British Association of Removers Ltd

BAR is dedicated to promoting professional excellence and service in the removal industry for the mutual benet of removers and their customers

Annual Report & Accounts

2011

Contents
Notice of Annual General Meeting Presidents Report Director Generals Report Treasurers Report BAR Services Chairmans Report QSS Chairmans Report BAR Organisation & Governance R3-R4 Directors Report 1-2 R5 R6 R7 R8 R9 R10- R12 Independent Auditors Report Prot & Loss Account Balance Sheet Notes to the Financial Statements Detailed Prot & Loss and Summaries 3-4 5 6 7-13 14-16

BAR Mission Statement

BAR is dedicated to promoting professional excellence and service in the removal industry for the mutual benet of removers and their customers

R2

Notice of Annual General Meeting and Special Resolutions Friday 18 May 2012
NOTICE IS HEREBY GIVEN that the ANNUAL GENERAL MEETING of the British Association of Removers Ltd (as part of the Annual Conference), will be held at 9.15am on Friday 18 May 2012, at the Principal Hayley Hotel, Beaumont Estate, Bureld Road, Old Windsor, Berkshire., SL4 2JJ, for the following purposes: 1. To receive the Associations Accounts, and the Reports of the Directors and Auditors, for the year ended 31 December 2011. 2. To appoint Wellers Accountants as auditors of the company until the next AGM, at a fee to be agreed by the Board of Directors. 3. To consider, and if thought t, to pass the following Special Resolutions: 3.1 Special Resolution, in accordance with Articles 10 and 30(b) To elect the ofcers of the Board of Directors for the coming two years: (i) To elect as President of the Association, Mr Ian Studd (ii) To elect as Vice-President of the Association, Mr Gary Wheadon. and (iii) To note that Mr Timon Thorncroft was elected as a Directly Elected Director to serve for a period of three years ending from 18 May 2012 3.2 Special Resolution: That Article 8 of the Articles of Association be amended to read: The Board of Directors shall comprise the following persons; a) President b) Vice-President c) The Director-General of the Association (or equivalent executive ofcer) d) One person nominated by each recognised functional group of the Association e) One person currently being and remaining a representative of the Board of Directors of BAR (Services) Ltd f) Three persons directly elected by the BAR membership. Co-opted members of the Board The Board may from time to time co-opt or invite any number of persons, none of whom shall be Directors or entitled to vote, but whose attendance in the opinion of the Board may be suitable or helpful and whose attendance shall be at the discretion of the Board for whatever term it may choose. Limit on Board Directors The Board shall have no more than one Director employed by the same Member or group of Members. 3.3 Special Resolution That Article 10 of the Articles of Association be amended to read: Subject to the other provisions of the Articles or the Members passing a resolution to remove them from ofce, the Board members referred to in Article 8 (a), (b), shall be elected at an AGM for a period ending in the second AGM following that at which they were elected. The Board members referred to at 8 (f) shall be elected for a period of three years (or such other period as the Board may in its absolute discretion determine) in accordance with the procedure the Board may from time to time determine. The Board member referred to in 8(e) shall be subject to retirement and reconrmation by the Board every two years. 3.4 Special Resolution That Mr Brian Maidman be re-elected as a Directly Elected Director for a period of 12 months ending from 18 May 2012.

R3

Notice of Annual General Meeting and Special Resolutions Friday 18 May 2012
4. To transact any other business which may be properly transacted at an Annual General Meeting. By order of the Board of Directors James Falkner Company Secretary 5 April 2012 Registered Ofce of the Company: Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG. Company Registration Number: 133531 Copies of the BAR Report & Accounts 2011 are available and may be downloaded at www.bar.co.uk/agm12.aspx, or upon request and will be available for inspection at the meeting. Every Member entitled to attend and vote may appoint a proxy in accordance with, and with the powers conferred by, Articles 38, 39, 40, 41, 42 and 43 of the Articles of Association, to attend and vote in his or her stead. To be effective, a form of proxy together with any power of attorney or other authority under which it is signed, must reach the registered ofce no later than 10.00am on Monday 14 May 2012. To enable comprehensive answers to be given to any questions in connection with the Agenda, those questions should be submitted to the Company Secretary no later than Tuesday 1 May 2012. ------------------------------------------------------The Removers Benevolent Association NOTICE IS ALSO GIVEN that the ANNUAL GENERAL MEETING of the Removers Benevolent Association, will immediately follow the BAR AGM, at the Principal Hayley Hotel, Beaumont Estate, Bureld Road, Old Windsor, Berkshire, SL4 2JJ, on Friday 18 May 2012, for the following purposes; 1. To receive the Report and Accounts for the year to 31 December 2011. 2. To note the composition of the Committee 3. To conrm the appointment of Wellers Accountants as Auditors for the coming year. 4. To consider any other business admitted by the Chairman. On behalf of the Trustees James Falkner Company Secretary 5 April 2012

Registered Charity Number: 284012 Copies of the RBA Annual Accounts 2011 are available and may be downloaded at www.bar.co.uk/agm12.aspx, or upon request and will be available at the meeting.

