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Human Resource Information Systems:

Basics, Applications, and Future


Directions 4th Edition Michael J.
Kavanagh (Editor)
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Human Resource Information Systems
Fourth Edition
To my wife, Barbara, and my sons Sean, Colin, and Timothy, and
especially to my granddaughter, Isabella

—M. J. K.

To my wife, Kelley, and my daughters, Rachel and Katherine

—R. D. J.
Human Resource Information Systems
Fourth Edition

Editors

Michael J. Kavanagh
University at Albany, State University of New York
Richard D. Johnson
University at Albany, State University of New York
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Library of Congress Cataloging-in-Publication Data

Names: Kavanagh, Michael J., editor. | Johnson, Richard David, editor.

Title: Human resource information systems : basics, applications, and future


directions / editors Michael J. Kavanagh, State University of New York,
Albany, Richard D. Johnson, State University of New York, Albany.

Description: Fourth edition. | Los Angeles : SAGE, [2018] | Includes


bibliographical references and index.

Identifiers: LCCN 2017008269 | ISBN 9781506351452 (pbk. : alk. paper)

Subjects: LCSH: Personnel management—Information technology. |


Personnel management—Data processing.

Classification: LCC HF5549.5.D37 H86 2018 | DDC 658.300285—dc23 LC


record available at https://lccn.loc.gov/2017008269

This book is printed on acid-free paper.

