HANOI OPEN UNIVERSITY

FACULTY OF TOURISM

HOUSEKEEPING ASSIGNMENT
TOPIC C CHEMICAL SUPPLIES

Instructor: Nguyen Thanh Trung

Class: A3K30 (2248A01)
Team: 3
Team member:
1. Nguyễn Thị Thảo (L)
2. Nguyễn Thị Ngọc Ly
3. Nguyễn Thị Quỳnh Trang
4. Nguyễn Thị Thùy Trang
5. Trần Thu Trang
6. Lê Hiểu Yến

Hanoi, 2024
 Introduction
First of all, we would like to extend our heartfelt thanks to Hanoi Open
University, Faculty of Tourism, and Mr. Nguyễn Thành Trung for their
support and guidance during our research and the preparation of this report.
We would also like to thank the chemical suppliers for providing the
necessary information and assisting us in the analysis and evaluation
process.
In hotel management, maintaining a clean and safe environment is crucial
to ensuring guest satisfaction. Cleaning chemicals play a key role in this
process, helping to remove dirt, bacteria, and maintain a fresh and safe
space. This report delves into the analysis of chemical supplies in hotels,
evaluates and recommends chemical suppliers, and proposes an optimal
chemical usage plan for hotel operations.
Our team is committed to ensuring that this product results from diligent
research and work, aiming to achieve effective cleaning, health safety, and
cost savings in hotel operations.

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 MAIN CONTENT
I. Overview of Chemical Supplies in Hotel Management
1. Definition
- Definition of Chemical: A chemical is any substance that has a defined
composition. This means it is always made up of the same “stuff”. For example,
water (H₂O) is a chemical because it always consists of two hydrogen atoms
and one oxygen atom combined in a fixed ratio. In simpler terms, a chemical is
a substance that has a consistent and specific composition. (Source: Nuclear
Regulatory Commission).
- Definition of Chemical Supplies in Hotel Management: Chemical supplies in
hotel management refer to various chemical products used in different
departments of a hotel to ensure cleanliness, hygiene, and maintenance. These
chemicals are essential for maintaining a safe and pleasant environment for
guests and staff. They include cleaning agents, disinfectants, laundry chemicals,
and maintenance products.
2. Classification
- Chemical supplies in hotels can be classified into several categories based on
their usage and properties:
- Cleaning Chemicals
o Surface Cleaners: Used for cleaning various surfaces such as floors,
walls, and furniture. Examples include all-purpose cleaners, glass
cleaners, and bathroom cleaners .
o Degreasers: Used to remove grease and oil from kitchen surfaces and equipment.
o Carpet Cleaners: Specialized chemicals for cleaning and maintaining carpets.
- Disinfectants and Sanitizers
o Disinfectants: Used to kill or inhibit the growth of microorganisms on
surfaces. Commonly used in bathrooms, kitchens, and high-touch areas.
o Sanitizers: Used to reduce the number of microorganisms to safe levels, often
used in food preparation areas.
- Laundry Chemicals:
o Detergents: Used for washing linens, towels, and uniforms.
o Fabric Softeners: Used to soften fabrics and reduce static cling.

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o Bleaches: Used to whiten and disinfect laundry.
- Maintenance Chemicals:
o Descalers: Used to remove mineral deposits from equipment such as coffee
machines and dishwashers.
o Rust Removers: Used to remove rust from metal surfaces.
o Lubricants: Used to maintain and protect mechanical parts.
- Specialty Chemicals:
o Pesticides and Herbicides: Used for pest control in hotel gardens
and outdoor areas.
o Swimming Pool Chemicals: Used to maintain the cleanliness and safety of
swimming pools.
3. Functions and benefits of using chemicals in hotel housekeeping
- Functions:
 Cleaning and Disinfecting: Chemicals help in effectively removing dirt, stains,
and germs from various surfaces, ensuring a clean and hygienic environment.
 Odor Control: Certain chemicals neutralize unpleasant odors, keeping the hotel
environment fresh.
 Maintenance: Regular use of chemicals helps maintain the quality and
apperance of hotel furnishings and amenities.
- Benefits:
 Health and Safety: Proper use of chemicals ensures a germ-free environment,
reducing the risk of infections and illnesses for both guests and staff.
 Efficiency: Chemicals speed up the cleaning process, allowing housekeeping
staff to maintain high standards of cleanliness with less effort and time.
 Guest Satisfaction: A clean and fresh environment enhances the overall guest
experience, leading to higher satisfaction and positive reviews.
4. Regulations for Safe Use of Chemicals in Hotels
- Personal Protective Equipment (PPE): Housekeeping staff must wear
appropriate PPE such as gloves, aprons, and masks when handling chemicals.
- Proper Storage: Chemicals should be stored in a designated area, away from
food and guest areas, and in their original containers with labels intact.
- Training: Staff should be trained on the proper use, handling, and
disposal of chemicals.

