TRAINING ACTIVITY MATRIX

Date
Training Facilities/Tools
Trainee Venue and Remarks
Activity and Equipment
Time
PROVIDE HOUSEKEEPING SERVICES TO
-Make Advance May 1,
apologies Trainees 2024 For
RECEIVE
-Receive calls Santelices, -CLBM 8:00am- demonstration
HOUSEKEEPIN
Russelle P. -Telephone 9:00am
G REQUESTS
-FO forms/guest
Provide Federico, Folio Reading CBLM
housekeeping Vince P. -Pen and paper (Work Station #
services to 1)
guest Written Exam
Mendez,
Advice guest Lovely
on hotel
services

Update
department on
service request

CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS

Set up trolley -CLBM CLEAN AND 9:00am- For

-Operate Gomez, Olthea -electric kettles PREPARE 9:45am demonstration
vacuum G. -Cleaning ROOMS FOR
cleaner agents, INCOMING
Disinfectant and GUESTS Reading the
Identify and chemicals CBLM
access rooms Oli, Jhon -Brushes (Work Station
for servicing Skyler -Caddy #2)
-Cleaning and
Strip bed polishing cloths Practicing the
linens -Protective bed make-up
clothing
-Sort linens Makulangan, -Brooms
-Duvet bed Miguel D. -Dust pans
make up -Squeegee
-Standard -bed and
make up bed bathroom linen
-mini-bar
-Clean supplies
Guestrooms -stationery and
compendium
-Clean -discretionary
vacuum supplies and
cleaner gifts such as
-Clean floor fruit, beverages,
polisher chocolates,
flowers
-laundry bags
-hanger
-bed linen
-pillows
-pillow case and
pillow slip
-duvet
-Duvet cover
-Carpet sweeper
-DND and room
-make up sign
-Vacuum
cleaner
-floor polisher
-Trolley

PROVIDE VALET/BUTLER SERVICE

10:00am
Promote to
establishment Tibus, Justine -CLBM PROVIDE 11:45am For written exam
services: A. -coat VALET/BUTLER
Role of -compendium SERVICE
Valet/Butler -keys
-coat (WorkStation
- Valet/ Butler Bijue, Agie T. #3) Having the
Services written exam
-shoes
-Record and -shoe kit
Deliver of -slacks and long
guests sleeves
Laundry Items -iron and
-Pick-up guest ironing board
laundry -luggage
-sewing kit
Demonstrate
professional
standards:
Practicing how to
-Perform pack and
Rapport and unpack
Goodwill
-Access guest
record

-Perform
proper
Grooming
Standards of a
butler

-Pack and Yabut, Faith

unpack of P.
guest things
-Process
clothes guest
-Clean guest’s
shoes
-Repair guests
property
-Privacy and
Confidentiality
of guests
property

LAUNDRY LINEN AND GUEST CLOTHES

1:00pm-
Make 3:00pm
laundering Cruz, Ma. Lyn -CLBM CLEAN PUBLIC Making a
form Ann B. -overalls AREAS, laundering form
-jackets FACILITIES
-Wash guest
-aprons AND
clothes
-goggles and EQUIPMENT
-dry guest masks
clothes Santelices, -waterproof (Work Station
Russelle P. clothing and #4) For
-Sort
laundered footwear demonstration in
items -floor polishers laundering
-fill out -general and
laundering spot cleaning
forms agents
-cleaning agents
for specialized
surfaces
including
window and
glass cleaners
-disinfectants
-pesticides
-deodorizers
-furniture and
floor polishers
-Scrubbers
-Vacuum
cleaners
-glass
-leather
-fabrics
-brass/steel
-wood
-carpet
-broken or
damaged
furniture
-needles and
syringes
-sharp objects
including knives
and skewers
-surgical
dressings
-furniture and
floor polishers
-Scrubbers
-Polishers

CLEAN PUBLIC AREAS FACILITIES AND EQUIPMENT

3:00pm-
-Set up floor 4:00pm
polisher -CLBM CLEAN PUBLIC Practicing task
Federico,
-Clean the Vince P. -overalls AREAS, sheet in setting
Window -jackets FACILITIES up floor polisher
-aprons AND
-Clean the
-goggles and EQUIPMENT
stairs Mendez, masks
-Clean Lovely -waterproof (Work Station Currently having
Balcony the clothing and #5) the written exam
-Clean the footwear
Bathroom -floor polishers
-general and
-Clean the spot cleaning
Office cleaning agents
-Arrange -cleaning agents
storage for specialized
-Make surfaces
requisition including
form window and
glass cleaners
-disinfectants
-pesticides
-deodorizers
-furniture and
floor polishers
-Scrubbers
-Vacuum
cleaners
-glass
-leather
-fabrics
-brass/steel
-wood
-carpet
-broken or
damaged
furniture
-needles and
syringes
-sharp objects
including knives
 and skewers
-surgical
dressings
-furniture and
floor polishers

DEAL WITH/HANDLE INTOXICATED GUESTS

10:00am
to
-Assess level Gomez, Olthea - CLBM DEAL 11:45am Reading the
of intoxication G. WITH/HANDLE CBLM
-different bottle
INTOXICATED
of liquor
GUESTS (Work
-Perform first Oli, Jhon -different glass Station #6) For
aid procedures Skyler wine demonstration
-trays
-Deal with/ -finger foods
handle -clean towels
intoxicated
guest