area by maintaining proper temperature &
humidity as per SOP. Finally after getting requirement from marketing department finished goods are
supplied to the different Civil Sergeant office or institute. As a part of job this section also handles the
DDS (Drugs & Dietary Supplement) kits packing. This section also provide instruction for supplying
medicine of community clinic which in the important sector of present government.

06) Reject Section

For ensuring quality medicine Essential Drugs Company Limited always collect quality raw materials
from foreign & local source. Among this when any raw materials is rejected by quality assurance
department as per management decision it will take place in "reject room" by obtaining rejected tag
slip. It should be mention here that this section is directly controlled by warehouse manager.

07) Recalled Section

The main object of this section is to receive the defective product. When any problem arises in our
supplied product at that time as per management decision this consignment will return to recalled
section of ware house department. As a part of GMP EDCL Quality Assurance Department take initiative
to retest the material. This section is also under direct supervision of ware house manager.
Products of Essential Drugs Company Limited

1. Abacavir (ABC) Oral Liquid, Tablet

2. Acetazolamide Tablet

3 .Acetylsalicylic acid Suppository, Tablet

4. Aciclovir Powder for injection, Tablet

5 .Albendazole Tablet (chewable)

6. Allopurinol Tablet

7 .Aluminium hydroxide + Magnesium hydroxide Oral liquid, Tablet

8. Amitriptyline Tablet

9. Amlodipine Besylate Tablet

10. Amoxicillin Capsule or Tablet, Powder for oral liquid, Powder for injection

11. Ampicillin Powder for Injection

12. Anti-D immunoglobulin (human) Injection

13 .Antitetanus immunoglobulin (human) Injection

14. Artemether + Lumefantrine* Tablet

15.Artesunate Injection, Tablet

16. Ascorbic Acid Tablet

17. Atenolol Tablet

18. Atropine Injection, Solution (eye drops)

19. Barium Sulfate Aqueous suspension

20. BCG vaccine Injection

21. Benzathine benzylpenicillin Powder for injection

22. Benzoic acid + Salicylic acid Ointment or cream 23 Benzyl ben

2.6 Vision, Mission and Core Objective

Vision

EDCL is committed to provide high quality pharmaceuticals products of international standards that earn
the confident of the nation through internal development and strategic alliances to benefit its
employees, the society and the nation as a whole.

Mission:

EDCL is committed to provide high quality pharmaceuticals products of international standards that earn
the confident of the nation through internal development and strategic alliances to benefit its
employees, the society and the nation as a whole.

Core objectives

Up to 50% of populations in low-income countries do not have reliable access to quality essential
medicines. Medicines are either unavailable in public health facilities or unaffordable. Globally, this lack
of access kills millions who die from diseases which are preventable and/or treatable, and yet, access to
essential medicines is now considered a universal human right.

The objectives of WHO’s essential medicines and pharmaceutical policies programme are to save lives
and improve health by ensuring the quality, efficacy, safety and rational use of medicines, including
traditional medicines. It promotes equitable and sustainable access to essential medicines particularly
for the poor and disadvantaged.
Chapter Three: Training and development

This Chapter includes the following topics:

3.1 Introduction

3.2 Objective and purpose of training

3.3 Benefit of Training and Development in HRM

3.4 Current Trends in Training and Development

3.5 Training and development Challenges

3.6 Training and Development Process

3.7 How to Develop a Training and development

process?
 Training And Development

3.1 Introduction:

Training and development in Human Resource Management (HRM) refers to a system of educating
employees within a company. It includes various tools, instructions, and activities designed to improve
employee performance. It's an opportunity for employees to increase their knowledge and upgrade
their skills.

3.2 Objective and purpose of training

From the point of view of the individual employee, there are three main aims of training:

Improve the individual’s level of awareness

Increase an individual’s skill in one or more areas of expertise

Increase an individual’s motivation to perform their job well

When we consider the purpose of training from the perspective of the employer, we can add one more
objective to this list:

Increase overall productivity and performance

Reduction in poor quality and defective products and services

Reduced waste (eg materials in the process of production)

Reduction in absenteeism

Reduction in staff turnover

Reduction in customer complaints and customer turnover

Increased staff loyalty/feelings of obligation (Shore et al. 2006) and motivation (Grant 2008)

A more flexible, empowered and adaptable workforce (Pfeffer 1998)

Enhanced company image

These benefits are only realized when a comprehensive training programme is implemented.