R4

Presidents Report
for the year ended 31st December 2011
They say time ies when youre enjoying yourself and the past two years seem to have own by. In 2007 at the Russell Hotel London I became the junior vice president, now 5 years on I will be handing the chain of ofce to Ian Studd, who I am condent will be an excellent President, I would like to take this opportunity and thank people for their help and advice over the past two years.
2011 turned out to be a very interesting year, some say one of the worst the association has endured throughout its history, but we have come through and are now in my opinion stronger and in a much better position to move forward. Our annual conference was held in Manchester, there were some complaints about the hotel being a bit tired, but once again the actual business content of the conference was excellent. For the rst time we had an open session for members to air their opinions on any subject and get things off their chest and this was well received. Our Director General gave an overview of our accounts as, due to circumstances beyond our control, we could not produce nal accounts in time for the AGM. It was a difcult time, we had a real battle and I would like to thank all the staff at Watford for all their hard work and efforts over the past year, it must have been a difcult time and a shock once the full extent of the nancial irregularities became apparent. I would like to thank Company Secretary, James Falkner especially as this was a painstaking exercise, sifting through hundreds of transactions and checking them all. Also thanks to our DG Stephen Vickers who without his patience, persistence and good money management we would have a different association today. A completed set of accounts were produced for our EGM in September in time for ling. I attended the FEDEMAC conference on behalf of the association which was hosted by BAR and held in Royal Windsor, an excellent venue, which is also the venue for this years BAR conference. I would like, on behalf of the association, to put on record our thanks to David Trenchard for all the time and work he has put in over the past years developing BARs close links with FEDEMAC. A presentation was made to David as he is now retiring as our representative, and I would like to thank Mark Chudley for stepping forward to take on this roll. The main topic of conversation at the start of the year was the referendum on standards. Whichever way you

...the membership responded and we have to listen, move on and make sure we move forward as one association...
voted I do hope that we can now move forward, the membership responded and we have to listen, move on and make sure we go forward as one association and not become fragmented in small groups. There is an opportunity for the membership criteria to be strengthened and I hope that you now take the opportunity via the routes shown to get your views known to national councillors, DED, our DG or any Board member, this is your chance, please use it. Our HQ should be congratulated on winning two Trade Association Forum best practice awards last year Membership pack of the year and Website of the year it is good to see that we are recognised as leaders within this sector. We have a new member of the Commercial team in Caroline Suard, Director of Marketing, who brings with her a great enthusiasm and industry experience, I expect her to bring new momentum to that department. I would like to thank all Directors for the time and effort which they give freely and welcome the new Directors onto all the Boards. I will now have spare time to annoy the staff again and getting back to supporting the green army in 2010 sitting comfortable in the Championship and now hopefully clinging on to survival in the football league. I wish you all success and condently hope that our association gets stronger.

Reg Hackworthy President May 2012

R5

Director Generals Report

for the year ended 31st December 2011
2011 saw adversity for BAR, but we did not let it depress us or deect us from progressing membership services or the membership offering. We have set a course for continuous improvement and, despite deviations caused by circumstances beyond our control; we have shown remarkable resilience and a determination to succeed.

During the year we saw the Membership reject the proposal for standards based membership, we uncovered substantial nancial irregularities and the government announced the cessation of the OFT, although this was glossed over as consultation. We saw a substantial reduction in the take up of training as Members continued to cut their costs and we failed to see any substantial upturn in the removals market. This may be a depressing introduction, but out of this adversity came a huge amount of success. We launched the rst ever removals specic apprenticeship for commercial movers and are in advanced development of the domestic equivalent. This is a substantial success for removers. We are included in the broad logistics sector but, because of our comparative size, have to ght harder and shout louder to make this sort of progress, so great credit goes to the CMG training sub-committee and BARTS for this outstanding success which should be celebrated by the whole removals sector. R&S was relaunched with a new look and feel, greater business content, a more logical layout to make items easier to nd, an increase in the distribution to 3,500 organisations including key buyers, government departments, local authorities and other interested organisations and, to increase brand awareness and signicantly improve advertising value, it was made available on the public facing part of the BAR award winning website. Talking of which, BAR was also successful in winning two Trade Association Best Practice Awards Website of the year and Membership pack of the year. The importance of these awards cannot be overstated; we were measured against many other Trade Associations and found to be best in class for these two categories. This is a great llip for the Association and helps raise our prole considerably. Our Marketing activity has increased substantially, the recruitment of a Director of Marketing to see through the changes demonstrating to the marketplace that we are a strong, vibrant Association and that BAR members should be removers of rst choice. Internal communications improved and were streamlined with the introduction of a weekly e-newsletter to replace the many ad-hoc communications. This has been well received The electronic newsletter is a wonderful addition to our member benets this year and Innovative bitesize industry specic relevant were amongst the comments and feedback

Remember that there is nothing stable in human affairs; therefore avoid undue elation in prosperity, or undue depression in adversity. Socrates (469 BC - 399 BC).
For the rst time we also ensured that the three yearly inspection cycle was reached and maintained. We reviewed the complaints and arbitration procedures and are now in advanced talks to improve these processes. The demise of the OFT will impact all members from 2013, during 2011 we worked tirelessly with other code sponsors and the OFT to nd a proper solution to this. At the time of writing this there is agreement in principle to move the code to Trading Standards and discussions are on-going on the best ways to do this. It was always our insistence that any replacement, once the decision on the OFT had been taken, is to be with an organisation that has government backing and one that has instant consumer recognition, the Trading Standards ts these criteria. I could continue with other successes of the past year, but space does not allow it. The help and support given by many Members in July and August, when we were at our most nancially vulnerable, shows the spirit that exists within the Association and this report would not be complete without sincere thanks being passed to all concerned. We have come through this period, and although it will take several years to fully recover the situation, we are nancially stable and have, despite the doom and gloom mongers and ill-informed people who seek to do us harm, a robust and nancially viable business plan which is being executed effectively and efciently by an outstanding team at Watford, who should take signicant credit for managing us through this past year. As you have all witnessed we have managed our way through adversity, and I look to the future with condence, and I shall always remember that In prosperity our friends know us; in adversity we know our friends. (John Churton Collins)