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- Ventilation: Ensure good ventilation in areas where chemicals are used to avoid
inhaling harmful fumes.
- First Aid: Have first aid measures in place, including eye wash stations and
safety showers, in case of accidental exposure.
- Labeling and Safety Data Sheets (SDS): All chemicals should be clearly
labeled, and SDS should be accessible to all staff.
- Regular Inspections: Conduct regular inspections to ensure compliance with
safety standards and proper use of chemicals.

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 II. Evaluation and Recommendation of Chemical Suppliers
In the process of Housekeeping management, choosing the right service
provider is crucial to ensure quality and efficiency. We have identified two
potential suppliers: Vũ Hoàng Chemical Technology and Environment Co., Ltd.
and CLEANCHEM VIETNAM JSC. This selection is based on criteria such as
service quality, cost, reliability, and flexibility in meeting customer needs.
Below is a detailed analysis and comparison of these two suppliers.

Vũ Hoàng Chemical Technology and

Criteria CLEANCHEM VIETNAM JSC.
Environment Co., Ltd.
1. Product Quality:
Floor Cleaner Ecolab Future DC All Clean Pro S

High, low impurities, suitable for high- High, but may contain some minor
a. Purity
demand environments. impurities.

b. Ingredients Natural ingredients, safe for health Not specified

Good effectiveness, but requires
c. Cleaning High effectiveness, quickly removes dirt
more usage to achieve similar
Effectiveness and bacteria.
results.
Chemical scent, may be unpleasant
d. Fragrance Pleasant scent, non-offensive.
for some people.

e. Safety Safe for users and the environment. Safe but requires careful handling

Quality Standards ISO 9001:2015, ISO 14001:2015. Not specified.

Few, but some complaints about

Complaint History Very few, mainly minor issues.
product quality.

2. Product diversity

Wide, including industrial chemicals;

wastewater treatment chemicals;
Wide, but focusing on cleaning
Product Catalog chemicals for treating corrosion and
chemicals.
scale in cooling towers and boilers;
cleaning chemicals.

3. Price
Price list - Competitive with many price levels to - Competitive but prices may be
suit different needs slightly higher for premium
- Price ranges from 350,000 VND - products For example: anti-static

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 floor coating (6,000,000 VND),
….
- Price ranges from 25,000 VND to
2,000,000 VND (price depends on
6,000,000 VND (price depends on
product capacity).
product capacity).
- Product price does not include 10%
- Product price does not include
VAT.
10% VAT, shipping fee and other
costs incurred by customers (if
any).
- Discount is less than Vu Hoang
- An agent of the company will enjoy
- Discount price if buying products
wholesale prices and special offers.
in large quantities will be
Discount - Buy in large quantities, will receive a
calculated according to the dealer
high discount, helping to save
price. About 20 cans or more, the
significant costs.
discount price is 10%
- Free within the city, but does not
support costs outside the city. If
- Free within the city, support for
the customer sends the vehicle,
suburban costs (10% discount on
Shipping costs the company only supports
shipping costs for all customers when
transportation to the garage, and
purchasing over 40 products).
the customer will have to pay the
shipping fee.

4. Supply capacity

Fast, but may be slower in

- Actual delivery time depends on the some cases:
location and delivery schedule of the - Inner city orders: usually
delivery service provider. delivered within 1-2 days.
- Usually within 24 to 48 hours from - Outer city orders: may take 2-5
Delivery time receiving payment from customers working days, depending on
for express delivery service distance and traffic conditions
(airplane). International orders: delivery
And from 2 to 7 days for regular time may last from 7-14 days,
delivery service (car or train). depending on country and
shipping method.

