Shah Rizal

Jalan Teratai 9, Taman Maju,

77000 Jasin, Melaka.
shahrizal_soccerlive@my.com

The store Manager,

XYZ Store,
19th Floor, Menara M,
99009 Cyberjaya. 20 March 2017

Dear Sir/Madam,
Online Store Order Number #123456 dated 13 March 2017.

I am writing this letter to express my dissatisfaction with a recent purchase on

your online store Ref. Order Number #123456.

2. I ordered a set of soccer equipment that was advertised on your site as a

package deal. The deal comprised 3 pairs of socks and a pair of branded soccer
boots. However, on receipt of the package, I found that there were only 2 pairs
of socks. Besides the missing pair, one other pair was mismatched and
discoloured. In addition, there were scratches on the boots. The left shoe had
no shoelace. I believe that they had been used before and returned to your
store by previous dissatisfied purchaser. There was also evidence that the
scratches had been polished to cover up the defective state.

3. I have since found the same offer on another website and will be
returning the package to your main office in its original packaging. I have read
the refund policy whereby it is stated that I have every right to return delivered
goods which are defective or not as advertised. I fully understood the term and
conditions of the sale. As I am and truly dissatisfied with the product, I would
like to request a refund all fees paid, including the return postal and
packaging fees which I am also entitled to.

4. In addition, I would like to suggest that you appoint some staff to check
the condition of the product before they are packaged and mailed. Once a
product has been determined to be defective, it should be removed from the
store immediately. This would ensure that customers will not end up with
unsatisfactory purchases, and save both parties the hassle of returning the
defected goods.

5 Should you have any questions, you can contact me via my email
address at shahrizal soccerlive@mv.com.

I look forward to a quick resolution to this matter. Thank you.

Yours faithfully,

Shahrizal Jamil