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Brief Contents
1. Preface
2. Acknowledgments
3. PART I • HUMAN RESOURCE INFORMATION SYSTEMS
(HRIS): THE BACKBONE OF MODERN HR
1. Chapter 1 • A Brief History and Overview of Technology in HR
2. Chapter 2 • Database Concepts and Applications in HRIS
3. Chapter 3 • Systems Considerations in the Design of an HRIS:
Planning for Implementations
4. PART II • MANAGING HRIS IMPLEMENTATIONS
1. Chapter 4 • The Systems Development Life Cycle and HRIS Needs
Analysis
2. Chapter 5 • System Design and Acquisition
3. Chapter 6 • Change Management and Implementation
4. Chapter 7 • Cost Justifying HRIS Investments
5. PART III • ELECTRONIC HUMAN RESOURCE
MANAGEMENT (EHRM)
1. Chapter 8 • HR Administration and HRIS
2. Chapter 9 • Talent Management
3. Chapter 10 • Recruitment and Selection in an Internet Context
4. Chapter 11 • Training and Development: Issues and HRIS
Applications
5. Chapter 12 • Performance Management, Compensation, Benefits,
Payroll, and HRIS
6. PART IV • ADVANCED HRIS APPLICATION AND FUTURE
TRENDS
1. Chapter 13 • HRIS and International HRM
2. Chapter 14 • HR Metrics and Workforce Analytics
3. Chapter 15 • HRIS Privacy and Security
4. Chapter 16 • HRIS and Social Media
5. Chapter 17 • The Future of HRIS: Emerging Trends in HRM and
IT
7. Glossary
8. References
9. Author Index
10. Subject Index
11. About the Editors
12. About the Contributors
Detailed Contents
1. Preface
2. Acknowledgments
3. PART I • HUMAN RESOURCE INFORMATION SYSTEMS
(HRIS): THE BACKBONE OF MODERN HR
1. Chapter 1 • A Brief History and Overview of Technology in HR
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
5. HR Activities
6. Technology and Human Resources
1. What Is an HRIS?
2. eHRM and HRIS
3. The Value and Risks of HRIS
4. Types of HRIS
7. Evolution of HRM and HRIS
1. Pre–World War II
2. Post–World War II (1945–1960)
3. Social Issues Era (1963–1980)
4. Cost-Effectiveness Era (1980–Early 1990s)
5. ERPs and Strategic HRM (1990–2010)
6. “The Cloud” and Mobile Technologies (2010–Present)
8. HRIS Within the Broader Organization and Environment
9. Themes of the Book
10. Summary
11. Key Terms
12. Discussion Questions
13. Case Study: Position Description and Specification for an
HRIS Administrator
2. Chapter 2 • Database Concepts and Applications in HRIS
1. Editors’ Note
2. Chapter Objectives
3. Introduction
4. Data, Information, and Knowledge
5. Database Management Systems
1. Early DBMSs
2. Relational DBMSs
3. Data Sharing Between Different Functions
4. Data Sharing Between Different Levels
5. Data Sharing Across Locations
6. Key Relational Database Terminology
1. Entities and Attributes
2. Tables
3. Relationships, Primary Keys, and Foreign Keys
4. Queries
5. Forms
6. Reports
7. MS Access—An Illustrative Personal Database
1. Designing an MS Access Database
2. HR Database Application Using MS Access
3. Other HR Databases
8. Data Integration: Database Warehouses, Business Intelligence,
and Data Mining
9. Big Data and NOSQL Databases
10. Summary
11. Key Terms
12. Discussion Questions
13. Case Study: Building an Application Database
3. Chapter 3 • Systems Considerations in the Design of an HRIS:
Planning for Implementations
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
5. HRIS Customers/Users: Data Importance
1. Employees
2. Nonemployees
3. Important Data
6. HRIS Architecture
1. HRIS Evolution
2. Client-Server (Two-Tier) Architecture
3. Three-Tier and N-Tier Architecture
4. Cloud Computing—Back to the Future?!
5. Mobile Access
6. Security Challenges
7. Best of Breed
1. Talent Management
2. Time and Attendance
3. Payroll
4. Benefits
8. Planning for System Implementation
9. Summary
10. Key Terms
11. Discussion Questions
12. Case Study: Vignette Revisited
1. Industry Brief
4. PART II • MANAGING HRIS IMPLEMENTATIONS
1. Chapter 4 • The Systems Development Life Cycle and HRIS Needs
Analysis
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
5. The Systems Development Life Cycle
6. Analysis
7. Needs Analysis
1. 1. Needs Analysis Planning
2. 2. Observation
3. 3. Exploration
4. 4. Evaluation
5. 5. Reporting
8. Summary
9. Key Terms
10. Discussion Questions
11. Case Study: “Planning the Needs of Other Organizations”
1. Industry Brief
2. Chapter 5 • System Design and Acquisition
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
5. Design Considerations During the Systems Development Life
Cycle
1. Logical Design
2. Two Ways to View an HRIS: Data Versus Process
3. Logical Process Modeling With Data Flow Diagrams
4. Creating and Using the DFD
5. Physical Design
6. Working With Vendors
1. Vendor Selection
7. Assessing System Feasibility
1. Technical Feasibility
2. Operational Feasibility
3. Legal and Political Feasibility
4. Economic Feasibility
8. Summary
9. Key Terms
10. Discussion Questions
11. Case Study: Vignette Continued
1. Industry Brief
3. Chapter 6 • Change Management and Implementation
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
1. Change Management
2. The Change Management Process: Science and Art
5. Models of the Change Process
1. Overview of Organizational Change
6. Selected Change Models
1. Lewin’s Change Model
2. Change Equation Formula
3. Nadler’s Congruence Model
4. Kotter’s Process of Leading Change
5. Important Reminders Regarding Change Models
7. Why Do System Failures Occur?
1. Leadership
2. Planning
3. Communication
4. Training
8. HRIS Implementation
1. Data Migration
2. Software Testing
3. System Conversion
4. Documentation
5. Training
6. Resistance to Change
7. User Acceptance
9. Critical Success Factors in HRIS Implementation
10. Summary
11. Key Terms
12. Discussion Questions
13. Case Study: The Grant Corporation
4. Chapter 7 • Cost Justifying HRIS Investments
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