Ability to respond to - Efficient, capable of supplying - Effective with a variety of

orders large quantities because : chemicals, from polishing
- Has a modern factory system chemicals, floor cleaners to
(large factories in the north and specialized cleaning chemicals,
south) helping the company to ... shows market demand and
produce and supply chemicals the company's ability to
quickly and stably. respond
- A team of experienced technical - But may have difficulty with
experts, 24/7 customer support. very large orders because
- A wide distribution system (40 CleanChem Vietnam is only a

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 distributor of industrial
cleaning products from
manufacturers from Korea, so
provinces and cities) helping to
there is no factory in Vietnam.
supply products to customers
Therefore, if there is a large
nationwide.
order requiring delivery in a
short time, it will not be able to
respond promptly.

- Large, many branches nationwide

in all 3 regions: north, central and
- Large, but fewer branches than
south
Vu Hoang
- The two main factories in Bac
The branches are mainly in the
Warehouse Ninh and Tay Ninh have a total
North, because this is just a
area of 5 hectares and a production
company distributing Korean
capacity of up to 320,000
products.
tons/year.

5. Customer service

- Provide more diverse services,

- Specializing in waste treatment
including chemical supply,
solutions, consulting on
technology solutions, and after-
environmental treatment technology,
sales services.
and supporting system installation.
Technical Support - Have a more diverse team, with
- 24/7 support with a team of highly
many experts from different
specialized technicians in the
fields, providing a more
environmental field, regularly
comprehensive view of chemical
updating new knowledge.
and environmental solutions.

- There is a shorter return period,

- Have a more flexible policy,
usually only 7-14 days from the date
allowing for longer returns, for
of receipt.
example 30 days.
- It is possible to request that the
- Allow returns for some used
product is unused, in its original
products in case of defects or non-
packaging and accompanied by an
conformance.
invoice.
- Can support shipping costs in
Return policy - It is possible to require the customer
case of returns due to company
to pay for the shipping costs when
errors.
returning the product.
- Can provide an online system that
- It is possible to require the customer
allows customers to easily make
to contact us directly by phone or
returns via the website.
email for specific instructions.
- Can commit to faster refunds,
- It may take longer to refund, usually
within 3-5 working days.
7-14 business days.

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 Have a policy of responding quickly to Focus on better customer service,
Response time customers, focusing on timely support including online support and regular
usually within 1 hour consultation.

6. Reputation and
experience
- Having been in business for a
long time, can build a stronger
- As a start-up, it may not have as reputation and have prestige in
much experience or reputation as the industry.
larger companies. - Providing diverse products and
- It stands out for its high-quality good services, can be more
products and good customer service, widely recognized and have a
and may have a positive reputation high position in the industry.
in a specific area. - Receiving more reviews from a
Reputation in the market - It has a lot of positive customer large number of customers,
feedback in a narrow area of helping to further strengthen the
expertise. reputation.
- It only operates in certain areas, so it - Present in many regions or
may have limited brand recognition. international markets, can have a
- It places less emphasis on brand stronger reputation.
promotion, which leads to less - Having a strong communication
visibility strategy, thereby enhancing
reputation and brand
recognition.

Certification Not specified.

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7. Payment conditions

- Delivery paid in cash

- Pay by cheque, or bank transfer,
- Prepayment: Bank transfer or direct
or in cash at branch offices
cash payment at the office or direct
Payment method  Flexible, suitable payment
payment by credit card.
method for both domestic and
 Flexible, suitable payment method
foreign companies
for both domestic and foreign

- 100% payment is not required before

delivery
- Cash payment delivery method only - 100% payment before
applies to areas that support free delivery
Payment terms
delivery such as Hanoi and Ho Chi  Not beneficial for businesses that
Minh City. want to pay in installments
 More beneficial for businesses that
need to pay in installments

8. Logistic and
Packaging

- Trucks and specialized vehicles

- Vũ Hoàng has invested in
are limited in number, and this
specialized trucks for transporting
restriction can create difficulties
goods, especially chemicals, such as
in meeting quick transportation
tankers and dedicated tank trucks.
Logistic needs. Additionally, the lack of
Along with this, they offer the
vehicles increases the pressure
fastest delivery service to help
on the existing ones, leading to
customers achieve the best shipping
overloading and reduced
solutions.
efficiency.

- The packaging is designed to be

- The packaging has a simple design,
sturdy, accompanied by clear
not elaborate, and provides all the
instructions and detailed
Pakaging necessary information for customers
information. This helps
(product name, expiration date,
customers easily access and
instructions for use...).
effectively use the product.

