1.
Test Day Guidelines
1.1 Proctor Instructions
Log-in and Technical Setup: Ensure you are logged in to the proctoring system at
8:30 A.M. Use a system and browser recommended for proctoring.
Ensure all necessary tools for monitoring are functioning correctly (e.g. Webcam,
Microphone etc).
https://proctoredu.com/check
Connection and Disconnection: If disconnected from the assessment platform for
more than 2 minutes any time during the day on the test day due to power,
internet, or other failures, contact your Proctor group leader immediately via
phone call.
1.2 Test Details
Duration of the Test:
Test Type 1: 155 minutes (Approximately 70% of all students)
Test Type 2: 90 minutes (approximately 30% of all students)
Total Number of Students:
Approximately 1,400–1,500 students
Break Section: The students are allowed a 5-minute break during the test after
the first section of the test in Test Type 1.
1.3 Candidate Check-list (Needs to be updated on EXCEL
Shared by selecting Yes/No)
For all the candidates, as they join the test check the following:
Profile photo of the candidate matches with the ID card picture
ID Card for name match
360-degree view of their surroundings, desk and room
Has the screen been shared by the candidate?
Has the video been shared by the candidate?
Is the microphone of the candidate muted?
Details for each of the above steps are mentioned below.
Match the candidate's Profile photo with the uploaded
photo from Drive Link provided
To see the candidates Profile photo, click on the HSAThrive Text
A pop-up Session Card will appear with options Photos & Overview. Check if
the person captured in the Photo is the same as the person in the picture
shared on the Drive. If not then mark as ‘NO’ on the shared sheet.
PHOTO ID CARD
To search the Drive, copy the Candidate ID from the proctor software and then search it
on the Drive shared
Check if the name mentioned in the D Card is same as the
test taking candidates name
On the same pop-up, Ensure the shared ID card has the same name as the
Candidates ID. If the name is some other language or ID is not shared or the
name doesn’t match, Flag ‘NO’ on Excel.
Examples of ID card match:
S. No. Name of Name on ID Card Action on Excel
candidate on Sheet
supervision
screen
1. Candidate name – ID card name – Yes
Dipti Lal Dipti U Lal
2. Candidate name – ID card name – Lal Yes
Dipti Lal Dipti
3. Candidate name – ID card name – No
Dipti U Lal Dipti
4. Candidate name – ID card name – Yes
Dipti U Lal Dipti U L
Check the Overview video of the candidate and see if it is
covering all the angles
The overview or 360 degrees video can be seen by clicking the Overview section of the
Pop-up. Play the video and check if –
the candidate does not have a phone / any other electronic device on the desk
the candidate should not have a calculator on their desk / around them.
The test environment is suitable for test taking (???)
If it is not recorded properly such that you are able to verify with certainty and
suspicious activity is observed during the test, ask the candidate to show the
360-degree using the pre-programmed prompts. This should be updated Yes /
No in the Excel shared after you have been able to verify.
Screen or Video not shared by the candidate
If the screen is not shared by the candidate, Top left corner of supervision
screen will be blank
If it is being shared then it will appear on the top left of the supervision screen
The top left screen can be clicked to enlarge the shared screen video
If the screen is shared by the candidate but the video is not shared by the
candidate
Pre-programmed prompts should be sent if the candidates Video or screen is
not shared and multiple violations must be shared with the proctor leaders
Headphones warning
If the candidate is using headphones or small TWS (Truly wireless earphones)
warning needs to be sent. Ears of the candidate must be checked during the
test for small earphones if suspicious activity is observed like student dictating
the questions.
Continuously monitor the credibility score of the candidate
If the credibility score of the candidate drops below 80, warning needs to be
sent using the pre-programmed prompts. 1 warning should have been sent
before the credibility score has dropped for the reason for the drop
The actual warning message for the drop should be sent before the credibility
score message has been sent
Background voice or No voice coming
If there are background voice coming from the candidates feed, or No voice is
coming (no mic detected)
Prompts are to be sent to the candidate
Pre- programmed prompts
The proctor needs to use these prompts for the violations. After clicking on
any of them, the full message will be displayed.
adjustCameraWarning
usingDeviceWarning
additionalPersonWarning
removeHeadphonesWarning
backgroundNoiseOrVoice
screenShareNotVisible
screenShare_Safari
screenShare_Mozilla
screenShare_Edge
screenShare_Chrome
Focus changed to a different window
Full-screen mode is disabled
Credibility_dropping
IDcardcheck_routing
IDverified
photo_verified
7. Continuous Monitoring
7.1 Camera Visibility
Proctors must continuously monitor the candidate's video feed for any abnormal
activities, such as glances away from the screen, off-camera hand movements, or
unauthorized devices or people. In case of violations, warning messages must be
sent immediately through the test platform using pre-defined prompts outlined in
the "Warning Messages" section. All incidents must be documented to ensure
compliance and prevent further issues.
Camera Visibility: If the face of the student is not clearly visible during the test,
issue a warning message using the test platform.
7.2 Check Surroundings:
Confirm that no other people are present in the candidate's environment.
Ensure there are no unauthorized devices or materials in the candidate’s
surroundings.
7.3 Mobile Phone Detection
The AI system cannot detect mobile phone usage. Proctors must manually monitor
candidates via the live video feed to identify any suspicious behaviour, such as
repeated downward glances, hand movements off-frame, or hidden objects.
If mobile phone use is suspected, Send the pre-programmed warning prompt to
the candidate immediately. Ask the candidate to adjust their camera to confirm
that no mobile phone is being used. Refer to the videos shared
8. Proctor Actions for Violations
8.1 Reporting and Documentation
If any issues are identified during candidate verification or surrounding checks
(e.g., mismatched photos, unauthorized devices, or additional people):
Request the candidate to adjust their camera to confirm.
