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Fbs Scriptt

The document is a telephone reservation script for Astean Hotel and Restaurant, featuring a conversation between Mr. Bandola and a guest named Myklin Olega. The guest makes a reservation for two people on February 14 at 6 PM, opting for cash payment and providing contact information. The script concludes with Mr. Bandola confirming the details and thanking the guest for their reservation.

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Luigi Bandola
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22 views1 page

Fbs Scriptt

The document is a telephone reservation script for Astean Hotel and Restaurant, featuring a conversation between Mr. Bandola and a guest named Myklin Olega. The guest makes a reservation for two people on February 14 at 6 PM, opting for cash payment and providing contact information. The script concludes with Mr. Bandola confirming the details and thanking the guest for their reservation.

Uploaded by

Luigi Bandola
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Name: Bandola, Anthony Luigi Section: BTVTED FSM – 1A

TAKING TELEPHONE TABLE RESERVATION SCRIPT

*ring*

A: Good Morning Ma’am/Sir, Welcome to Astean Hotel and Restaurant, this is Mr. Bandola speaking,
How may I help you?

G: Hi! I would like to make a reservation.

A: Certainly maam/sir. And what date is your reservation?

G: That would be on February 14

A: May I know the time of your arrival maam/sir?

G: Sure, I will arrive at 6pm

A: And for how many person/s is the reservation maam/sir?

G: That would be 2 of us coming

A: Alright maam/sir, I’ll have a table reserved for you. May I have your name please maam/sir?

G: Sure! I’m Myklin Olega

A: Thank you Ms. Olega. Do you have any special request ma’am?

G: Nothing, thanks for asking.

A: Alright ma’am, may I have your contact number and email address?

G: Sure, my contact no. is 0936-912-6394 and my email address is ________________

A: How would you like to settle your bill on February 14 maam? Are you going to use check, card or
cash?

G: Cash payment please

A: Alright ma'am, let me verify if I got all the information correctly ma'am. You have reserved a table for
2 persons this coming February 14 at 6pm in the evening. This reservation is under the name of Myklin
Olega. Your contact number is 0936-912-6394 and your email address is ______________. Did i get all
your information correct maam?

G: Yes, thank you

A: It’s my pleasure ma’am, thank you for choosing Astean Hotel and Restaurant, have a good day!

G: thanks Mr. Bandola. Bye!

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