SYAZ GLOBAL SDN BHD Class : Policies & Procedures

For the Attention of : Source : Number : SVC-101

MALAYSIA Page

Subject: Issued : 1 September 2002

ALL DEPARTMENT HEADS
Approved : S B Toh
Keywords : Reference :

Table of Contents Page No.

IA. SECTION I-A

DEFINITIONS 4

1. PURPOSE 5

2. SUMMARY OF PROCEDURE 5

3. 3.1 SECTION I-B

Process Control : Routine Maintenance 5, 10
3.2 SECTION I-C
Process Control : Call Back Maintenance 5
3.3 SECTION I-D
Process Control : Special Maintenance 6

4. RESPONSIBILITY 6

4.1 Manager, Maintenance Department 6

4.2 Service Engineer, Operation Section, Maintenance 6
Department
4.3 Service Sales -Engineer, Maintenance Department 7
4.4 Supervisor, Operation Section, Maintenance 7
Department

5. SKILL REQUIRMENTS 7

5.1 Manager, Maintenance Department

5.2 Service Engineer, Operation Section Maintenance 7
Department
5.3 Service Sales Engineer, Maintenance Department 8
5.4 Supervisor, Operation Section, Maintenance 8
5.5 Technician, Maintenance Department 8

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-A
Process Control : No : SVC-101
Routine Maintenance
Issued : 1 September 2002 Page

Table of Contents Page No.

6. EQUIPMENT 8

7. ENVIRONMENT 8

8. TARGET 9

9. SEQUENCE 9

10. SUB-PROCEDURE-TASK INSTRUCTIONS 10~21

11. FORMS 22

IIA SECTION II-A

Contract Review-Maintenance of Lifts and Escalator 23

DEFINITIONS

1. PURPOSE 23

2. SUMMARY OF PROCEDURE

3. 3.1 SECTION II B 24
Contract Review: Periodic review of Maintenance
Agreement
3.2 SECTION II C 24
Contract Review: Quotation Sales

4. RESPONSIBILITY 25

5. SKILL REQUIREMENTS 25, 26

6. EQUIPMENT 26

7. ENVIRONMENT 26

8. TARGET 26

9. SEQUENCE 26

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-A
Process Control : No : SVC-101
Routine Maintenance
Issued : 1 September 2002 Page

Table of Contents Page No.

10. SUB-PROCEDURE-TASK INSTRUCTIONS 32~33

11. FORMS 33

IIB SECTION II-B 27~33

Contract Review-Periodic Review of Maintenance
Agreement

IIC SECTION II-C

Contract Review-Quotation Sales 31~33

Prepared By : SERVICE DIVISION Supersedes :

 Elevator (M) Sdn. Bhd. (Co. No. 414986-V) Class : Policies & Procedures

For the Attention of : Source : Number : SVC-101

MALAYSIA Page 4 of 22 pages

Subject: SECTION I-A

Issued : 1 September 2002
ALL DEPARTMENT HEADS Process Control :
Routine Maintenance
Approved : S B Toh
Keywords : Reference :

DEFINITIONS

SE (M) - SIGMA ELEVATOR (M) SDN BHD

SE - Service Engineer

SSE - Service Sales Engineer

ESC - Escalator

SS - Service Supervisor

INT - Installation Department

M - Department Manager

MDEPT - Maintenance Department

TEC - Technician

MSC - Maintenance Service Centre

PO - Purchase Order

TA - Technical Advisor

BCBR - Breakdown Callback Record

MRR - Maintenance Repair/Replacement Report

MSR - Maintenance Service/Report

PUR-ADM - Purchasing-Administration Department

PR - Purchase Requisition

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-A
Process Control : No : SVC-101
Routine Maintenance
Issued : 1 September 2002 Page 5 of 22 pages

1 PURPOSE
The purpose of this Process Control: Maintenance procedure is to ensure
that all routine, emergency (call backs) and special services maintenance
are conducted as per client's requirements and in conformance with
Government regulations.

2 SCOPE

This procedure applies to the repair, servicing and maintenance of all lifts
and escalators for which agreement or quotations have been signed and
accepted by SE (M).

