Muhammad Ashraf

Address: 704-C, 3rd floor, Block 2, Tariq Road. P.E.C.H.S, Karachi. Mobile phone No 0300-2060052 Email address: ashraf.abduljalil@gmail.com

Profile:
Dynamic, young, self motivated, team player, 13 years rich IT Support services experience with 16 yrs education. At present, working as Manager IT in a textile Industry.

Education:
BS DAE
(I.T) 4yrs (Electronics)

Short courses
Specialized Diploma in computer Networking Data-Net Solution. Short Networking course Network Specialist. Specialized Advanced course Computer Troubleshooting & maintenance. (Covered A+ Certification.)

Technical Competencies:
Software
Windows Server2003/2008, Windows7, Windows Xp Professional, Windows 2000 Professional, Windows9x, ISA Server 2000/2004/2006, Exchange Server2003 Enterprise Edition,

Hardware
Cabling Branded and unbranded systems I.e. Compaq/HP Desktop (EN Series, EVO) , HP Proliant370GS Xeon, HP printers IBM (Think Center, Net Vista, Lenovo), AST, Dell, AT &T (486 machine)

Network Active Directory, Group Policy, TCS/IP, DNS, DHCP, Network printing, DSL IT Helpdesk Operation

Employment History
Organization Position hold: Responsibilities:
Maintain, Administrate and monitor all servers and Network activities.

Apollo Textile Mills (Pvt) Limited. Manager IT (June2011 to Date)

IT Helpdesk operations and activities.

Recommendations & suggestions for procurement of new equipments. Contract negotiations and management.

Maintain IT Inventory.

Organization Position hold: Responsibilities:

Iqra University Senior Network Administrator (Dec05, 2007 to June2011)

Suggestion/recommendation for procurement. Supervision of support team. Responsible to administrate, maintain and monitor all servers and Network activities. Recommendations & suggestions for procurement of new equipments. Day to day functional administration of account management, including, creating, deleting of accounts as per requirement/policy. Maintain and monitor Domain controllers, Exchange Server, ISA Server, File Server. Develop and implement policies on ISA server. Maintain Antivirus software, Security patches and updates. Training and assisting staff in using Hardware and software efficiently as well as train the I.T support staff. Maintain two thousand and five hundred (2500) users accounts. Maintain Network and all related resources. Develop policies and SOP for users and support staff.

Organization Position held: Responsibilities:

TCS Private Limited

Helpdesk Support Engineer. (May2005 to Nov2007)

Assist to Head of IT Monitor and support operation dept. Monitored and Support Country wide Network.

Organization Position held: Responsibilities:

TCS Private Limited

Support Engineer. (Nov2003 to Apr2005)

Support to 54 different locations in Karachi.

Provide in house support (Head office) Prepare new systems according to the user requirements. Resolve the issues of Internet, Intranet, email, Oracle etc at client end.
Update the record of incoming and out going equipments. Printers support.

Organization Position held: Responsibilities:

TCS Private Limited

Officer Hardware Services. (Nov2001 to Oct2003)

Support to Head office, 18 Projects, 40 Express Centers and branch office. Monitored and support IT operation in operation dept.

Maintain incoming and outgoing equipments record. Support countrywide Network consist 1300 computers. Maintain Inventory.

Organization Position held: Responsibilities:

Easttech Computer
Assistant Manager Customer Support Division. (Sep1999 to Oct 2001)

Helpdesk management. Corresponding with customers regarding IT related issues. Lead the team of 18 support Engineers. Assign the calls to engineers. Duty roster management. Supervision and Team building. Develop productivity, efficiency and motivation through training and instructions. Develop client relationship. Develop and maintain policies and SOP for support dept.

Easttech Computer: Position held: Responsibilities:

Provide Technical support to the customers. Installation, configuration and troubleshooting of Hardware, software, Desktop, Servers and Networking. Printers Support. System Support Engineer. (Aug1998 to Aug1999)

Personal Information:
Fathers Name: Birth Date: Gender: Religious: Nationality Marital status
Abdul Jalil (Late) Aug24, 1973 Male Islam Pakistani

married