1. Justification Strategies for HRIS Investments
2. Evolution of HRIS Justification
3. Approaches to Investment Analyses Make a Difference:
Some Guidelines
5. HRIS Cost-Benefit Analysis
1. Identifying Sources of Value for Benefits and Costs
2. Direct Benefits
3. Indirect Benefits
6. Implementation Costs
7. Estimating the Value of Indirect Benefits
8. Estimating Indirect Benefit Magnitude
1. Direct Estimation
2. Benchmarking
3. Internal Assessment
9. Mapping Indirect Benefits to Revenues and Costs
10. Methods for Estimating the Value of Indirect Benefits
1. Average Employee Contribution
11. Estimating the Timing of Benefits and Costs
1. The Role of Variance in Estimates
12. Avoiding Common Problems
13. Packaging the Analysis for Decision Makers
14. Summary
15. Key Terms
16. Discussion Questions
17. Case Study: Justifying an HRIS Investment at Investment
Associates
1. Industry Brief
5. PART III • ELECTRONIC HUMAN RESOURCE
MANAGEMENT (EHRM)
1. Chapter 8 • HR Administration and HRIS
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
5. Technical Support for Job Analysis
1. Approaches and Techniques
2. HRIS Applications
6. The HRIS Environment and Other Aspects of HR
Administration
7. HRM Administration and Organizing Approaches
1. Service-Oriented Architecture and eXtensible Markup
Language
2. Advantages of XML-Enhanced SOA
3. Theory and HR Administration
4. Self-Service Portals and HRIS
5. Shared-Service Centers and HRIS
6. Outsourcing and HRIS
7. Offshoring and HRIS
8. Summary of HR Administration Approaches
8. Legal Compliance and HR Administration
9. HR Administration and Equal Employment Opportunity
1. U.S. Civil Rights Act of 1964, Title VII, and the EEO-1
Report
2. EEO-1 Report (Standard Form 100)
3. EEO-1 and HRIS
4. Occupational Safety and Health Act Record Keeping
5. OSHA Form 300 (Log of Work-Related Injuries and
Illnesses) and HRIS
6. Technology, HR Administration, and Mandated
Governmental Reporting
7. Summary of Government-Mandated Reports and Privacy
Requirements
10. HR Strategic Goal Achievement and the Balanced Scorecard
1. HRM and the Balanced Scorecard
2. HR Scorecard and Balanced Scorecard Alignment
11. Summary
12. Key Terms
13. Discussion Questions
14. Case Study: Talent Management at CalleetaCO
2. Chapter 9 • Talent Management
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
1. Defining Talent Management
2. Importance of Talent Management
3. The Talent Management Life Cycle
4. Attributes for Talent
5. Job Analysis and Human Resource Planning: Part of TM
1. Job Analysis
2. Human Resource Planning (HRP)
3. Phase 1: Setting HRP Objectives
4. Phase 2: Planning HR Programs
5. Phase 3: Evaluation and Control
6. Workforce Management/Human Resource Planning With
an HRIS
7. Long- and Short-Term Strategic Importance of Talent
Management
6. Talent Management and Corporate Strategy
7. Anticipating Change and Creating an Adaptable Workforce
8. Talent Management and Corporate Culture
9. Talent Management and Information Systems
1. The Link Between Talent Management and Human
Resource Information Systems
2. Talent Management Software Packages
10. Trends in Talent Management Software
1. Recruiting Top Talent Using Social Networking Sites
(SNSs)
2. Using Information Systems to Set Goals and Evaluate
Performance
3. Using Analytics for Talent Management
4. Workforce Analytics and Talent Management
5. Measuring the Success of Talent Management
11. Summary
12. Key Terms
13. Discussion Questions
14. Case Study: Vignette Case Continued
1. Industry Brief
3. Chapter 10 • Recruitment and Selection in an Internet Context
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
5. Recruitment and Technology
1. The Impact of Online Recruitment on Recruitment
Objectives
2. Attributes of the Recruiting Website
3. Recruitment Strategies and Social Networking
4. The Relationship of e-Recruiting and HRIS
6. Online Recruitment Guidelines
7. Selection and Technology
1. What Are Selection Tests and Assessments, and Why Are
They Used?
2. Why Is Understanding Assessment Important for HRIS?
3. Technology Issues in Selection
4. Applying HRIS to Selection and Assessment
5. Demonstrating the HRM’s Value With HRIS Selection
Applications
8. Summary
9. Key Terms
10. Discussion Questions
11. Case Study: Recruitment and Selection in a Global
Organization
4. Chapter 11 • Training and Development: Issues and HRIS
Applications
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
5. Training and Development: Strategic Implications and
Learning Organizations
1. Systems Model of Training and Development
6. Training Metrics and Cost-Benefit Analysis
7. HRIS Applications in Training
1. HRIS/Learning Applications: Learning Management
Systems
2. HRIS T&D Applications: Implementation Issues
8. Summary
9. Key Terms
10. Discussion Questions
11. Case Study: Training and Development at Meddevco
1. Industry Brief
5. Chapter 12 • Performance Management, Compensation, Benefits,
Payroll, and HRIS
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
1. The Meaning of Work
5. Performance Management
1. Overview
2. Typical Data Inputs
3. Typical Reports
4. Data Outflows
5. Decision Support
6. Compensation
1. Overview
2. Typical Data Inputs
3. Typical Reports
4. Data Outflows
5. Decision Support
7. Benefits
1. Overview
2. Typical Data Inputs
3. Typical Reports
4. Data Outflows
5. Decision Support
8. Payroll
1. Overview
2. Typical Data Inputs
3. Typical Reports
4. Data Outflows
5. Decision Support
9. Summary
10. Key Terms
11. Discussion Questions
12. Case Study: Grandview Global Financial Services, Inc.
6. PART IV • ADVANCED HRIS APPLICATIONS AND FUTURE
TRENDS
1. Chapter 13 • HRIS and International HRM
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
1. Types of International Business Operations
2. Going Global
3. Differences in HRM in MNEs