3 SUMMARY OF PROCEDURE

This procedure comprises of three sub-procedures:

SECTION I-B- Process Control: Routine Maintenance

SECTION I-C- Process Control: Call Back Maintenance
SECTION I-D- Process Control: Special Maintenance

3.1 SECTION I-B

Process Control : Routine Maintenance can be
summarized in terms of the following :

3.1.1 Taking over of newly installed and existing lifts and

escalators under the maintenance from former Agent

3.1.2 Scheduling routine servicing works

3.1.3 Monitoring and reviewing daily maintenance activities.

3.1.4 Updating and maintaining routine servicing report

3.2 SECTION I-C

Process Control : Call Back Maintenance can be
summarized in terms of the following:

3.2.1 Logging of emergency calls

3.2.2 Communicating request to standby staff

3.2.3 Carrying out emergency service

3.2.4 Inspecting completed works

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-A No : SVC-101
Process Control :
Routine Maintenance
Issued : 1 September 2002 Page 6 of 22 pages

3.3 SECTION I-D

Process Control : Special Maintenance can be briefly summarized
in terms of the following:

3.3.1 Reviewing and organizing special services repair requirements.

3.3.2 Arranging internal work teams or subcontractor services, if

necessary.

3.3.3 Inspecting completed works.

4 RESPONSIBILITY

4.1 Manager, Maintenance Department

M-MDEPT is responsible for the overall management of the Service

Department with the objective to increase the Company's sales
turnover and profitability and to provide first class after-sales support
to the customers. Duties will include liaising with the relevant
authorities, maintenance businesses through direct customers'
contact and conducting technical training programmers.

4.2 Service Engineer, Operation Section, Maintenance

Department

4.2.1 Handle daily administrative and technical operation in the

M-DEPT

4.2.2 Arrange taking over of new lifts/escalators from

INT/Maintenance units from former Agent

4.2.3 Follow up on problems.

4.2.4 Coordinate with other engineer and supervisor on problem

solving.

4.2.5 Effective implementation of the Company's maintenance

service programmed

4.2.6 Coordinate with factory for quality improvement and technical

information.

4.2.7 Analyze breakdown and assist troubleshooting

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-A No : SVC-101
Process Control :
Routine Maintenance
Issued : 1 September 2002 Page 7 o f 22 pages

4 RESPONSIBILITY (Cont'd)

4.3 Service Sales -Engineer, Maintenance Department

4.3.1 Preparing Maintenance Agreements/Repair/Parts

Replacement quotations.

4.3.2 Ensuring that proposals to clients are duly approved.

4.3.3 Notifying responsible Service Engineers to follow-up on

approved agreements/quotations

4.3.4 Follow up customer services

4.4 Supervisor, Operation Section, Maintenance Department

4.4.1 To plan, organize, control and monitor routine and special

Servicing requirements.

4.4.2 To coordinate with TEC to ensure that maintenance and

Servicing works are carried out as scheduled.

4.4.3 Update routine services schedule.

4.4.4 Perform personnel and administrative management

4.4.5 Ensure that all routine, emergency services and special

Repairs assigned to TEC/Sub-contractor are carried out.

5 SKILL REQUIRMENTS

5.1 Manager, Maintenance Department

5.1.1 Familiarity with company procedure for routine, emergency and special
services repairs works.

5.2 Service Engineer, Operation Section Maintenance Department

5.2.1 Familiarity with company procedure for routine, emergency and special
services repairs works.

5.2.2 Familiarity with lift and escalator operations.

Ability to plan, organizes, solve technical problems, troubleshooting, coordinate and

control lift and escalator maintenance operation.
Prepared By : SERVICE DIVISION Supersedes :
 Subject : SECTION I-A No : SVC-101
Process Control :
Routine Maintenance
Issued : 1 September 2002 Page 8 of 22 pages

5 SKILL REQUIRMENTS (Cont'd)

5.3 Service Sales Engineer, Maintenance Department

5.3.1 Familiarity with company procedures for routine, emergency and

special services repair works

5.3.2 Familiarity with pricing levels and work requirements

5.3.3 Ability to coordinate with engineers to meet client's work

requirement

5.4 Supervisor, Operation Section, Maintenance

5.4.1 Familiarity with Company Procedure for routine, emergency and

special services repairs works.