R6

Stephen Vickers Director General May 2012

Treasurers Report
for the year ended 31st December 2011
This year 2012 is the year when the 30th anniversary of the Falklands War is commemorated, when General Belgrano; 200 mile exclusion zone, and Exocet missiles, entered the vocabulary. And I was reminded of Exocet in particular, when preparing this report, and thinking about the event which has overshadowed and had an effect on the Association throughout the year.
The Exocet launched at BAR didnt hole us below the waterline, but could easily have done so if it hadnt been spotted when it was, and brought into the open through the nancial controls and diligent auditing undertaken by those charged with the nancial management of the Association. Cost control was tightened even more, and worthy initiatives postponed, in order to save money and keep ourselves aoat both achieved with considerable success, and despite Training, which had an excellent 2010, having a very poor year, chiey through staff turnover in the key area of a Trainer, and our industry in general cutting its cloth in terms of training investment as companies took whatever action they deemed necessary in order to remain viable. Whilst the trading gures produced a virtually break even situation, through diligent nancial management, our bottom line has been increased and taken some of the worry away from cash ow which would have become critical immediately prior to raising Invoices for the subscription year July 2012 to end June 2013. Membership gures and subscriptions held up remarkably well, given that the recession is still with us, and showing no sign of relaxation. Applications to join continue to be received a positive sign that the Association is making its presence felt in the marketplace. Our holding of subscriptions at levels in place in 2009 could not be maintained, of course, but to set an increase at below ination was no mean achievement in the current climate, indicative of condence that a strong nancial position could be maintained. The Budget for 2012 is extremely realistic in its forecasts, with a belief that expectations will be met. This could be my last report as your Treasurer. The original Governance review Committee produced a report for the then Board of Management back in November of 2006, which included the phrase it is also envisaged that the Post of Treasurer could cease, those duties being taken up by the new Director General, who would possess sufcient nancial knowledge and experience to take on that role.

...the Budget for 2012 is extremely realistic in its forecasts, with a belief that expectations will be met.
This position was maintained by further Committee meetings, and accepted by the Board at its April 2011 meeting, when it was agreed to consider and decide in time for the May AGM. That consider and decide took place at the December 2011 Board meeting, when it was agreed that the appropriate time for effective date of termination should be at the end of my second term the Annual General Meeting in May 2012, subject, of course, to the AGM approving the Boards decision to abolish the Post. There is no doubt in my mind that the position of Treasurer, as it is currently dened and understood, is no longer required, with the nancial affairs of our Association in very good hands, the Director General being fully procient and skilled in ensuring that the events of the last few years cannot be repeated, by putting in place clear structures for monitoring and control, and the introduction and implementation of very robust internal and external mechanisms. My thanks to him for his help and support, and indeed, all the staff at Watford, during my four years in Post, and particularly since March 2011 when matters came to light. My appreciation also to Kath Parker and her team at Wellers for the diligent and painstaking work undertaken to date. It has been a privilege to serve the Association in many ways since I came into removals back in 1984, particularly during my 8 years on the Board as President, Chairman of the Commercial Moving Group, and Chairman of the National Council, plus 4 years as your Treasurer, and I give those charged with the direction and control of this Association my best wishes as they meet the challenges which lie ahead.

David Bunting Honorary Treasurer May 2012

R7

BAR Services Chairmans Report

for the year ended 31st December 2011
Once again, 2011 proved to be a difcult year for the removal industry in general, and more so for BAR Services who, despite negotiating hard on behalf of the members has still seen the price of corrugated board increase by more than 30% over the last two years. We have, however, strived to continue to improve and expand our services to the industry, and once again have been able to reward members with a year-end rebate.
Following its recommendation to members, BAR Services witnessed a general change in carton buying behaviour to the new kraft cartons as a cost saving measure. A new range of low-cost corrugated cases manufactured using a revolutionary new uting, R-ute, a new type of corrugated uting that is smaller and closer together than its B ute predecessor consequently providing major benets to the removal industry. This is an ideal alternative for companies with less storage space as pallets take 20% more sheets than the standard cases. We have also completed research into carton buying behaviour among customers to better understand the current market and customer requirements which will enable us to meet requirements. Throughout the year, BAR Services has regularly provided important and useful packaging information to members advising on export packaging, potential revenue in retail self storage products and useful advice on deciphering board grades on carton quotes. This has been managed through our website and industry media, and our ofce team are always willing to assist with any queries and offer information on appropriate materials too. July 2011 saw the new afliate link to our new look website allowing customers to buy packaging products through members own website with the order being placed directly through BAR Services. I am pleased to report that this particular product is proving to be an extremely popular source of additional revenue for those integrating the module with their own systems. Our new Sales Account Manager, Tim Oliver, is busy meeting customers providing vital information between the sales team and members, ensuring that we can full our aim to provide customers with relevant, up-to-date information and low prices on good quality products coupled with the quality of service your have come to expect. Tim is at the forefront of gathering information from members to ensure we will be able to source new products and negotiate new deals which will benet all.

We are committed to continually delivering the same quality of service and products as we have in the past.
Although 2012 onwards may bring yet more challenges to our industry, BAR Services are determined to stay positive. The company is strong and thanks to our customers, loyalty remains high. We are committed to continually delivering the same quality of service and products as we have in the past. We were sad to say goodbye to retiree David Trenchard, founder member and inaugural chairman after more than 30 years service, his drive and enthusiasm will be hard to replace. As I enter my second full year as Chairman of this forward-looking co-operative, I am pleased to see that we have attracted new people to the Board who are just as keen to develop and promote its impressive array of products and knowledge as I am, and my thanks go to all concerned for their dedication and support.

R8

John Luxford Chairman BAR Services May 2012

QSS Chairmans Report

for the year ended 31st December 2011
Once again I am pleased to report that Quality Service Standards has continued to provide a very economic but effective service of monitoring quality systems for movers and storage companies, primarily members of BAR, throughout 2011. This was a year of changes, the BAR Board was keen to ensure that we strengthened the permanent executive to respond to an expected increase in workload, and a CEO was appointed during the year.