4. Key HR Management Issues in MNEs
5. HR Programs in Global Organizations
1. International Staffing
2. Selecting Global Managers: Managing Expatriates
3. Training and Development of Expatriates
4. Performance Appraisal in MNEs
5. Managing International Compensation
6. HRIS Applications in IHRM
1. Introduction
2. Organizational Structure for Effectiveness
3. IHRM–HRIS Administrative Issues
4. HRIS Applications in MNEs
7. Summary
8. Key Terms
9. Discussion Questions
10. Case Study: Global Issues in a Multinational Company
2. Chapter 14 • HR Metrics and Workforce Analytics
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
5. A Brief History of HR Metrics and Analytics
6. Limitations of Historical Metrics
7. Contemporary HR Metrics and Workforce Analytics
1. Understanding Workforce Analytics Practices
2. HR Metrics
3. Workforce Analytics
8. HR Metrics, Workforce Analytics, and Organizational
Effectiveness
1. A Common and Troublesome View
2. Maximizing the Impact of Workforce Analytics Efforts
3. Triage in Evaluating Workforce Analysis Opportunities
9. So Where Are the Best Workforce Analytics Opportunities
Likely to Be Found?
1. HR Process Efficiency
2. Operational Effectiveness
3. Strategic Realignment
4. Starting With the End in Mind
10. An Example Analysis: The Case of Staffing
1. Evaluating Recruitment Effectiveness (D3)
2. Evaluating the Effectiveness of Job Offer Decisions (D4)
3. Evaluating Job Acceptance Performance (D5)
4. Assessing the Financial Impact of Staffing Decisions:
Utility Analysis
11. Building a Workforce Analytics Function
1. Getting Started
2. Understanding Why
3. Putting HR Metrics and Analytics Data in Context
4. Reporting What We Find
5. HR Dashboards
12. Useful Things to Remember About HR Metrics and Analytics
1. Don’t “Do Metrics”
2. Bigger Is Not Always Better
3. HR Metrics and Analytics Is a Journey—Not a
Destination
4. Be Willing to Learn
5. Avoid the Temptation to Measure Everything
Aggressively
6. Workforce Analytics and the Future
13. Summary
14. Key Terms
15. Discussion Questions
16. Case Study: Regional Hospital
3. Chapter 15 • HRIS Privacy and Security
1. Editors’ Note
2. Chapter Objectives
3. HRIS in Action
4. Introduction
5. Employee Privacy
1. Unauthorized Access to Information
2. Unauthorized Disclosure of Information
3. Data Accuracy Problems
4. Stigmatization Problems
5. Use of Data in Social Network Websites
6. Lack of Privacy Protection Policies
6. Components of Information Security
1. Brief Evolution of Security Models
2. Security Threats
7. Information Policy and Management
1. Fair Information Management Policies
2. Effective Information Security Policies
3. Contingency Planning
8. Summary
9. Key Terms
10. Discussion Questions
11. Case Study: Practical Applications of an Information Privacy
Plan
4. Chapter 16 • HRIS and Social Media
1. Editors’ Note
2. Chapter Objectives
3. Introduction
4. Global Usage of Social Media
5. Social Media and HR Practices
1. Organizational Recruitment and Selection
2. Training and Development
3. Internal Communication and Engagement
6. Concerns Over Social Media
7. Corporate Social Media Policies
1. Recruitment and Selection
2. Validity of SMWs in Selection
3. Privacy Concerns
4. Diversity Concerns
5. Federal and State Guidelines
8. Research-Based Tips for the Use of Social Media in HR
9. Summary
10. Key Terms
11. Discussion Questions
5. Chapter 17 • The Future of HRIS: Emerging Trends in HRM and
IT
1. Editors’ Note
2. Chapter Objectives
3. Introduction
4. Future Trends in HRM
1. Health and Wellness
2. Business Intelligence and People Analytics
3. Demographic Workforce Changes
4. Employee Engagement
5. Growing Complexity of Legal Compliance
6. Virtualization of Work
5. Future Trends in HRIS
1. Bring Your Own Device
2. Gamification
3. Web 2.0 and Social Networking
4. Internet of Things
5. Open-Source Software
6. An Evolving Industry
7. Evolving HRIS Technology Strategy
8. HRIS Moves to Small Businesses
6. Future Trends in Workforce Technologies
7. Summary
8. Key Terms
7. Glossary
8. References
9. Author Index
10. Subject Index
11. About the Editors
12. About the Contributors
Preface
In his book Good to Great, Jim Collins notes, “Great vision without great
people is irrelevant.” In a sense, this quote gets at the heart of human
resources—attracting, hiring, motivating, training, and retaining the best
people for your organization. However, to be truly successful in this mission,
organizations have to invest in technology to support all aspects of their
human resources. In this fourth edition of Human Resource Information
Systems: Basics, Applications, and Future Directions, we have several goals.
First, we want to update the text to reflect the current use of technology in
organizations. The core human resource information system (HRIS),
although still the center of any human resources (HR) technology
investments, is no longer the only technology supporting HR. New
technologies such as mobile devices and social media are driving changes in
how organizations deploy technology in HR. Second, we wish to continue to
improve the content and the usefulness of the content for faculty and
students. Third, we continue with our goals of presenting a broad-based
perspective on HRIS, one which includes a focus on developing and
implementing these systems, an understanding of how these systems impact
the practice of HR across a number of functions, and finally, a discussion of
timely and important developments in these systems (e.g., metrics, social
media, international human resource management [HRM]). Although there
have been several books on HRIS published, most authors have focused only
on one aspect or dimension of the HRIS field, for example, on e-HRM, Web-
based HR, or the strategic deployment of HRIS in a global context.