5.4.2 Experience in monitoring work load distribution and completion

5.4.3 Familiarity with lift and escalator operations

5.4.4 Ability to plan, organizes, solve technical problems, troubleshooting,

coordinate and control lift and escalator maintenance operation.

5.5 Technician, Maintenance Department

5.5.1 Familiarity with company procedures for routine maintenance,

emergency and special services repair works.

5.5.2 Familiarity with lift and escalator operations.

5.5.3 Ability to solve technical problems and troubleshooting

5.5.4 Ensure company's maintenance service programmed is properly

executed.

6 EQUIPMENT

Standard maintenance equipment/tools

7 ENVIRONMENT

Standard office and site environment

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-A No : SVC-101
Process Control :
Routine Maintenance
Issued : 1 September 2002 Page 9 of 22 pages

8 TARGET

To provide 1st class after sales service to the customer.

9 SEQUENCE

The sequence and flow of tasks which describe the operation of the procedure
are presented in the flow chart on the following pages.

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-B No : SVC-101
Process Control :
Routine Maintenance
Issued : 1 September 2002

Start

1-01 1-02
1-08 Receive notification of Receive notification of
newly secured handover of new
Change in status
maintenance units lifts/escalators
of Maintenance
Agreement M/SSE M-MDEPT

SSE
1-07 1-03
Prepare rortine Arrange site check
maintenance time
table SE/SS

1-09 SS 1-04

Change in status of 1-10 Carry out site check

suspended Arrange actual work
lifts/escalators SE/SS
SS
SSE 1-06
1-05
Advise M-INT to
1-11
Defects
follow-up

Work order SE-SS M-MDEPT

SE/SSE
No
Yes
1-13

Carry out maintenance

1-12

Outstanding works TEC

1-14

No Any problems?

TEC

C 1-15
Yes

OK Inform SS and
resolve

TEC

No

A
B

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-B No : SVC-101
Process Control :
Routine Maintenance
Issued : 1 September 2002 Page 11 of 22 pages

10 SUB-PROCEDURE-TASK INSTRUCTIONS

A. 1-01 Receive notification of newly secured maintenance

lifts/escalators. M/SSE

1-02 Receive notification of handover of new

lifts/escalator M-DEPT

1-03 Arrange site check SE/SS

1-04 Carry out site check SE/SS

After receiving the handover notification including Handover-Letter and

Final Test Report from M-INT and newly secured maintenance
lifts/escalators, M-MAT notifies to arrange the relevant to conduct joint
site check of the sit conditions and arrange routine maintenance to
commence.

1-05 Defects SE/SS

1-06 Advise M-INT to follow-up M-MDEPT

If there are any defects, M-MDEPT notifies M-INT of the defects and
M-INT is responsible to follow-up on the necessary remedial action
using

1-07 Prepare routine maintenance time table SS

1-08 Change in status of Maintenance Agreements SSE

SE-SS will reviews the routine maintenance works based on new

lifts/escalators handed over, and or newly acquired maintenance units
from former Agent. Units will be assigned to specific route/area and SS
prepares the Routine Maintenance Schedule. (Sample)

1-09 Change in status of suspended lifts/escalators SSE

SE-SS will reviews the routine maintenance works based on new

lifts/escalators handed over, and or newly acquired maintenance units
from former Agent. Units will be assigned to specific route/area and
SS prepares the Routine Maintenance schedule. (Sample)

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-B No : SVC-101
Process Control :
Routine Maintenance
Issued : 1 September 2002 Page 12 of 22 pages

10 SUB-PROCEDURE-TASK INSTRUCTIONS (Cont'd)

1-10 Arrange actual work SS

1-11 Work Order SE/SSE

1-12 Outstanding works

Prior to TEC commencement of maintenance work accordance to the

planned Routine Maintenance Schedule the SS will check for any
outstanding work either form last service visit, SE work order or MSC and
then instruct TEC accordingly.