Unfortunately, due to the decision of the BAR Membership not to adopt Standards based Membership, it was necessary to review the structure and cost base of QSS and accordingly changes made. Chris Waymouth resumed his role with the extra support of having Melissa Fowler handling the administration, at least until the end of 2012 when the arrangements will be reviewed following the outcome of the BAR Membership Criteria Review. As Chairman I would like to place on record the Boards grateful thanks to Chris Waymouth for his willingness and exibility in working towards the success of QSS. During the year Peter Thomas has stepped back to semi retirement and we must thank him for his very valuable work in acting as our operations manager during the formative years of the company. We have a very stable and efcient audit team and we have now successfully developed the BAR member inspections into a three year cycle. We can respond to changes as instructed by the BAR Board as needs uctuate in the future. Quality Service Standards Ltd remains a wholly owned subsidiary of the British Association of Removers but operates independently. The business is run at arms length from BAR and all decisions made by the Board of Directors are effected by the Chief Executive who is responsible for overseeing the inspection and auditing team. There are proper procedures in place to follow the management practices as expected in an assessment body which is approved by UKAS and I am grateful for the support of the members of Board, Annie Neave, Stephen Vickers and Matt Purdie, the latter being elected by the BAR Membership during the year to take over from John Luxford. We must place on record our grateful thanks to John who is still a valuable supporter and who has served on the Board since we set up QSS in 1998-9. I would also like to record our thanks to the members of the Impartiality committee chaired by Derek Payne. We currently have 252 live certications involving 170 companies using one or more of the 9 different standards now available. The European 5 year review of EN12522 took place and despite the UK being the most active in using this standard the recommendations we made to CEN for improvements were not considered as our proposals were outvoted by the other European countries who did not want changes. The BS 8564 Overseas Moving Standard was launched towards the end of the year and has already been implemented by a number of companies.

...Quality Service Standards has continued to provide a very economic but effective service...
I am pleased to report that there have been no complaints requiring my intervention during the year. This is my very last report to you as Chairman of QSS Ltd as I am standing down at the AGM in 2012. I have enjoyed the challenge presented to create this company from absolutely nothing when we decided to form our own quality auditing body to develop a pool of professional assessors/auditors with good knowledge of the removals and storage industry rather than leave BAR members to choose from the expensive commercial bodies offering these services. Experience had already at that time proved that countless frustrating hours were wasted in showing successive individuals the basics of how the Industry worked in order that they could then do their work. Clearly our business, as a service, was hard for professional assessors to measure as compared to the usual products and production methods which they traditionally had to assess and audit. I must give great credit to a number of individuals who willingly worked with us to achieve our aim, initially Nick Brackin was a great inspiration assisted by Julie Thompson, Peter Thomas, Robert Syers and of course Chris Waymouth. We would not have got this far without the willing support of successive Presidents of BAR and their Boards of Directors and those individuals who have trained and qualied as assessors and others who given up their time to serve on the various committees and the QSS Board itself. I am sure that QSS will continue to develop into the future, helping to better the quality of services provided by BAR Members, and helping them to have the tangible certication to assist them in developing their own customer bases leading to greater success and prot within their own businesses. Please give your support to my successor and the QSS Board - thank you all for your support to me and my team in the past.

David Trenchard FMI Chairman QSS May 2012

R9

BAR Organisation & Governance (as at 1st May 2012)

BAR BOARD OF DIRECTORS
President Vice President Honorary Treasurer Director General National Council Chairman Overseas Group Chairman Commercial Moving Group Chairman BAR (Services) Chairman Directly Elected by the Membership Directly Elected by the Membership Directly Elected by the Membership Reg Hackworthy Ian Studd David Bunting Stephen Vickers Richard Dolan Ian Palmer Mark Herrington John Luxford Gary Wheadon Brian Maidman Matt Faizey Hackworthy & Sons Ltd Harrow Green Removals Ltd Honorary Life Member BAR Greens Removals & Storage Ltd White & Co plc Pickfords Business Solutions Luxfords of Weybridge D Sully & Son Ltd Maidmans Removals & Storage M&G Transport Ltd

ADVISORY COMMITTEE
President Vice President Honorary Treasurer Director General Nominated by the Board Co-opted by the Committee Company Secretary Reg Hackworthy Ian Studd David Bunting Stephen Vickers Gary Wheadon Russell Start James Falkner Hackworthy & Sons Ltd Harrow Green Removals Ltd Honorary Life Member BAR D Sully & Son Ltd Pickfords BAR

NATIONAL COUNCIL
Chairman Deputy Chairman East Anglia Representative East Metropolitan Representative East Midlands Representative Kent Representative New Metropolitan Representative North Western Representative Northern Representative Northern Ireland Representative Scotland Representative South Western Representative Southern Representative Sussex Representative West Midlands Representative Western Representative Yorkshire Representative Richard Dolan Mike Andrews Richard Dolan Vacant Richard Stoddart Tom Bourne Alan Carpenter Rob Ford Alan Hoggin Dominic Murray Simon Swales Craig Pagett Neal Lambert Roger Martell William Burden Paul Fox Mike Andrews Greens Removals & Storage Ltd Pickfords Greens Removals & Storage Ltd Arrowpak International T Bourne & Son Ltd Cadogan Tate Ltd Pickfords Harkers Removers & Storers Ltd Coatsway Storage & Removals Ltd White & Co plc Anglo Carriers George Lambert & Son Ltd Martells International Removers White & Co plc Fox Group (Moving & Storage) Ltd Pickfords

R10

BAR Organisation & Governance (as at 1st May 2012)

OVERSEAS GROUP COUNCIL
Chairman Deputy Chairman Honorary Vice Chairman Councillors Ian Palmer Tony Tickner Nick Kerr Robert Bartup Stephen Denning Rupert Morley Chris Mackley Austin Clark Steve Fanning Andrew Wade Wesley Bourne Peter Strange Moore Shanks Stephen Gray Ian MacLeod White & Co plc Eurogroup International Movers Ltd DT Moving Ltd GB Liners Ltd Fox Group (Moving & Storage) Ltd Sterling Relocation Ltd ICM Gerson Ltd Clark & Rose Ltd Britannia Movers International plc F+N Worldwide Logistics Ltd T. Bourne & Son Ltd Robinsons Relocation Ltd MTC Administrator Anglo Pacic International plc Excess International Movers Ltd