In the preface to the first edition of this book, we note that Kavanagh et al.
(1990) stated that “among the most significant changes in the field of human
resources management in the past decade has been the use of computers to
develop what have become known as human resource information systems
(HRIS)” (p. v). We also argued that the introduction of computers to the field
of HRM during the 1980s and early 1990s was a revolutionary change. That
is, HRM paper systems in file cabinets were replaced by HRM software on
mainframes and PCs. To keep up with these technological changes in HRM,
companies were forced to adapt, even though it was quite expensive, in order
to remain competitive in their markets. Although we have previously
suggested that the changes since the early 1990s were evolutionary, it is clear
that in the past five years, we have entered another period of revolutionary
change. No longer are companies purchasing an HRIS, customizing it to fit
their needs, and installing it locally. Instead, today organizations are moving
to cloud computing where they “rent” space to maintain their data and rely on
the vendors to manage and support the system. In addition, HR is taking
advantage of systems outside of organizational control, such as Twitter,
Facebook, Instagram, YouTube, and more to support employees throughout
the employment life cycle. Thus, managers and organizations must develop
policies to address this vastly different environment, where much of the data
supporting HRIS is accessed remotely and often is stored on systems not
under the direct control of the organization.

Along with these changes in technology, a revolution has come to the


practice of human resources. By adopting software to support HR
functioning, HR now has more information on employees, and can use this
understanding to better attract candidates, hire better employees, and more
effectively manage them. In other words, these changes have meant that there
have been significant advances in the use of people resources in managerial
decisions. Thus, the role of HRM has evolved so that now it is increasingly
viewed as a strategic partner in the organization. In addition, the role of an
HR professional is changing, and the most successful HR professionals will
have both HR expertise, as well as strong knowledge and appreciation for a
how a variety of technology tools can support “people practices” within HR
and within the firm.