The TEC reports on the status of the completed outstanding works or the
works stated in the Work Order (Sample) on the next working day.

1-13 Carry Out Maintenance TEC

MEC carried out routine maintenance according to the Routine Services

Schedule (Sample). Where necessary, reference is made to
maintenance manual, electrical and as-built drawings. The as-built
drawing can be obtained from SE-SS when required.

1-14 Any problems TEC

1-15 Inform SS and resolve TEC

1-16 Suspend lift/escalator and notify MSC Operator SS

Should TEC face any difficulties (lacking in tools, spares or technical

expertise), TEC informs SS for assistance. If the problem is not solved on
the same day, SS will refer matter to the SE for further action. Permission
to shutdown/suspend lift/escalator is required.

1-17 Need assistance ? SS

1-18 Resolve SS

1-19 Inform SE for assistance SS

1-20 Resolved? SE

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-B No : SVC-101
Process Control :
Routine Maintenance
Issued : 1 September 2002

A B C

1-16

Suspend lift/escalator
and notify
MSC operator
SS

1-18
1-17
Resolve
N need
SS assistance?
o SS

1-19 Yes
Inform SE and
resolve

SS
1-21
1-20 Refer to TA and or
Factory for
Resolve?
No Technical Support
SE
SE

Yes
1-22

Complete and
Inspect work
SS/TEC

1-23 1-24 1-25

Fill in Periodic Obtain client's Obtain client's
Maintenance Schedule acknowledgement acknowledgement
TEC TEC TEC

1-26
Receive MSR and/or
MRR

SS End

1-27 Any outstanding

works? Yes
SS

No

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-B No : SVC-101
Process Control :
Routine Maintenance
Issued : 1 September 2002 Page 14 of 22 pages

10 SUB-PROCEDURE-TASK INSTRUCTIONS (Cont'd)

1-21 Inform TA and or Factory for Technical Support SE

SS considers whether assistance is required. If no, SS arranges the

problem to be resolved. If further assistance is required then SS
reports to SE to resolve the problem. However, should further
assistance is required, SE shall refer to the TA and or Factory for
Technical Support

1-22 Complete and inspect work SS/TEC

When the TEC finishes the routine maintenance work, he inspects the
completed items of work and fills in the relevant Periodic Maintenance
Schedule Chart. If there is any scheduled task which the TEC cannot
complete, he logs such outstanding task in the Work Order (Sample).

After resolving the problem and completion of the rectification work SS

or TEC inspects the completed rectification work and fills in the MRR.

1-23 Fill in Periodic Maintenance Schedule Chart TEC

1-24 Obtain client's acknowledgement on MSR TEC

1-25 Obtain client's acknowledgement on MRR TEC

After inspection of works, TEC or SS shall obtain client's

acknowledgement on the MSR and or MRR (Sample) for spare parts
replacement.

TEC shall ensure that client’s acknowledgement shall always be

accompanied with the client's Company chop. In situation whereby the
client's Company Chop is not available the name and I.C No. of the
client's acknowledging the MSR/MRR shall be inserted.

1-26 Receive MSR and/or MRR SS

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-B No : SVC-101
Process Control :
Routine Maintenance
Issued : 1 September 2002 Page 15 of 22 pages

10 SUB-PROCEDURE-TASK INSTRUCTIONS (Cont'd)

1-27 Any Outstanding works SS

SS after receiving MSR and/or MRR, checks and verifies if there is any
more routine maintenance task not completed. He identifies such
outstanding tasks and schedules them in the next routine maintenance
or special maintenance service where, appropriate. SS also follows-up
on unsigned MSR or MRR if there is any.

On a weekly basis SS/TEC submits a Summary on Routine

Maintenance Work and other activities to SE. This report shows the
entire activities carried out during that particular week.