Co-opted

COMMERCIAL MOVING GROUP COUNCIL

Chairman Deputy Chairman Immediate Past Chairman Councillors Mark Herrington Kevin Mack Rod Seeland Brian Maidman Nigel Shaw Danny Rutter Richard Hill Elizabeth Harper Timon Thorncroft Phil Oram Sarah Cole Simon Fahey Tom Ryan Pickfords Business Solutions Company Moves BCL Maidmans Removals & Storage Specialised Movers Premier Moves Ltd Delivery Services Ltd Harrow Green Removals Ltd JT & Sons Relocations Ltd Premier Moves Ltd Universal Commercial Relocations P Fahey & Sons Ltd Ryans Removals Ltd

Co-opted

BAR AREAS AND OFFICERS

AREA East Anglia East Metropolitan East Midlands Kent New Metropolitan North Western Northern Northern Ireland Scotland South Western Southern Sussex West Midlands Western Yorkshire CHAIRMAN Gary Beattie, Clark & Rose Ltd Paul Freeman, C Neale Andrew Wade, F+N Worldwide Logistics Anthony Groves, D C Groves & Son Gary Wheadon, D Sully & Son Ltd Chris Smallwood, Britannia Anchor Removals Gareth Davies, Pickfords Campbell McGimpsey, McGimpsey Bros Ltd David Woodhouse, Matt Purdie & Sons Sharon Jerrard, W McMullin & Sons Steve Davies, Bradbeers Removers & Storers Brady Wheadon, A W Wheadon Ltd Robert Bartup, GB Liners Ltd Mark Chudley, Chudley International Bob Carney, Pickfords SECRETARY Andrew Pearson, APAK Removals *Vacant* Andrew Wade, F+N Worldwide Logistics Tom Bourne, T Bourne & Son Ltd Julie Thompson, Luxfords of Weybridge Annette Harris, Anglo Pacic Intl Alan Hoggin Harkers Removals Ltd Dominic Murray, Coastways Georgina Berry, Richard Healey Removals Sue Christophers, M J Christopher & Son Peter Doman, Basil Fry & Company Miranda Hyder, BAR Services Sarah Pargeter, Fox Group Maria Russell, Britannia Lanes Graham Puddephatt, Reason GIobal

R11

BAR Organisation & Governance (as at 1st May 2012)

BAR HEAD OFFICE STAFF
Regulatory Department Finance Department Commercial Department Stephen Vickers James Falkner Andrew Fawssett Cheryl Kent Shelley Hansberry Caroline Suard Paul Swindon Devina Parshotam Joanne Swinton Tracy Britten Melissa Fowler Loren Webster Martyn Minker Peter Walters Director General Company Secretary Consumer Affairs /Code Compliance Ofcer Financial Controller Finance Assistant Director of Marketing Commercial Manager Marketing Ofcer Marketing Ofcer Executive Assistant Administrator Training Manager Training Co-ordinator Field Trainer

Support Department Training Department

BAR (SERVICES) LTD BOARD

Chairman Deputy Chairman Directors John Luxford Rob Lane Chris Smallwood Matt Purdie George Sutherland Anthony Robinson Stephen Vickers Reg Hackworthy David Bunting Miranda Hyder James Falkner Luxfords of Weybridge Britannia Lanes of Devon Britannia Anchor Removals Matt Purdie & Sons Ltd Robinsons International BAR

BAR President BAR Honorary Treasurer General Manager Company Secretary

BAR

QUALITY SERVICE STANDARDS LTD BOARD

Chairman Directors BAR President BAR Honorary Treasurer Chief Executive Company Secretary David Trenchard Matt Purdie Annie Neave Stephen Vickers Reg Hackworthy David Bunting Chris Waymouth James Falkner Leatherbarrows R & S Ltd Matt Purdie & Sons Ltd Britannia Neaves of East Anglia BAR

BAR

R12

Registered number: 00133531

THE BRITISH ASSOCIATION OF REMOVERS LIMITED

DIRECTORS' REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2011

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

COMPANY INFORMATION

DIRECTORS

R Hackworthy D C Bunting S Vickers I Palmer B Maidman R Seeland (resigned 26 May 2011) G Wheadon I Studd J Luxford R Dolan N Rogers (appointed 27 May 2011 & resigned 5 July 2011) M Faizey (appointed 16 June 2011) M Herrington (appointed 8 July 2011)

COMPANY SECRETARY

J Falkner

COMPANY NUMBER

00133531

REGISTERED OFFICE

Tangent House 62 Exchange Road Watford Herts WD18 0TG

AUDITORS

Wellers 1 Vincent Square London SW1P 2PN

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

CONTENTS

Page

Directors' report

1-2

Independent auditors' report

3-4

Profit and loss account

Balance sheet

Notes to the financial statements

7 - 13

The following pages do not form part of the statutory financial statements:

Detailed profit and loss account and summaries

14 - 16

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

DIRECTORS' REPORT FOR THE YEAR ENDED 31 DECEMBER 2011

The directors present their report and the financial statements for the year ended 31 December 2011. DIRECTORS' RESPONSIBILITIES STATEMENT The directors are responsible for preparing the Directors' report and the financial statements in accordance with applicable law and regulations. Company law requires the directors to prepare financial statements for each financial year. Under that law the directors have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and of the profit or loss of the company for that period. In preparing these financial statements, the directors are required to: select suitable accounting policies and then apply them consistently; make judgments and estimates that are reasonable and prudent; prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in business. The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. PRINCIPAL ACTIVITIES The principal activity is the provision of an Association for the removal and storage industry. A full description of the year's activities is contained in the Annual Report, which includes a copy of these accounts, sent to all members. DIRECTORS The directors who served during the year were: R Hackworthy D C Bunting S Vickers I Palmer B Maidman R Seeland (resigned 26 May 2011) G Wheadon I Studd J Luxford R Dolan N Rogers (appointed 27 May 2011 & resigned 5 July 2011) M Faizey (appointed 16 June 2011) M Herrington (appointed 8 July 2011)