3.3 Benefit of Training and Development in HRM

Training and development initiatives are critical for companies to improve employee performance, drive
innovation, and achieve their business goals. By providing ongoing learning opportunities, businesses
can enhance employee engagement, reduce absenteeism rates, and increase productivity and
profitability.

Employee development and training is the purposeful investment of time, energy, and resources for the
growth of both employees and the organization they are employed with. It helps an employee to gain
knowledge about a particular topic and become an expert in it.

A corporate training and development program, thus, eventually helps an organization to

increase employment, productivity & performance in their current job roles.

3.4 Current Trends in Training and Development

2021 was quite an up-thralling year bringing about significant changes in how we look at life worldwide.
The most impactful changes occurred due to the strike of COVID 19 that continues. However, one of the
most significant changes was the wide adoption of eLearning since Covid created conditions to operate
remotely. Current trends in learning and development have been a digital transformation in every field,
which will only continue in the future.

The world of employee training and development is constantly evolving, and it’s essential for companies
to keep up with the latest trends and strategies to stay ahead of the curve. In 2023, there are several
emerging Learning and development (L&D) trends that organizations should pay attention to for
employee training. These trends range from digital transformation to personalized learning, and they all
have the potential to revolutionize the way companies approach training and development.
Learning and Development (L&D) trends have undergone an overhaul with eLearning that has improved
employees’ learning abilities and ensured retention. In addition, it has made it easy for an L&D
professional to maintain data, administer information and track their employees’ performance. This
further helps them make decisions on training based on the knowledge and skills that are missing.

3.5 Training and development Challenges

As businesses strive to stay competitive and adaptive, making informed decisions that contribute to
overall success is crucial. Achieving success involves keeping a content, engaged team at the forefront of
these efforts, as employee satisfaction plays a significant role in overall business achievements.

The cornerstone of a company’s value lies in its employees. However, fostering professional growth and
development is an ongoing process and requires strategic planning. This fact is especially true when
addressing various challenges in training and development for your team.

Employee motivation and productivity largely rest on how well a company navigates common obstacles,
such as:

Organizational changes

Minimal emphasis on developing leadership skills

Failing to prioritize training and development

Training inconsistencies

Inadequate opportunities to apply learned skills

Lack of successful conflict resolution

Disconnection from the value of ongoing training

Poor tracking of training impact

Measuring effectiveness and value of training

Designing modules for a diverse audience

3.6 Training and Development Process

An organization adopts a training and development process to improve skills, gain knowledge, clarify
concepts and change professional attitudes. Organizations can do this with the help of structured
education to enhance employee productivity and performance. It involves a structured education
system that focuses on enhancing the skills, methodology and content required to improve productivity
and encourage high performance. The process includes training employees under constant monitoring
to develop their skills and overall personality, which may directly affect the overall growth of the
organization.

3.7 How to Develop a Training and Development Process?

The process of training and development involves several steps to ensure that it is effective. Here is alist
of few important steps that you can take if are interested in learning more about how to develop a
training and development process in an organization:

1. Identify the need for training and development:

Training development is a five step process in which company train their employees in specific skills and
further monitor their performance constantly to help them develop overall personality.

The training and development activity starts with a question about why the trainig is required. While
end with the evaluation of output of training and development program.

Steps involved in Training and Development Process

Need of training and development

Goals and Objectives

Method of Training

Implementation of program

Evaluation and constant monitoring

Step I- Need of Training and Development program

Companies often take a decision to roll out a training and development program after identifying a
specific need in the organization. The need could be introduction of new skill or to update the existing
skills of the employee. In the case of employees working on higher level the training and development
program is introduced to improve the behavior skills and ensure team work in the organization.

Step II- Goals and Objectives of Training and Development

Here are different goals and objectives the companies can set before implementation of training and
development program-

To impart skills-Under this objective the employees are trained to operate the equipment and
machinery correctly. The goals are set to improve work efficiency and to reduce wastage of time.

To Educate: The objective is linked with providing information about theoretical concepts and provides
hands-on experience of the task. The goal is to improve reasoning power and judgment skills of
employees.
To Enhance Knowledge: The objective here is to improve behavioral knowledge of the employee. The
goal is to enhance understanding of human relations, management and business environment among
employees.

Ethics: The objective is to provide knowledge about ethical conduct in the organization. The goal is to
regulate the conduct of the employee in the organization.