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 9. Long-term
partnership

- Products Meet Standards:

Commitment to providing
chemical products that meet
- Collaborating on bulk chemical
international standards and
purchases helps customers stabilize
safety regulations.
product quality.
- Quality Control: Strict quality
- When purchasing chemicals in
control processes from raw
bulk, customers can reduce
materials to the final product,
transportation costs.
Commitment to quality ensuring consistency and
- Buying industrial chemicals in
and benefits reliability.
large quantities gives customers a
- Competitive Pricing: Providing
significant pricing advantage.
reasonable and competitive
- Technical Support Services:
pricing for chemical products.
Offering professional technical
- Loyalty Programs: Creating
support to help customers optimize
special offers for regular
product usage
customers, including gifts,
special discounts, and
promotional programs.

- Cleanchem is committed to
providing a knowledgeable and
experienced customer support
- Priority support channel: Providing team that is always ready to
a fast and prioritized support advise and address any inquiries.
channel for long-term partners, - 24/7 Support Service: they offer
making it easier for them to get 24/7 support services to ensure
Customer support policy assistance when needed. that customers can receive
- Offering support services tailored to assistance whenever needed.
the specific needs of each partner, - Training and Guidance:
such as technical support, training, Cleanchem organizes regular
or consulting. training sessions for customers
on product usage, procedures,
and safety when working with
chemicals.

 Propose:
Based on the detailed comparison criteria, Vu Hoang Chemical and Environmental
Technology Co., Ltd. has some outstanding advantages such as high product purity,
fewer complaints, and better customer service. This can help your hotel maintain
stable service quality and respond quickly to requests.
CLEANCHEM VIETNAM JSC is also a good choice with the ability to provide
a variety of products and professional technical support services. However, if
you prioritize product quality and customer service, Vu Hoang may be a more
suitable choice.

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III. Chemical Usage Proposal for Optimal Hotel Operations
A suggestion on the amount of usage for 1 kind of cleaning chemical for a 200-
room hotel at average occupancy percentage of 60% for a month basing on group
experiments on the chemical consumption.
- Suggested amount of floor cleaning chemicals from supplier CLEANCHEM
VIETNAM
 Multi-purpose floor cleaning and maintenance chemicals – All Clean Pro S
o Packaging: 1 plastic barrel with 18,75 liters of chemicals
o Dosage: 700m² per 1 liter of chemical (1000ml)
 1m² requires: 1000/700 = 1.43 ml of chemical
 Example for a 200-room hotel with an average occupancy rate of 60% in October
- Area of each room type and amount of chemicals needed for each room type:
 Standard Room: 80 rooms, each room area 50m²
2
o 50m requires: 50×1.43 = 71.5 ml ECO CLEAN S chemical
 Deluxe Room: 70 rooms, each room area 100m²
o 100m² requires: 100×1.43 = 143 ml ECO CLEAN S chemical
 Superior Room: 40 rooms, each room area 150m²
o 150m² requires: 150×1.43 = 214.5 ml ECO CLEAN S chemical
 Suite Room: 10 rooms, each room area 250m²
o 250m² requires: 250×1.43 = 357.5 ml ECO CLEAN S chemical
- Room occupancy averaged 60% in October
 In October, the hotel had 120 rooms/200 rooms in use
o Suppose 120 rooms are used including:
 50 Standard rooms
 60 Deluxe rooms
 7 Superior rooms
 3 Suite rooms
- The amount of chemicals needed for those rooms is:
 Standard Room: 50×71.5 = 3575 ml
 Deluxe Room: 60×143 = 8580 ml
 Superior Room: 7×214.5 = 1501.5 ml
 Suite Room: 3×357.5 = 1072.5 ml
- The total amount of chemicals needed for 120 rooms is:
3575 + 8580 + 1501.5 + 1072.5 = 14729 ml = 14,729 liters
- The total amount of chemicals needed to use for 200 rooms if in peak
season with maximum room capacity is:
(80×71.5) + (70×143) + (40×214.5) + (10×357.5) = 27885 ml = 27,885 liters
 Thus, a hotel with 200 rooms with an average occupancy rate of 60% in October
will use up 14,729 liters of multi-purpose floor cleaning chemical - ECO
CLEAN S. During the peak season, 200 rooms are used and will require 27,885
liters of chemicals.