What do these changes mean for the new learner with a background in HRM
or information technology (IT), who is trying to understand the HRIS field?
Although it may be tempting to think that the optimal approach is to train
students on the latest HRIS software and the latest trends in HRIS, in reality
this would be like starting with Chapter 17 of this book and then proceeding
backward through the book. Unfortunately, many people do, in fact, focus on
learning the actual software tool itself (e.g., the HRIS) and the technological
advances in HRIS without understanding the basics first. The approach we
take in this book, and one we recommend, is to start with an understanding of
the evolutional changes to technology and how these changes have
transformed HR practices (e.g., how HRM moved from using paper records
in file cabinets to the computerization of the HR function), and how this
interplay between technology and human resources has changed, and will
continue to change, the field of HRIS. Only after understanding these
changes will the learner be able to effectively understand how advances in
technology can help their organization manage their HR function more
effectively.

New Aspects of the Fourth Edition


As we do in each edition of the text, we have made substantial revisions in
response to feedback from adopters and advances in the field of HRIS.
Consistent with the previous version of the text, we have four main parts to
the book, but we have adjusted the chapters to more directly relate to the
themes of

HRIS: The Backbone of Modern HR


Managing HRIS Implementations
Electronic Human Resource Management (eHRM)
Advanced HRIS Applications and Future Trends

In our first section, we discuss the modern HRIS, the role that databases play
in HRIS, and the key IT architectures and people who interact with the HRIS.
Chapter 1 has been rewritten to more clearly describe how technology is
transforming human resources, define what an HRIS is, discuss how an HRIS
contributes to HR functioning, and the advantages and risks of using HRIS.
In our second section, “Managing HRIS Implementations,” we focus on the
development and implementation of an HRIS in an organizational setting.
Chapters 6 and 9 from the previous edition were combined with a greater
focus on change management and systems implementation issues (Chapter
6). The major motivation for this change is that with the increased influence
of cloud-based systems, fewer and fewer organizations are choosing to build
or customize HR software. Thus, success is increasingly dependent upon
strong change management processes.

Section 3 focuses on eHRM, or the management and delivery of HR


functionality enabled by technology. In this section, each chapter focuses on
a major functional area of human resources (e.g., recruitment, selection,
training, etc.) and discusses how technology is changing its practice. In
addition, these chapters bring in some of the latest research-based
recommendations for using HR technology. In Chapter 11, we welcome
aboard Steven Charlier, who has brought in some of the latest research
findings on e-learning to inform the recommendations made in the e-learning
chapter.

The final section of our book focuses on advanced HRIS topics. The chapters
in this section have undergone substantial changes. Miguel Olivas-Luján has
joined the authors of the international HRIS chapter and has updated the
chapter to more fully bring out the issues associated with implementing HRIS
in a global organization. Chapter 14 (previously Chapter 7) has been updated
to bring out the importance of the decision-making processes to metrics, as
well as provide fuller examples of the use of metrics in staffing. Stephanie
Black is has joined us in this edition and has contributed a new chapter on the
role of social media in HR (Chapter 16). This is an important and timely topic
as many organizations are embracing social media despite the potential risks
involved. Finally, Chapter 17 has been updated with a discussion of the latest
trends in HR and HRIS that will shape the future of the field.

