Professional Documents
Culture Documents
Πτυχιακή Ευθύμιου Στύλου
Πτυχιακή Ευθύμιου Στύλου
( 44-. 6162)
2012
Food and
Beverage ,
.
F&B managers
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Food and Beverage
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Food and Beverage
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Food and Beverage
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Food and Beverage
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.........................................................................................2
................................................................................3
..........................................................................................5
1.
1.1. ......................................................................7
1.2. ...............................7
1.3. .......................................................................8
2.
FOOD AND BEVERAGE MANAGEMENT
2.1. Food and Beverage Management.......11
2.2. F&B................................13
2.3 Food and Beverage manager............................................................14
2.4. H Food and Beverage..................................15
2.4.1 ................................................................................16
2.4.2 Room service............................................................................18
2.4.3. Outsourcing............................................................................20
2.5. marketing Food and Beverage.............................21
2.6. Food and Beverage
.................................................................................................................23
3.
FOOD AND BEVERAGE
3.1. .............................................................................................26
3.1.1. .....................................................26
3.1.2. ..........................................................27
3.1.3. ..............................................28
3.2 ...................................................................................................30
3.2.1. ................................................................30
3.2.2. .....................................................................31
3
3.2.3. ........................................................32
3.3. ()........................................................................34
3.3.1. ........................................................34
3.3.2 .................................................36
3.4. ........................................................................38
3.5. .........................................................................40
3.5.1.
.......................................................................................43
4.
4.1. .......................................................................46
4.2. MENU .............................................................47
4.3. ...............................................................................51
4.3.1. ...............................................................................51
4.3.2.
Food and Beverage...........................................................................52
4.4. .............................................................57
4.4.1.
Food and Beverage...........................................................................58
5
:
CLASSICAL HOTELS, ATHENS IMPERIAL ...........................61
6.
-................................................65
...............................................................................68
...................................................................................69
4
Food and Beverage.
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Food and Beverage
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Food and
Beverage
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Food and Beverage manager
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Food and Beverage
. Service manager
Athens Imperial
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5
1.
1.1.
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1.3.
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2.
FOOD AND BEVERAGE MANAGEMENT
2.1. Food and Beverage Management
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(Lundberg, D. 1997) ,
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Food and Beverage Management
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2.2. F&B
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(job
description).
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2.4.1
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- customer loyalty,
.
. (,
. 2012)
,
. :
. (, . 2002)
,
. Hilton Athens
86% Capsis Hotel
, 100%.
, Porto Elounda De Luxe
Resort Bed and Breakfast 85-90%, Half Board
95% Full Board 85-90%. (, . 2012)
18
.
:
Continental breakfast .
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American English breakfast.
continental breakfast
.
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(, . 2002)
.
, room service
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room service
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room service
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1. room service
.
2. room service
20
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room service, .
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menu
. (, . 2002)
2.4.3. Outsourcing
21
.
outsourcing.
. ,
, . (, . 2002)
, , ,
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chef saucier . (, . 1999)
outsourcing
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, , catering .
(, . 2002)
,
outsourcing .
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(, . 1999)
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22
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(, .
2006),
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happy hour,
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24
,
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. 2009)
.
, Food and Beverage.
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(, . 1999)
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27
3.
FOOD AND BEVERAGE
.
.
Food & Beverage :
1.
2. ()
3.
4.
5. Room service
6. Bar
, snack bar, bar , , , ..
,
. (, . 2002)
3.1.
3.1.1.
.
. (, . 2009)
28
,
.
breakfast room.
. (, . 2006)
table d hote.
. table d hote
.
. (, . 2002)
3.1.2.
.
. , :
a la carte.
.
:
.
.
, .
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Snack bar:
, .
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, , . (, . 2002)
3.1.3.
, .
.
Directeur de
restaurant.
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30
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5 10
captain.
.
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Head waiter
Maiter de hotel
31
Cartain
Chef de rangs
Waiter
Chef de rang
Assistant waiter
Commis de rang
Commis debarasseur
Wine waiter
Sommelier de vin
Meat carver
Trancheur
Chef detage
: , . 2002
3.2
3.2.1.
,
, , , .
. ,
, . (, .
2006)
American bar. ,
. , Hotel bar
.
, Hotel bars
,
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32
.
.
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Hotel bar
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.
. ,
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.
Hotel bar
. , , Hotel
bar
.
. (, . 2006)
3.2.2.
.
,
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(Main bar).
.
33
.
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(beach bar).
.
.
.
.
(Restaurant bar).
.
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.
(Dancing bar).
.
, .
DJs
. (, . 2002)
(Service bar).
.
.
Tennis bar,
bowling bar . ,
.
.
(, . 2006)
3.2.3.
35
, ,
. ,
.
.
(bar manager
Bar supervisor)
.
Assistant bar manager
. Bar captain
. Bar tender
. (, . 2006)
,
.
. Bar boy
.
,
,
.
. (, . 2002)
3.3. ()
3.3.1.
36
.
.
.
,
.
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grill room snack bar
.
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,
.
.
,
. (, . 1999)
:
1. .
