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Complaint About Superbooks Order Issues

The customer complains about an order from Superbooks.com in which the delivery was later than promised, one book was damaged during delivery, and another book had the wrong title inside despite having the correct cover. The customer requests either an exchange of the faulty books or a refund and hopes to find an acceptable solution with the company.

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Réka Tòth-ZS
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231 views1 page

Complaint About Superbooks Order Issues

The customer complains about an order from Superbooks.com in which the delivery was later than promised, one book was damaged during delivery, and another book had the wrong title inside despite having the correct cover. The customer requests either an exchange of the faulty books or a refund and hopes to find an acceptable solution with the company.

Uploaded by

Réka Tòth-ZS
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Dear Sir or Madam,

I am writing to complain about my order from [Link]. I have just bought 3 books of your
service this week and I got disappointed when I got my package.

Firstly, your advertisement was convincing for me, and your offer was fantastic and colourful. The
most sympathetic was the delivery because I get my order in the following day. Also, you have wide
choice of books and all of them are in excellent conditions. I searched on your website and I ,,meet”
with satisfied opinions from people related to your service.

However, the day I got my package was quite later that you have promised me. I got it 2 weeks later
and one of the books got damaged during the delivery. The pages of the book were a bit damaged,
and coffee had spilled on it. With the other book I had a problem too. I checked my order because I
didn’t remember that I ordered this kind of book. The book I got has the same cover but with the
wrong title.

My suggestion is that I send the books for changing them. If its not a viable option, then I would like
my refund if its solvable. I hope we can find a solution that is acceptable for both of us.

I am looking forward to hearing from you. Please reply as soon as possible.

Yours faithfully,

Réka Tóth-Zsámboki

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