In addition, we have added a number of “industry briefs” to several chapters


in the book. In each industry brief, leaders briefly discuss the importance of
the chapter’s topic and how it plays out in their firm or industry. Continued
positive feedback has contributed to our decision to retain our feature “HRIS
in Action.” We did these things to improve the text as a learning and teaching
tool—we wanted the text and each chapter within it to present a complete
learning experience. Thus, we also continued the consistent structure across
all chapters that was introduced in the previous edition. Chapters contain, in
the following order, (1) an editors’ note, (2) chapter objectives, (3) chapter
content, (4) chapter summary, (5) a list of key terms, (6) chapter discussion
questions, (7) a case with student discussion questions, and (8) the industry
brief (where included). This internal consistency for each chapter was
established by emphasizing the same chapter learning points for the chapter
objectives, chapter summary, key terms, and chapter discussion questions.
We felt that this within-chapter consistency would aid the learning process of
the students and aid the faculty in identifying the important content of each
chapter. Likewise, the websites and additional readings have been expanded
because of recent changes in the field. In determining to make these changes
in the book, the coeditors worked to make the fourth edition a textbook they
would personally be comfortable using to teach their HRIS courses.

Fourth Edition Summary


In summary, in this fourth edition, we have described the major advances in
the field of HRIS and the relation of HRIS to managerial decision making
while, at the same time, exploring the basic concepts of developing,
implementing, and maintaining an HRIS. The book represents the
intersection of the best thinking and concepts from the two fields of HRM
and IT. It was the early intersection of these two fields that changed the role
of HR in organizations from record keeper to strategic partner. After
introducing the basic concepts of an HRIS combined with new approaches to
the operation of HRM in the organization, we then proceed to the more
advanced, and evolutionary, technical changes. The basic philosophy of this
book is that the integration or harmonization of technology with people
management in an HRIS will create a distinct competitive advantage for
organizations. We hope that you, the reader, gain this understanding and that
you enjoy this book.

Companion WEBSITE
A password-protected instructor resources site includes test banks,
PowerPoint® presentations, case notes, detailed lecture outlines, sample
answers to discussion questions in the text, suggested class activities, a
selection of full-text SAGE journal articles, and web resources. These
materials are available at study.sagepub.com/kavanagh4e.

Students can also log on to the companion site and access the SAGE journal
articles, eFlashcards, and Web resources at study.sagepub.com/kavanagh4e.

Acknowledgments
Undertaking a book like this cannot be done without the contribution of many
individuals. Each of you have our thanks, for without you, this book would
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Montalvo, Alfonso Diaz de, 146
Montpensier, Count of, 361, 362
Moriscos, the, 284
Mudejares, the, 15, 196, 271, et seq.
Muladies, the, 170
Muley Abul Hacen, 162, 163, 164, 167, 169, et seq., 198, 202, 203
N
Naples, 349, 350, 354, 356, 357, 361, 362, 364, 365, 366
Naples, Joanna II. of, 25
Navarre, 37, 40, 339, 388
O
Olito, Treaty of, 47
Olmedo, battle of, 64
Ordenanzas Reales, 146
Ovando, Nicholas de, 316
P
Painting, Castilian, 418–419
Palencia, Alonso de, 411
Paredes, Count of, 105, 153
Passage of Arms, 33
Paul II. Pope, 79, 85
Perez, Fra Juan, 299, 300
Philip, Archduke of Austria, 341, 375, 379, 389, 390
Pinzon, The Brothers, 303
Pius II., Bull of Pope, 78, 81
Plasencia, Count of (Duke of Arévalo), 93, 96, 98, 110
Polyglot-Bible, 403, 406
Printing, introduction of, 401
Pulgar, Hernando de (“He of the Exploits”), 225, 226;
(Author), 412, 413
Q
Quintanilla, Alonso de, 295
R
Ramirez, Francisco, 192, 283
Rapallo, sack of, 356
Rojas, Fernando de, 416
Ronda, 201, 202, 281
Royal Council, the, 142, 143
Roussillon and Cerdagne, 47, 75, 82, 111, 186, 346, 351, 352, 379
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Salamanca, Treaty of, 389
Sanbenito, 256
Santa Cruz, College of, 404
Santa Fé, 226, 227
Santa Hermandad, La, 123, et seq.; 131, 132
Santiago, Mastership of. See Military Orders
Segovia, 19, 65, 112
Sforza, Gian Galeazzo, 348, 349, 357
Silva, Alonso de, 359
Sixtus IV., Pope, 85, 117, 118, 237, 254
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Venegas, Cacim, 171, 180
Venice, League of, 360
Vespucci, Amerigo, 317
Villahermosa, Alfonso, Duke of, 103, 125, 175
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