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Associate Telecalling Job Description

The job description outlines the role of Hameetha Safrin as an Associate-Telecalling in the Marketing function, based in Chennai. Key responsibilities include making outbound calls to assess customer satisfaction, handling inbound queries, and managing reports on customer feedback. The position requires effective communication to resolve customer grievances and may involve additional responsibilities as assigned.

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ushamu
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33 views2 pages

Associate Telecalling Job Description

The job description outlines the role of Hameetha Safrin as an Associate-Telecalling in the Marketing function, based in Chennai. Key responsibilities include making outbound calls to assess customer satisfaction, handling inbound queries, and managing reports on customer feedback. The position requires effective communication to resolve customer grievances and may involve additional responsibilities as assigned.

Uploaded by

ushamu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Job Description

1. ORGANIZATIONAL CONTEXT

Name : Hameetha Safrin Empl ID : 20177


Designation : Associate-Telecalling Function : Marketing
Grade : Associate Level : 1-B
1Location: Chennai Payroll Co : RO Tamil Nadu
Reports to: Deputy Head Team Size:

2. JOB SUMMARY
To liaise between the customer and the company and provide customer support. To ensure that the
customer grievances are handled satisfactorily.
3. KEY RESULT AREAS
 Outbound calls
 MIS
 Inbound Calls

4. KEY RESPONSIBILITIES
Key Performance Indicators
Outbound calls
 To make calls to customers and check satisfaction level based on a standard set of questions.
 To inform them, about ongoing offers, schemes
 To obtain possible leads from customers
MIS
 To enter all call details in the software
 To prepare reports on leads received from the customers.
 To prepare reports on both positive and negative feedback, complaints, suggestions.
Inbound Calls
 To handle calls on customer queries, complaints and suggestions
 To interact and answer their queries.
 To identify and escalate priority cases.

Any other additional responsibility could be assigned to the role holder from time to time as a
standalone project or regular work. The same would be suitably represented in the Primary
responsibilities and agreed between the incumbent, reporting officer and HR.

Prepared By : Approved By:


Roshni Menon Vijeesh R Nair
Manager- HR, Corporate. Deputy Head- HR, Corporate

1
Handed Over Date : April 2019
***

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