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Complaint About Defective Trainers Order

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dornakovaandrea
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19 views1 page

Complaint About Defective Trainers Order

Uploaded by

dornakovaandrea
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Dear Sir / Madam,

I am writing to complain about the trainers I ordered from your online shop last
week.

Although the delivery was on time, I was very disappointed with the product I
received. The trainers were dirty and appeared to be used. Furthermore, they
were the wrong size, even though I had carefully chosen the correct size
during the ordering process.

I was expecting new and clean trainers. However, this was not the case. What
made the situation worse was that when I contacted your customer service
team, they were not helpful. In addition, they didn’t offer any solution, such as
an exchange or a refund.

What is more, this was an expensive purchase, and I feel that I didn’t receive
the quality I paid for. I would like either a full refund or a new pair of trainers in
the correct size and proper condition.

Thank you for your attention, and I look forward to hearing from you soon.

Yours faithfully,

Andrea Dorňáková

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