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-C No : SVC-101
Process Control :
Call Back Maintenance
Issued : 1 September 2002

Start

2-01
2-03
2-19 Receive and log
emergency calls Job list
Arrange Actual
Work MSC Operator M-MDEPT

SS 2-02 2-04
Page TEC Night Standby
Table
2-18 MSC Operator SS/TEC

Work Order
2-05 2-06
SSE/SE Passenger Release
Trapped? Yes passenger
TEC
TEC

2-07 No

Check breakdown
condition
TEC

2-08 2-09
Repair Assistance
successful? N
o
SS
TEC
Yes 2-10 2-11
2-12
Inspect completed Resolve? Assistance
works N
SS o SE
SS/TEC

Yes
2-13 2-14
Obtain client's Obtain client's
acknowledgment acknowledgment
on on MRR

BCBR TEC

TEC
2-15
Report to
MSC
operator

TEC
Yes
2-17
2-16 Receive Any outstanding
No
BCRR and work? End
MRR
SS
SS

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-C No : SVC-101
Process Control :
Call Back Maintenance
Issued : 1 September 2002 Page 17 of 22 pages

10 SUB-PROCEDURE-TASK INSTRUCTIONS (Cont'd)

2-01 Receive and log emergency calls MSC Operator

2-02 Page TEC MSC Operator

2-03 Job List M-MDEPT

2-04 Night Standby Table SS

SE (M) has assigned a MSC operator at the main service station to

receive all emergency service calls. The MSC Operator logs down the
time of the call, confirms location of lift/escalator in the job list, logs
nature of breakdown and then pages for the respective TEC to attend
to the breakdown.

2-05 Passenger Trapped? TEC

2-06 Release Passenger TEC

Release Trapped passenger is given first priority among all works.

Immediately upon arrival at site, TEC checks if passengers are
trapped in the lift. If so, TEC releases the passenger immediately

2-07 Check breakdown condition and repair TEC

2-08 Repairs Successful ? TEC

2-09 Assistance from SS TEC

TEC checks the breakdown condition and carries out the repairs
immediately and logs completion time.

If TEC fails to repair the lift/escalator, TEC consults with SE-SS for
final decision on suspension of lift/escalator. Permission is required for
the lift/escalator to be shutdown/suspended.

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-C No : SVC-101
Process Control :
Call Back Maintenance
Issued : 1 September 2002 Page 18 of 22 pages
10 SUB-PROCEDURE-TASK INSTRUCTIONS (Cont'd)
2-10 Resolve? SS

2-11 Assistance SE

SS is responsible to follow-up suspended lift/escalator. If SS can solve

the problem, he will arrange for the problem to be resolved at the
earliest opportunity.

If SS is not able to resolve the problem, he reports to SE for

assistance. SE will then assist the SS and TEC in resolving the
problem. However, if the problem is still not resolved, SE will consult
with TA and or Factory for further assistance.

2-12 Inspect completed work SS/TEC

2-13 Obtain client's acknowledgement on BCBR TEC

2-14 Obtain client's acknowledgement on MRR TEC

2-15 Report to MSC Operator TEC

After successfully solving the problem, SS-TEC will inspects the

completed works, register the visit and obtain client's
acknowledgement of work done on BCBR and/or MRR for spare parts
replaced.

The same requirements as mentioned in SECTION I-B, 1-25 shall be

observed at all times.

TEC call MSC operator to report the completion of emergency service.

2-16 Receive BCBR and MRR SS

SS receives BCBR and /or MRR with client's acknowledgement and

ensures that TEC records the completion of emergency call at Service
Centre.

2-17 Any outstanding works SS

2-18 Work Order SSE/SE
2-19 Arrange Actual Work M-MDEPT

SS after receiving the BCRR and MRR will check and verify for any work not
completed. If any defects are found, he will issue work to be completed by TEC.