Change in attitude: The objective of the training is to change the attitude of the employees in terms
outlook, reaction, feelings and work beliefs. The goal is to improve commitment and satisfaction of the
employee by providing required motivation.

Extraordinary Skills: To impart extraordinary skills such as critical decision making, problem-solving and
industrial research. The goal is make employee ready to face future challenges.

Literacy: Objective is to improve corporate language proficiency and increase awareness about
corporate culture. The goal is to make sure employees are able to handle the international clients and
customer in a decent way.

Step III- Training Methods

Step III- Training Methods

There exist different types of training methods used by the organization based on the goals and
objectives of the training and development program. Here are few commonly used training methods in
corporate world-

Orientations: It is generally used to introduce the newly joined employee to the organizational work
culture. It includes few lecture sessions, meetings with supervisor and information regarding the history
of the organization. This training is used to make sure the newcomer feels welcomed in the organization
and become aware about their work profile, goals and objectives of organization, policies as well as
rules and regulations to be followed.

Lectures: This is a one-way communication method, mostly used when important information has to be
conveyed to large number of employees. The information can be related to new updates in policies or
any change management action in the organization.

Case Study: Here the participants are given a situation in terms of case study and they have to provide
solutions on the stated problem in the provided case. It is a best way to impart decision making skill and
sharpen the judgment skills of the employee.

Role Playing:A scenario is created and each participant is assigned a particular role to play out. The
participant can practice their actual job work using role play method. The facilitator provides immediate
feedback to the participant which helps them to improve their performance. These kinds of scenario are
very effective while providing marketing and management training.

Simulations: It can be used as a kind of games created from real-life scenarios. The benefits of this
simulations is that employee gets better understanding of whole organizational structure and can study
actual day-to-day problems to get a relevant solutions on it.
Step IV- Implementation of program

The management and HRM department takes a meeting with different supervisors to decide the time
period of implementation of the training and development program. The implementation of orientation
programs and other newcomer training programs is carried out right after joining of the employee. The
specific skills training programs are launched based on the workload and free time span available to the
employee. The on-the-job training program is an ongoing process and employees should be informed
about it in advance.

Step V- Evaluation and constant monitoring

The evaluation of training and development program is generally carried out at the time of performance
appraisal. The changes in performance and attitude are noted based on the performance review. The
increase in productivity and accuracy of work indicates the success of training and development
program. Improved work harmony and organizational citizenship behavior indicates the well being
created by development programs. The constant monitoring of the behavior of the employee is
achieved based on the monthly goal attainment and team work of the employee
Chapter Four: Recommendation and Conclusion

This chapter incudes the followin topics:

4.1 Introduction

4.2 Report summary

4.3 Recommendation

4.4 Conclusion
4.1 Introduction

This chapter is mainly about the recommendation of this report. Here I have tried to put some crucial
recommendation according to fndings from the study of the organization. This chapter is cncluded the
overall summsry of the report, limitation of the study and conclusion.

4.2 Report Summary

In this report , I have tried to focus on the employee management system of Government Medicine
Factory of Bangladesh. I also study the employee recruitment and selection process of the organization.

4.3 Recommendation

To minimize these problems, the authority of Essential Drug Company Limited , Bangladesh should take
some necessary measures. Some recommendations are mentioned here by which the company can be
benefited:

It is with this knowledge that the researcher recommended that the Human Resouce Manger should
develop system that ensure that there is a proper safety management plan.

Emplyees should be encouraged to take up-skills enhancement programs and lastly proper
communication and clarification channels to be set where information is dissemination regularly to all or
is easily and readily available to all employees.

In thr light of the findings the researcher would recommend that the management to take initiative in
finding out which benefits work well and why. This could be done by creating an environment conducive
for information sharing and brain storming.

Adequate natural light and air should be provided to protect the workers there. Beause if the staffs are
good, the product are good.

Workers and employees should be given security dress keeping in a view f their health.
4.4 Conclusion

My industrial tour at Essential Drugs Company Limited has been very inspiration for me. I am able to
know how the HR depatment of an organization operate and the knowledge that was orovided in BBA
course works assisted me to corelate theorical knowledge with pregmatic functions. During my
iddustrial , I have ovserved that thee HR and Admin dep. employees were efficient and skillful in their
work.

Reference :

1. htpps: www. edcl.info

2. www. edcl. bd