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 Conclusion
After a detailed analysis of chemical supplies in hotel management,
evaluation and recommendation of chemical suppliers, and a proposal for
the optimal chemical usage for a 200-room hotel with an average
occupancy rate of 60%, we have reached the following conclusions:
1. Overview of Chemical Supplies in Hotel Management:
Chemicals play a crucial role in maintaining a clean and safe environment
for hotels. Using the right type and amount of chemicals not only helps
save costs but also ensures the health and safety of guests and staff.
2. Evaluation and Recommendation of Chemical Suppliers:
Through the analysis and comparison between two suppliers, Vũ Hoàng
Chemical Technology and Environment Co., Ltd. and CLEANCHEM
VIETNAM JSC., we found that each supplier has its own strengths and
weaknesses.
 Vũ Hoàng stands out with high-quality products, environmentally
safe, and large supply capabilities. However, the costs may be higher.
 CLEANCHEM VIETNAM offers competitive pricing and flexible
customer service but may face difficulties in large-scale supply.
 Depending on the specific needs of the hotel, both suppliers are
potential options.
3. Chemical Usage Proposal for Optimal Hotel Operations:
The proposed amount of chemical usage based on an average occupancy
rate of 60% for a month for a 200-room hotel has been calculated in detail.
With the ECO CLEAN S product from CLEANCHEM VIETNAM, the
necessary amount of chemical for 120 rooms used in a month is 14.729
liters, and during peak season for 200 rooms, it is 27.885 liters.

In summary, selecting the right supplier and using chemicals correctly will
help hotels maintain a clean, safe environment and save costs. Thorough a
nalysis and evaluation of suppliers, along with the optimal chemical usage
proposal, will contribute to the success of hotel operations.

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 APPENDIX
Duty roster for the project housekeeping management

Name
Task Deadline
(Role)

Responsible for project management, assigning tasks to

Nguyễn Thị
members. Researching the definition and classification of
Thảo 29/9 -
chemicals, drafting the Word document, and handling Part 1:
(Group 11/10
Product Quality - Floor Cleaner in the comparison table of
leader)
two chemical suppliers.

Responsible for researching the uses and benefits of using

Nguyễn Thị
chemicals, researching additional safety regulations for using 29/9 -
Thùy Trang
chemicals in hotels, and handling Part 2: Product Variety in 11/10
(Member)
the comparison table of two chemical suppliers.

Responsible for selecting two popular and reputable chemical

Lê Hiểu suppliers in the market, establishing comparison criteria, and
29/9 -
Yến handling Part 8: Transportation and Storage, and Part 9:
11/10
(Member) Long-term Partnership in the comparison table of two
chemical suppliers.

Nguyễn Thị Handling Part 5: Customer Service, and Part 6: Reputation

Quỳnh and Experience in the comparison table of two chemical 29/9 -
Trang suppliers, proposing a choice with an explanation, and 11/10
(Member) preparing the presentation.

Responsible for proposing a specific chemical for 200 hotel

Trần Thu rooms (e.g., multi-purpose floor cleaner), collecting data on
29/9 -
Trang chemical consumption, calculating the required amount of
11/10
(Member) chemicals, and handling Part 7: Payment Conditions in the
comparison table of two chemical suppliers.

Supporting Trần Thu Trang in proposing chemicals,

Nguyễn Thị collecting data, calculating the required amount of chemicals,
29/9 -
Ngọc Ly preparing the PowerPoint presentation, and handling Part 3:
11/10
(Member) Pricing, and Part 4: Supply Capability in the comparison table
of two chemical suppliers.

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 REFERENCE
1. Reid, G. (2023) Comprehensive list of Hotel Cleaning Chemicals: A
guide for housekeeping managers, Unilever Professional India. Available
at:
https://unilever-professional.com/blogs/upro-knowledge-hub/comprehensi
ve-list-of-hotel-cleaning-chemicals-a-guide-for-housekeeping-managers.
2. What is a chemical ? (2020) NRC Web. Available at:
https://www.nrc.gov/reading-rm/basic-ref/students/science-101/what-is-a-
chemical.html.
3. Helmenstine, A. (2023) What is a chemical? definition and examples,
Science Notes and Projects. Available at: https://sciencenotes.org/what-is-
a-chemical-definition-and-examples/.
4. Quy định an Toàn Hóa Chất. Available at: https://centralhse.vn/quy-dinh-
an-toan-hoa-chat.
5. Công Ty Hóa Chất VŨ Hoàng - Sản Xuất và Phân Phối Hóa Chất (2024)
Công ty TNHH Công nghệ Hóa chất và Môi trường Vũ Hoàng. Available
at: https://vuhoangco.com.vn/.
6. Hóa chất Cleamchem. Available at: https://cleanchem.vn/.

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