Page 1

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

DIRECTORS' REPORT FOR THE YEAR ENDED 31 DECEMBER 2011 PROVISION OF INFORMATION TO AUDITORS Each of the persons who are directors at the time when this Directors' report is approved has confirmed that: so far as that director is aware, there is no relevant audit information of which the company's auditors are unaware, and that director has taken all the steps that ought to have been taken as a director in order to be aware of any information needed by the company's auditors in connection with preparing their report and to establish that the company's auditors are aware of that information. AUDITORS The auditors, Wellers, will be proposed for reappointment in accordance with section 485 of the Companies Act 2006. In preparing this report, the directors have taken advantage of the small companies exemptions provided by section 415A of the Companies Act 2006. This report was approved by the board and signed on its behalf.

................................................ J Falkner Secretary Date:

Page 2

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF THE BRITISH ASSOCIATION OF REMOVERS LIMITED

We have audited the financial statements of The British Association of Removers Limited for the year ended 31 December 2011, set out on pages 5 to 13. The financial reporting framework that has been applied in their preparation is applicable law and the Financial Reporting Standard for Smaller Entities (effective April 2008) (United Kingdom Generally Accepted Accounting Practice applicable to Smaller Entities). This report is made solely to the company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company's members those matters we are required to state to them in an Auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the company's members as a body, for our audit work, for this report, or for the opinions we have formed. RESPECTIVE RESPONSIBILITIES OF DIRECTORS AND AUDITORS As explained more fully in the Directors' responsibilities statement, the directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view. Our responsibility is to audit and express an opinion on the financial statements in accordance with applicable law and International Standards on Auditing (UK and Ireland). Those standards require us to comply with the Auditing Practices Board's Ethical Standards for Auditors. SCOPE OF THE AUDIT OF THE FINANCIAL STATEMENTS An audit involves obtaining evidence about the amounts and disclosures in the financial statements sufficient to give reasonable assurance that the financial statements are free from material misstatement, whether caused by fraud or error. This includes an assessment of: whether the accounting policies are appropriate to the company's circumstances and have been consistently applied and adequately disclosed; the reasonableness of significant accounting estimates made by the directors; and the overall presentation of the financial statements. In addition, we read all the financial and non-financial information in the Directors' report to identify material inconsistencies with the audited financial statements. If we become aware of any apparent material misstatements or inconsistencies we consider the implications for our report. UNQUALIFIED OPINION ON FINANCIAL STATEMENTS In our opinion the financial statements: give a true and fair view of the state of the company's affairs as at 31 December 2011 and of its profit for the year then ended; have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice applicable to Smaller Entities; and have been prepared in accordance with the requirements of the Companies Act 2006. EMPHASIS OF MATTER In forming our opinion on the financial statements, which is not qualified, we have considered the adequacy of the disclosures made in note 14 to the financial statements concerning the possible outcome of a claim against the company. The ultimate outcome of the matter cannot presently be determined, although the company is not accepting any liabilty in relation to this matter, and no provision for any liabilty that may result has been made in the financial statements.

Page 3

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF THE BRITISH ASSOCIATION OF REMOVERS LIMITED

OPINION ON OTHER MATTER PRESCRIBED BY THE COMPANIES ACT 2006 In our opinion the information given in the Directors' report for the financial year for which the financial statements are prepared is consistent with the financial statements. MATTERS ON WHICH WE ARE REQUIRED TO REPORT BY EXCEPTION We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion: adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or the financial statements are not in agreement with the accounting records and returns; or certain disclosures of directors' remuneration specified by law are not made; or we have not received all the information and explanations we require for our audit; or the directors were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies' exemption in preparing the Directors' report.

Kathleen Parker (Senior statutory auditor) for and on behalf of Wellers Statutory Auditors 1 Vincent Square London SW1P 2PN Date:

Page 4

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED 31 DECEMBER 2011

Note TURNOVER Cost of sales GROSS PROFIT Administrative expenses OPERATING LOSS EXCEPTIONAL ITEMS Other exceptional items PROFIT/(LOSS) ON ORDINARY ACTIVITIES BEFORE INTEREST Income from shares in group undertakings Interest receivable and similar income PROFIT/(LOSS) ON ORDINARY ACTIVITIES BEFORE TAXATION Tax on profit/(loss) on ordinary activities PROFIT/(LOSS) ON ORDINARY ACTIVITIES AFTER TAXATION PROFIT BROUGHT FORWARD RETAINED PROFIT CARRIED FORWARD The notes on pages 7 to 13 form part of these financial statements. 3 6 1

2011 1,029,172 (222,125) 807,047 (844,489) (37,442) 214,510

2010 1,149,883 (273,414) 876,469 (1,003,841) (127,372) (243,100)

177,068 500

(370,472) 4,000 3,273

177,568 (101)

(363,199) (916)

177,467 978,447 1,155,914

(364,115) 1,342,562 978,447

Page 5

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee) REGISTERED NUMBER: 00133531 BALANCE SHEET AS AT 31 DECEMBER 2011

Note FIXED ASSETS Intangible assets Tangible assets Investments 8 9 10

2011 27,981 1,016,559 31,151 1,075,691

2010 27,600 1,026,399 31,151 1,085,150

CURRENT ASSETS Debtors Cash at bank and in hand

11

380,898 199,778 580,676

240,852 214,557 455,409 (530,965) 111,370 1,187,061 (75,556) 1,009,594

CREDITORS: amounts falling due within one year NET CURRENT ASSETS/(LIABILITIES) NET ASSETS CAPITAL AND RESERVES Revaluation reserve Profit and loss account

12

(469,306)

13 13

31,147 1,155,914 1,187,061

31,147 978,447 1,009,594

The financial statements have been prepared in accordance with the special provisions relating to companies subject to the small companies regime within Part 15 of the Companies Act 2006 and in accordance with the Financial Reporting Standard for Smaller Entities (effective April 2008). The financial statements were approved and authorised for issue by the board and were signed on its behalf by:

................................................ S Vickers Director Date: The notes on pages 7 to 13 form part of these financial statements.

