Kriti Sundar Banerjee
Nationality: Indian Date of birth: 19/08/1995 Gender: Male
Phone number: (+91) 7003744195 Email address:
kritibanerjee56@[Link]
Home: Kolkata, (India)
ABOUT ME
Results-oriented professional with over 3 years of experience as a Senior Sales Process Associate at Tata Consultancy Services and
10 months as a Process Analyst during an internship at Bajaj Capital. Proven expertise in IT based sales, handling international
customer inquiries through calls, chats, and emails, and providing exceptional customer service.
Seeking a challenging role where my strong communication skills, problem-solving abilities, and dedication to achieve sales
targets can contribute to the success and growth of a dynamic organization. Committed to leveraging my experience in business
management, technical support, and escalation management to achieve organizational goals and enhance overall customer
experience.
WORK EXPERIENCE
Sales Process Associate
Tata Consultancy Services [ 29/01/2020 – 29/12/2023 ]
City: Kolkata
Country: India
• Executed comprehensive business relationship management by effectively managing clients calls, chats, and emails.
• Provided exemplary ensuring smooth and efficient operations of the company, including managing schedules, organizing
meetings, handling correspondence, and coordinating administrative tasks.
• Offering technical support to ensure the seamless resolution of related issues and concerns.
• Proficiently managed escalations, demonstrating a keen ability to address and resolve escalated matters with tact and
efficiency.
• Facilitated billing assistance to customers, ensuring accuracy and clarity in financial transactions.
• Employed effective complaint-solving techniques to address concerns, fostering clients satisfaction and loyalty.
• Undertook stakeholder management to establish and maintain positive relationships with key individuals and entities.
• Taken on a leadership role by providing team training during the absence of the manager, contributing to the continuous
development and effectiveness of the team.
Process Analyst (Internship)
Bajaj Capital [ 01/03/2019 – 31/12/2019 ]
City: Kolkata
Country: India
• Conducted market research to gather information on investment products, market trends, and competitors.
• Collaborated with team members to prepare reports and presentations on financial products and investment
opportunities.
• Participated in client meetings to observe and understand the client-advisor interaction, gaining insights into client needs and
preferences.
• Supported the team in administrative tasks, such as document preparation, data entry, and file management.
• Assisted in the development and maintenance of client relationships by providing timely and accurate information.
• Learned and applied financial modeling techniques to evaluate investment options.
EDUCATION AND TRAINING MBA
Bharatiya Vidya Bhavan Institute of Management Science [ 2017 – 2019 ]
City: Kolkata
Country: India
[Link]
Heramba Chandra College (Calcutta University) [ 2013 – 2016 ]
City: Kolkata
Country: India
DIGITAL SKILLS
Global SAP system / Enterprise-Resource-Planning-Software (ERP) / Microsoft Office / CRM
ACHIEVEMENTS
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• Recipient of the "Best Employee" award for multiple quarters at Tata Consultancy Services (TCS) from 2021 to 2023.
Recognized for the proactive identification of customer needs and the delivery of tailored solutions, resulting in
consistently high customer satisfaction ratings.
• Acknowledged with the "Best Employee" award for exceptional efforts in developing and maintaining strong client
relationships, contributing to a notable rate of repeat business and heightened customer loyalty.
• Recognized for outstanding negotiation and closing skills, which played a pivotal role in securing successful contract
agreements and positively impacting business outcomes.
• Honored as the "Best Attendee" at the National Conference on Global Strategy for Self-Sufficiency (NMC 2018),
showcasing a commitment to staying informed about global strategies and industry trends.
LANGUAGE SKILLS
Mother tongue(s): Bengali Other
language(s):
English Hindi
LISTENING C2 READING C2 WRITING C2 LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
INTERACTION C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