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-C No : SVC-101
Process Control :
Maintenance
Issued : 1 September 2002

Start 3.01

Review and brief

work and material
requirement

SSE/SE
3.02
Manpowe
r
available?
3.03
Select and brief SE-SS
sub-contractors 3.05

M/SE/PUR-ADM Issue Work

Order 3.06
SE
Review
Schedule
SE/SS
3.04 3.07
Issue PO to Arrange Repair
sub-contractors
SS
PUR-ADM

3.08
Carry out repairs

TEC/SUB-
CONTRACTOR

3.10
Obtain Client's 3.09
acknowledgement on Inspect
MRR Completed
Works
SE-TEC
ss

3.11
Report
completion of
repair work
End
SS-TEC

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-D No : SVC-101
Process Control :
Major Special Repair
Issued : 1 September 2002 Page 20 of 22 pages

10 SUB-PROCEDURE-TASK INSTRUCTIONS (Cont'd)

3-01 Review and brief work and material

requirement SSE/SE

When there is a need of special maintenance M-MDEPT arranges

SSE/SE to review the work and material requirements for the Major
Repair. SE briefs SS on these requirements. SS ensures that all
necessary materials are available before starting of work. Materials are
obtained from PUR-ADM via PR bearing appropriate approval. SE/PUR-
ADM follows up the time of delivery of material and subsequently reviews
with SS on the work schedule.

3-02 Manpower available? SE/SS

After reviewing, SE checks with SS on the availability of internal

manpower and if there is a shortage on manpower, the matter is referred
to M-MDEPT.

3-03 Select and brief subcontractors M/SE/PUR-ADM

3-04 Issue PO to subcontractors PUR/ADM

For shortage of manpower, M-MDEPT/SE together with PUR-ADM

selects suitable sub-contractor and arranges to brief with the
subcontractors on the timing, scope of work and technical requirements
PUR-ADM shall negotiate for last price. After approval by M-MDEPT,
PUR-ADM prepares a PO bearing clear data and information to describe
the work and submits the PO to the subcontractor. SE/SS will then
coordinate with the subcontractor for the timely execution of the repair.

3-05 Issue Work Order SE

When manpower is available internally, M-MDEPT arranges the SE to

prepare the necessary Work Order, (Sample) and sends it to the SS for
his further action.

3-06 Review Schedule SE/SS

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-D No : SVC-101
Process Control :
Major Special Repair
Issued : 1 September 2002 Page 20 of 22 pages

10 SUB-PROCEDURE-TASK INSTRUCTIONS (Cont'd)

3-07 Arrange Repair SS

SS reviews and plans the work into the Major Repair Team Weekly
Work Schedule. SS then prepares the necessary materials and spare
parts required for the works, pass the Work Order (Sample) and
arrange responsible TEC to commence work.

For repairs to be carried out, SSE/SE is to notify client of the

scheduled repair.

3-08 Carry out repair TEC/Sibson

TEC or subcontractor carries out repair basing on the Work Order

(Sample) or the PO. The acceptance criteria for work done are based
on the instructions given in Work Order (Sample) from SE.

3-09 Inspect completed works SS

For repair works carries out by TEC or subcontractor, SS is to carries

out inspection on the completed works. Any outstanding or sub-
standard work found, SS is to report to M-MDEPT/SE immediately.
3-10 Obtain client's acknowledgement on MRR SS/TEC

3-11 Report completion of repair work SS/TEC

The SS completes the Work Order (Sample), and submits it together

with the MRR. After reviewing, SE further reports the completion of the
repair works.

Prepared By : SERVICE DIVISION Supersedes :

 Subject : SECTION I-D No : SVC-101
Process Control :
Maintenance
Issued : 1 September 2002 Page 22 of 22 pages

11 FORMS

11.1 Escalator Periodic Maintenance Schedule (Sample)

11.2 Elevator Periodic Maintenance Schedule (Sample)

11.3 Work Order (Sample)

11.4 Daily Callback Record (Sample)

11.5 Maintenance Service Report for AC Lift (Sample)

11.6 Maintenance Service Report for Escalator (Sample)

11.7 Maintenance Service Report for Hydraulic Lift (Sample)

11.8 Breakdown Callback Report (Sample)

11.9 Maintenance Repair/Replacement Report (Sample)

11.10 Maintenance Work Schedule (Sample)

11.11 Major Repair Team Weekly Work Report (Sample)

11.12 Team Leader/Supervisor Weekly Report (Sample)

11.13 Night Standby Time Table (Sample)

11.14 Routine Maintenance Time Table (Sample).

Prepared By : SERVICE DIVISION Supersedes :