Document the incident with timestamps or screenshots.
In 15 mins, If the 3 warnings in 5 mins interval are ignored by the candidates,
Report violations immediately to the group leader.
8.2 Failure to Act:
All sessions are recorded and reviewed by the Central team.
If a candidate is found to be cheating and the proctor fails to address or confirm
the violation, the issue will be escalated to the proctoring agency with recorded
proofs.
Penalty measures will be applied to the proctor responsible for the lapse.
8.3 Student cheating techniques to pay attention to
Student reading the questions loudly (Dictating the questions to ChatGPT on
other device (like Phones) and getting the answers
Print screen popping up (taking screenshot of the questions and sharing it in
WhatsApp group for answers)
Wearing small hidden TWS (Truly wireless Earphones) and getting the
answers
Presence of other people in the room, helping the applicant take
images/answering them.
Another person might take the online test while impersonating the student.
The proctor must ensure instances like these are promptly dealt with in the form
of warnings being sent, escalate to proctor leaders where needed and indicate the
need to terminate test.
Instructions for Proctors
Table of Contents
1. Software Information
1.1 System Assignment
1.2 Technical Requirements
1.3 Login to the System
1.4 Supervision Interface
2. Proctor Chat and Warning Process
2.1 Sending Warnings
2.2 Faces Tab – Biometric Verification
2.3 Events and Recorded Metrics
3. Session Assessment
3.1 Timeline Overview
3.2 Session Protocol and Evaluation
4. Evaluation Criteria for Results
5. Test Day Guidelines
5.1 Proctor Instructions
5.2 Test Details
6. Identity Verification
7. Continuous Monitoring
7.1 Camera Visibility
7.2 Surroundings Check
7.3 Mobile Phone Detection
8. Proctor Actions for Violations
8.1 Reporting and Documentation
8.2 Failure to Act
8.3 New Anti-Cheating Measures & conclusions
1. SOFTWARE INFORMATION
1.1 System assignment
The proctoring system is designed to help you verify the identity of the participant
and monitor in real time to identify possible violations.
1.2 Technical requirements
Technical requirements of the proctoring system are given in Table 1.
Table 1. Technical requirements
Parameter Minimum requirements
Web browser Chrome 72, Opera 59, Firefox 66, Edge 79, Safari
12.0.x
Operating System Windows 7, macOS 10.12 "Sierra", Linux
Webcam for 640x480, 15 fps
communication
Headset for any
communication
Web/ Internet 2 Mbps
Before the test date, you must check the compatibility of the computer with the
proctoring system on the page https://proctoredu.com/check.
Additionally, you can check the webcam, microphone and network here:
Webcam test
Microphone test
WebRTC Test
www.speedtest.net
1.3 Login to the system
Login IDs and Passwords: Proctors will be provided with login credentials (ID and
password) to access the proctor interface on the platform. These credentials will
be shared in WhatsApp group at least 24 hours before the test.
Login page: - https://ei-thrive.proctoring.app/
Enter your credentials shared in the proctor group.
Once logged in, the monitoring interface is displayed.
1.4 Supervision interface
After logging in using the credentials provided, this page will come. The left side of the
monitoring interface displays a list of students assigned to the proctor.
Student to proctor ratio will be 20:1 at max
Multiple candidiates can be selected using Ctrl + clicking on the students tab
Active students taking the test will be highlighted with Pink play icon
If the candidate has finished the exam, Blue colour pause icon will be there
2. Proctor Chat and Warning Process
Proctors can communicate with students via the chat feature during an active
session.
2.1 Sending Warnings
Use pre-programmed prompts to send warnings. Ensure you select only one
candidate when sending text interventions.
2.2 Faces Tab
Displays participant photos verified by the biometric system:
Green: Matches the participant’s profile.
Yellow: Matches the profile but similar photos were found.
Red: Does not match the participant’s profile.
2.3 Events and Recorded Metrics
Table. The list of recorded events and error codes
In each observed session, events that are recorded at the last minute (they are
updated every minute) are displayed using special icons on top of the student’s
video. A list of all recorded events with symbols is given in Table.
Code Pictogram Description
b1 Browser is not supported
b2 Focus is switched to a third-party application or browser tab
c1 The webcam is disabled or inaccessible
c2 No face in front of the camera or does not look at the
camera, the system cannot find the face in the frame
c3 Several people in front of the camera, the system detected
more than one person in the frame
c4 Unidentified person in front of the camera, the person
changed during the session
m1 Microphone off or low volume
m2 Talk or noise in the background
n1 No network connection
s1 No screen video
s2 Screen area is not fully displayed or an optional monitor is
connected
7. Points on which the credibility score is calculated
The system automatically assigns an assessment of the level of credibility in the
examination results, which depends on the factors described below. For the
correct operation of the algorithms, the student must ensure that the following
conditions are met:
the webcam must be installed strictly in front of the face, and it is not
allowed to install the camera from the side;
the head must be fully framed, and no partial or complete exit from the
camera's field of view is permitted;
the face should be in the center of the webcam's field of view and occupy at
least 10% of the space captured by the camera during the entire session;
the face should be evenly lit, the light source should not be directed at the
camera or only one half of the face;
hair, clothing, hands or anything else should not cover the face area;
it is not permitted to wear sunglasses, glasses with transparent lenses may
only be used;
there shouldn't be any other people in the room;
it is prohibited to leave the workplace during the examination;
there shouldn't be voices or noise in the background, it is most preferably if
the exam is held in silence;
do not use sound, visual or any other clues;