Page 6

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2011

1.

ACCOUNTING POLICIES 1.1 Basis of preparation of financial statements The financial statements have been prepared under the historical cost convention as modified by the revaluation of Fixed asset investment and in accordance with the Financial Reporting Standard for Smaller Entities (effective April 2008). 1.2 Subsidiary undertakings As a small group, exemption under section 398 of the Companies Act 2006 has been taken in these financial statements from the requirement to prepare consolidated accounts. The financial statements present the information about the company as an individual undertaking and not about its group. Further details of the entity's subsidiary undertakings are set out in note. 1.3 Cash flow The financial statements do not include a Cash flow statement because the company, as a small reporting entity, is exempt from the requirement to prepare such a statement under the Financial Reporting Standard for Smaller Entities (effective April 2008). 1.4 Turnover Turnover comprises subscription and other related income recognised by the company in respect of services and goods supplied during the year, exclusive of Value Added Tax and trade discounts. 1.5 Intangible fixed assets and amortisation Intangible fixed assets are to be amortised over their expected useful lives, being 5 years, from the stage at which they are ready to generate future economic benefits. 1.6 Tangible fixed assets and depreciation Tangible fixed assets are stated at cost or valuation less depreciation. Depreciation is provided at rates calculated to write off the cost or valuation of fixed assets, less their estimated residual value, over their expected useful lives on the following bases: Freehold property Motor vehicles Fixtures & fittings 50 years straight line 5 years straight line 2 - 7 years straight line

Page 7

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2011

1.

ACCOUNTING POLICIES (continued) 1.7 Deferred taxation Full provision is made for deferred tax assets and liabilities arising from all timing differences between the recognition of gains and losses in the financial statements and recognition in the tax computation. Deferred tax is not provided on timing differences arising from the revaluation of fixed assets in the financial statements. A net deferred tax asset is recognised only if it can be regarded as more likely than not that there will be suitable taxable profits from which the future reversal of the underlying timing differences can be deducted. Deferred tax assets and liabilities are calculated at the tax rates expected to be effective at the time the timing differences are expected to reverse. Deferred tax assets and liabilities are not discounted. 1.8 Leases Assets obtained under hire purchase contracts and finance leases are capitalised as tangible fixed assets. Assets acquired by finance lease are depreciated over the shorter of the lease term and their useful lives. Assets acquired by hire purchase are depreciated over their useful lives. Finance leases are those where substantially all of the benefits and risks of ownership are assumed by the company. Obligations under such agreements are included in creditors net of the finance charge allocated to future periods. The finance element of the rental payment is charged to the Profit and loss account so as to produce a constant periodic rate of charge on the net obligation outstanding in each period. 1.9 Pensions Contributions are paid to the individual personal pension plans of the employees on a defined contributions basis.

2.

TURNOVER AND SEGMENTAL ANALYSIS Turnover represents the amount derived from the provision of goods and services which fall within the company's ordinary activities, stated net of value added tax. Turnover Cost of Gross profit Turnover Gross Profit 2011 sales 2011 2011 2010 2010 Subscriptions Training courses Journal Conferences Commission and other activities Total 630,475 74,575 136,391 96,021 91,710 1,029,172 10,639 134,992 76,494 222,125 630,475 63,936 1,399 19,527 91,710 807,047 661,100 143,085 158,723 99,449 87,526 1,149,883 661,100 117,453 27,932 (17,542) 87,526 876,469

Page 8

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2011

3.

OPERATING LOSS The operating loss is stated after charging: 2011 Depreciation of tangible fixed assets: - owned by the company Auditors' remuneration Pension costs Amortisation of development costs 50,960 5,500 28,069 7,155 2010 45,159 5,500 26,004 6,900

4.

STAFF COSTS Staff costs, including directors' remuneration, were as follows: 2011 442,788 50,534 28,069 521,391 2010 444,653 73,227 26,004 543,884

Wages and salaries Social security costs Other pension costs

The average monthly number of employees, including the directors, during the year was as follows: 2011 No. 14 2010 No. 13

Administrative staff

5.

DIRECTORS' REMUNERATION During the year payments were made on behalf of 1 director (2010 - 1) in respect of a personal pension plan.

6.

EXCEPTIONAL ITEMS 2011 Items related to suspected fraudulent activities 214,510 2010 (243,100)

Page 9

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2011

7.

TAXATION 2011 101 2010 916

UK corporation tax charge on profit/loss for the year

8.

INTANGIBLE FIXED ASSETS Development Cost At 1 January 2011 Additions At 31 December 2011 Amortisation At 1 January 2011 Charge for the year At 31 December 2011 Net book value At 31 December 2011 At 31 December 2010 34,500 7,536 42,036 6,900 7,155 14,055

27,981 27,600

Page 10

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2011

9.

TANGIBLE FIXED ASSETS Freehold property Cost or valuation At 1 January 2011 Additions At 31 December 2011 Depreciation At 1 January 2011 Charge for the year At 31 December 2011 Net book value At 31 December 2011 At 31 December 2010 1,097,443 21,137 1,118,580 8,481 8,481 122,240 12,630 134,870 1,228,164 33,767 1,261,931 Motor vehicles Fixtures & fittings Total

117,216 22,266 139,482

2,827 2,827

84,549 18,514 103,063

201,765 43,607 245,372

979,098 980,227

5,654 8,481

31,807 37,691

1,016,559 1,026,399

10.

