REV 02.14.
2024 SCRIPT 2
HANDLING TABLE RESERVATION
F/A: Thank you for calling ACC Café and Restaurant, Receptionist: Thank you, Ma’am. Our specialized
good morning! This is Karen speaking, how may I help services are: American Service, Russian Service, and
you? French Service. Which type of service do you prefer,
Ma’am?
Guest: Yes, I would like to place a table reservation.
Guest: American Service, please.
F/A: May I have your complete name, Ma’am?
Receptionist: How about your table preference,
Ma’am? Is it non – smoking area or smoking area?
Guest: My name is Aileen Timor.
Guest: Non – smoking area.
Receptionist: Thank you, Ma’am. May I know for how
many persons is your reservation?
Receptionist: Do you have any special instructions
for this reservation, Ma’am?
Guest: For 2 pax only.
Guest: None.
Receptionist: On what date and time is this
reservation, Ma’am?
Receptionist: Thank you, Ma’am. To repeat the
details of your reservation. You placed a reservation
Guest: That will be on February 23 at 11 o’clock in the for two, under the name of Jocelyn dela Cruz, on
morning. February 23 at 11 o’clock in the morning. You selected
American type of service and you prefer non-smoking
area. Your address is Andagao, Kalibo, Aklan, and your
Receptionist: Thank you, Ma’am. Kindly, hold your contact number is 09773456789. Lastly, you have no
line as I check the availability of your preferred date. additional or special instructions for this reservation.
Did I get all the details correct, Ma’am?
Thank you for waiting, Ma’am Aileen. Your
preferred date and time is available.
Guest: Yes.
Receptionist: May I have your contact number and
your address, Ma’am? Receptionist: Is there anything else, Ma’am?
Guest: My address is Andagao, Kalibo, Aklan and my Guest: No more.
number is 09773456789.
Receptionist: Thank you for choosing ACC Café and
Restaurant, Ma’am Aileen. We are looking forward to
Receptionist: May I get the complete name of who see you on your reservation date. Have a nice day.
will use this reservation, Ma’am?
Guest: The reservation is for Jocelyn dela Cruz.
pg. 1
