1.

QMS stands for:

a) Quality Measurement System
b) Quality Management System
c) Quality Monitoring System
d) Quality Maintenance System
2. ISO is an abbreviation for:
a) Internal Standards Organization
b) International Standards Organization
c) Industrial Standards Organization
d) Integrated Standards Organization
3. The year when ISO 9000 was originally published:
a) 1987
b) 1999
c) 2005
d) 2010
4. Which principle emphasizes understanding and meeting customer needs?
a) Leadership
b) Involvement of People
c) Continual Improvement
d) Customer Focus
5. What is the aim of the System Approach to Management?
a) Achieve objectives effectively and efficiently
b) Manage resources exclusively
c) Fulfill legal requirements
d) Exceed customer expectations
6. Factual Approach to Decision Making is based on:
a) Intuition
b) Analysis of data and information
c) Random decisions
d) Trial and error
7. How many principles are outlined in QMS?
a) 5
b) 6
c) 7
d) 8
8. What does Leadership establish in an organization?
a) Unity of purpose and direction
b) Customer needs
c) Employee hierarchy
d) Resource allocation
9. ISO 14001 specifies requirements for:
a) Quality Management
b) Environmental Management System
 c) Employee Training
d) Financial Management
10. PDCA Cycle stands for:
a) Plan, Do, Check, Amend
b) Plan, Develop, Correct, Assess
c) Plan, Do, Check, Act
d) Plan, Define, Change, Apply
11. Which stage of PDCA focuses on performance measurement?
a) Plan
b) Do
c) Check
d) Act
12. The primary purpose of the Do stage in the PDCA cycle is:
a) Monitoring
b) Implementation
c) Planning
d) Assessment
13. What is the purpose of the Check stage in the PDCA cycle?
a) Selecting resources
b) Measuring and monitoring performance
c) Establishing objectives
d) Observing and monitoring
14. ISO 14001 focuses on:
a) Setting environmental performance requirements
b) Providing a framework for an effective EMS
c) Establishing legal regulations
d) Managing financial resources
15. Which principle of EMS requires top management to demonstrate leadership?
a) Leadership
b) Planning
c) Support
d) Operation
16. Performance Evaluation in EMS involves:
a) Environmental impact assessment only
b) Monitoring, measuring, analyzing, and evaluating EMS processes
c) Financial analysis
d) Customer satisfaction assessment
17. What is the main focus of the Improvement principle in EMS?
a) Addressing nonconformities and continual improvement
b) Achieving financial stability
c) Reducing employee turnover
d) Legal compliance only
18. The primary objective of ISO 9000 standards is to:
a) Ensure environmental compliance
 b) Meet customer needs and statutory requirements
c) Maximize profit margins
d) Increase employee satisfaction
19. ISO is composed of the national standards bodies of approximately how many
countries?
a) 50
b) 100
c) 150
d) 200
20. What does QMS define for an organization?
a) Quality procedures only
b) Quality policy and objectives
c) Resource allocation methods
d) Financial targets
21. Which principle emphasizes managing activities and resources as processes?
a) Continual Improvement
b) System Approach to Management
c) Leadership
d) Involvement of People
22. What is the aim of the Process Approach principle?
a) Exceeding customer expectations
b) Achieving desired results more efficiently
c) Meeting legal requirements only
d) Reducing employee involvement
23. The organization's quality policy and objectives are established through:
a) Customer Focus
b) Leadership
c) Involvement of People
d) System Approach to Management
24. Which principle mandates making continual improvement a permanent objective?
a) Factual Approach to Decision Making
b) Leadership
c) Continual Improvement
d) Customer Focus
25. The aim of the Continual Improvement principle is to:
a) Achieve objectives effectively
b) Ensure compliance with legal requirements
c) Achieve permanent organizational objectives
d) Meet current customer needs
26. The foundation of QMS principles lies in:
a) Achieving financial goals
b) Exceeding employee expectations
c) Meeting the needs of customers and stakeholders
d) Compliance with regulatory authorities
27. What does the Plan stage of the PDCA cycle involve?
a) Selecting resources for EMS implementation
b) Reviewing products for market suitability
c) Measuring performance against environmental targets
d) Recommending products for ongoing and upcoming operations
28. Which stage involves the selection of resources for EMS implementation?
a) Plan
b) Do
c) Check
d) Act
29. The "Check" stage in the PDCA cycle involves:
a) Reviewing and measuring performance
b) Selecting resources
c) Monitoring environmental policies
d) Implementing corrective actions
30. What does EMS define within an organization?
a) Financial aspects
b) Operations and limits related to the environment
c) Human resource management procedures
d) Sales and marketing strategies
31. Which stage involves measuring and monitoring performance to ensure environmental
objectives are met?
a) Plan
b) Do
c) Check
d) Act
32. What role do people play in the principles of QMS?
a) Limited involvement, mainly at managerial levels
b) No role as processes are managed independently
c) Crucial at all levels for organizational benefit
d) Involved only in customer-focused activities
33. What is the primary focus of the "Operation" principle in EMS?
a) Planning and controlling operations
b) Setting financial targets
c) External communication guidelines
d) Employee training requirements
34. Which stage involves planning and controlling operations within EMS?
a) Leadership
b) Planning
c) Operation
d) Improvement
35. The "Performance Evaluation" principle in EMS involves:
a) Monitoring EMS processes only
b) Measuring customer satisfaction
 c) Internal audits and management reviews
d) Establishing financial performance metrics
36. The "Improvement" principle in EMS primarily focuses on:
a) Maintaining current environmental standards
b) Addressing nonconformities and proactive environmental impact enhancement
c) Meeting legal requirements
d) Exceeding customer expectations
37. What does the "Support" principle in EMS encompass?
a) Financial resource allocation
b) Internal and external communication guidelines
c) Maximizing employee involvement
d) Customer-centric strategies
38. Which stage of the PDCA cycle involves recommending products for ongoing and
upcoming operations?
a) Plan
b) Do
c) Check
d) Act
39. The main aim of the "Check" stage in the PDCA cycle is to:
a) Measure and monitor performance against environmental targets
b) Select resources for EMS implementation
c) Establish environmental policies
d) Implement corrective actions
40. The "Planning" principle in EMS emphasizes:
a) Identifying and addressing EMS risks and opportunities
b) Implementing corrective actions
c) External communication guidelines
d) Monitoring environmental performance