FIXED ASSET INVESTMENTS British Association of Removers (Services) Limited is a wholly owned subsidiary company incorporated in Great Britain, which is engaged in bulk buying services for the members of British Association of Removers Limited. The balance sheet incorporates a revaluation reserve of 31,147 arising on the acquisition of that company. Quality Service Standards Limited is a wholly owned subsidiary company incorporated in Great Britain and engaged in providing quality assessment services. British Association of Removers (Training Services) Limited is a wholly owned subsidiary company incorporated in Great Britain and is dormant. The ordinary share capital owned in respect of BAR (Services), QSS and BAR (Training Services) is 2 for each company in both 2011 and 2010. Investments in subsidiary companies Cost or valuation At 1 January 2011 and 31 December 2011 Net book value At 31 December 2011 At 31 December 2010 31,151 31,151 31,151

Page 11

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2011

10.

FIXED ASSET INVESTMENTS (continued) Subsidiary undertakings The following were subsidiary undertakings of the company: Name British Association of Removers (Services) Limited Quality Service Standards Limited British Association of Removers (Training Services) Limited Class of shares Ordinary Ordinary Ordinary Holding 100 % 100 % 100 %

British Association of Removers (Training Services) Limited has been dormant throughout 2011 and 2010.

11.

DEBTORS 2011 Trade debtors Amounts owed by group undertakings Prepayments and accrued income Other debtors 180,299 47,088 149,551 3,960 380,898 2010 172,725 14,093 25,102 28,932 240,852

12.

CREDITORS: Amounts falling due within one year 2011 Bank loans and overdrafts Trade creditors Social security and other taxes (see below) Deferred income Other creditors 37,952 37,579 341,074 52,701 469,306 Social security and other taxes 2011 19,473 18,106 37,579 2010 49,656 9,101 58,757 2010 7,546 53,941 58,757 321,467 89,254 530,965

PAYE and NIC's VAT

Page 12

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2011

13.

RESERVES Revaluation Profit and reserve loss account 31,147 978,447 177,467 31,147 1,155,914

At 1 January 2011 Profit for the year At 31 December 2011 14. CONTINGENT LIABILITIES

Due to an ongoing legal case associated with a suspected fraud in previous years there is the potential that a claim will be made against the company by a third party. The company does not accept any liabilty for any claims made against it in relation to this matter and it is considered that detailed reference to this or any other matter in relation to the suspected fraud may be prejudicial in light of the ongoing fraud case.

15.

OTHER FINANCIAL COMMITMENTS Financial commitments due under operating leases for the year ending 31 December 2011 are as follows:-

Leases expiring 2011 Within one year Within one to two years Within two to three years Total 12,362 6,299 18,661 2010 9,108 3,487 2,729 15,324

16.

RELATED PARTY TRANSACTIONS The names of the company's directors are set out in the Report of the Board of Directors. The members of the Board of Directors are considered to be its key management for the purposes of Financial Reporting Standard No 8. Members of the Board of Directors are connected with member companies which pay subscriptions in the normal course of business.

Page 13

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

DETAILED TRADING AND PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED 31 DECEMBER 2011

Page TURNOVER Cost of sales GROSS PROFIT LESS: OVERHEADS Administration expenses OPERATING LOSS Interest receivable Investment income Exceptional items PROFIT/(LOSS) FOR THE YEAR 16 16 16 15 15 15

2011 1,029,172 (222,125) 807,047

2010 1,149,883 (273,414) 876,469

(844,489) (37,442) 500 214,510 177,568

(1,003,841) (127,372) 3,273 4,000 (243,100) (363,199)

Page 14

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

SCHEDULE TO THE DETAILED ACCOUNTS FOR THE YEAR ENDED 31 DECEMBER 2011

2011 TURNOVER Subscription Income Other operating income 640,145 389,027 1,029,172

2010 662,570 487,313 1,149,883

2011 COST OF SALES Direct costs 222,125

2010 273,414

2011 ADMINISTRATION EXPENSES Directors salaries Directors pension costs Staff salaries Staff national insurance Staff pension costs Rates Insurances Repairs and maintenance Legal and professional Public relations Printing and stationery Equipment hire Telephone and fax Postage Bad debts Staff training Membership inspections Hotels, travel and subsistence Sundry expenses BAR board and committees Fedemac subscription and expenses Bank charges Depreciation and amortisation Profit/loss on sale of tangible assets 91,404 12,906 351,384 50,534 15,163 34,903 4,122 4,193 3,092 19,376 7,745 6,770 11,679 4,377 1,579 10,300 31,120 33,982 14,150 53,783 24,376 6,591 50,960 844,489

2010 87,332 8,555 357,321 73,227 17,449 37,378 362 9,482 79,679 39,634 8,575 9,467 8,284 6,177 41,232 4,875 38,703 22,971 17,956 46,134 26,107 8,579 52,059 2,303 1,003,841

Page 15

THE BRITISH ASSOCIATION OF REMOVERS LIMITED (A company limited by guarantee)

SCHEDULE TO THE DETAILED ACCOUNTS FOR THE YEAR ENDED 31 DECEMBER 2011

2011 INTEREST RECEIVABLE Bank interest receivable 500

2010 3,273

2011 INVESTMENT INCOME Dividend income -

2010 4,000

2011 EXCEPTIONAL ITEMS Other exceptional items 214,510

2010 (243,100)

Page 16

British Association of Removers Ltd

Tangent House 62 Exchange Road Watford Herts WD18 0TG T 01923 699480 F 01923 699481 E info@bar.co.uk W www.bar.co.uk