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Key Performance Indicators For Quality Assurance Examples - TOP 5
Key Performance Indicators For Quality Assurance Examples - TOP 5
PERFORMANCE MANAGEMENT
CONTEÚDO
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Publicação: 23/05/2019
Por: Siteware
Quality indicators are tools used to measure and monitor a company’s performance
and are among the principal types of process performance indicators, or the
famous KPI’s (Key Performance Indicators).
Quality KPI’s can be diversified and have the function of measuring the final result by
means of pre-established standards.
Below, we will present some KPI’s (key performance indicators) for quality assurance
examples for your business to progress.
Produce improvements;
Carry out appropriate planning;
Obtain information to aid decision making;
Rapid reactivity to criticality;
Make better use of resources;
Improve service quality.
With this diagnosis, it is possible to identify wastes that should be avoided and allow
greater productivity.
How is calculated this quality KPI? Ideally, you should go straight to the source.
Do good research on your customers to study the strength of your product or service
in the market.
The best idea is to email a satisfaction survey (quick, objective and concise), or use
automated search platforms that do this using the NPS methodology, for example.
How is calculated this quality KPI? Satisfaction and market research are good
options for defining indicators. Stay attentive to news in your industry and also your
competitors.
Make sure the “cogs” of the company are working properly and if employees are
performing their tasks successfully and striving to provide the best care.
Create a friendly relationship and worry about your client even after closing the deal.
Thus, you will earn their loyalty and your company will have a good market reputation.
Another important and increasingly talked about point is the customer experience.
You need to know the behavior of the consumer to create a memorable experience for
them, this should become a priority, after all, the happier your customer is with the
brand, the more faithful they will be.
Verify that your product meets all safety measures and certification requirements and
national and international standards.
Now that you’ve seen some key performance indicators for quality assurance
examples, how about you start using them to make sure your business always goes in
the right direction?