37
2. .
3. .
.
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4. .
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5. .
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. (, . 1999)
6. .
7. .
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38
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, ,
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(, .-, . 2004)
3.3.2
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39
, ,
. , food and beverage
manager ,
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40
Chef de couisine
Chef poissonier
Sous chef
Chef potager
Chef saucier
Saladier
Cuisinier de
personnel
Chef entremetier
Regimier
Chef ratisseur
Chef de nuit
Chef patissier
Chef de banquet
: , . 2002
3.4.
, .
.
,
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41
,
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catering.
,
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VIP ..
(, . 1996)
.
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42
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, , , maitre
captains
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(, . 2002)
3.5.
43
. Food and beverage
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Food and beverage manager.
logistic .
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44
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. (, . 1999)
FIFO (First in First out). ,
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2002)
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4.
4.1.
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50
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4.2. MENU
.
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51
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.
(, . 1999)
.
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.
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. (,
. 2002)
. , a la carte
table dhote.
.
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,
. table dhote
.
52
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.
(, . 1999)
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53
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menu engineering,
.
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54
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.
: , . 2002
CompuChef.
. (, . 2002)
4.3.
4.3.1.
55
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4.3.3.
59
.
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ISO (International Organization for Standardization).
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( ),
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120
ISO 9000.
.
,
. , ISO 9000
(, , ..),
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.
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, (HACCP)
.
ISO 9000 .
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60
.
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. (, .-, .-, .,
2000)
ISO,
. ACCP (Hazard
Analysis Critical Control Point) , ,
.
(, )
. , Q,
.
Green Key.
,
. (, ., 2012)
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61
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(, .-, .-, ., 2000)
4.4.
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(, . 2002) ,
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62
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.
. (, . 2002)
Hilton Athens
.( , . 2012)
.
, ,
, , .
. ,
. (, . 1999)
Economou Hotel
Athenaeum
Intercontinental
. ,
, , ,
. Capsis Hotel Chain
,
, Hilton Athens
. (, . 2012)
.
,
. ,
,
.
64
,
. ,
. (touristiki-agora.gr, 2012)
,
.
,
.
,
,
PDA
Pocket .
. (, .-, ., 2012)
65
5
: CLASSICAL HOTELS, ATHENS IMPERIAL
Athens Imperial
12/04/2012.
Service manager .
Athens Imperial ,
237 25 .
Classical Hotels . . Classical Hotels
, , ,
.
,
.
,
. ( ., 2012)
F&B , , ,
Mini Bar Room Service. ,
, .
Asia Fresh The Restaurant
Hippy Chic Lounge Bar, Island 12:00 Lounge Bar Roof-top Pool Bar.
Mini Bar 24- Room Service.(Athens Imperial, 2012)
F&B F&B manager
Food and Beverage
F&B assistant manager. service service manager
F&B
, Room Service.
restaurant manager Room Service manager
captain .
Chef Sous Chef,
66
, , F&B controller
.
80 90% . ,
.
ala carte
. ,
ala minute,
F&B
.
,
catering.
. ,
.
F&B,
.
,
. , F&B
. ,
,
F&B. ,
.
. ,
,
.
up selling
67
,
.
Athens
Imperial
.
.
,
,
.
.
.
, ,
.
e-mail
.
.
.
F&B manager
. F&B manager
.
Chef.
Athens Imperial,
68
.
.
,
.
,
. ,
.
F&B Athens Imperial
HACCP ISO.
. ,
. ,
.
F&B .
. ,
value for money, .
69
6. -
.
2.
Food and Beverage.
3. Food and Beverage manager
,
.
4. room service
.
5.
outsourcing
. ,
.
6. Food and Beverage
.
7. Food and Beverage , , Room service,
, .
, .
8.
menu
engineering.
70
9.
. ,
ISO 9000 HACCP
.
10.
71
:
Lundberg, D., (1997), , ,
:
, .-, ., (2004), -
. --- -. , ,
:
, ., (2006), , , :
, .,(2006), . ----
- . , :
, .-, .-, ., (2000), ISO 9000 &
ISO 14000. -
& . ,
, : University Studio Press
, ., (2002), Hotel management, , , :
.
, ., (2009), - , , :
Interbooks
, ., (2002), :
, : , , : .
, ., (1999), , , : Interbooks
, ., (1999), ,
, , : Interbooks
, ., (1996), , ,
: Interbooks
72
:
, ., :
http://www.touristiki-agora.gr/article.asp?ID=248
08/02/2012
, .,
http://www.touristiki-agora.gr/article.asp?ID=2890 08/02/2012
touristiki-agora.gr,
http://www.touristiki-agora.gr/article.asp?ID=693 08/02/2012
, .-, ., , ONLINE!
http://www.touristiki-agora.gr/article.asp?ID=2620
08/02/2012
, ., :
. http://www.touristiki-agora.gr/article.asp?ID=247
08/02/2012
HotelsLine.gr,
http://www.hotelsline.gr/root/newhotel/prodiagrafes_x.asp 17/04/1012
Athens Imperial, http://www.classicalhotels.com/athensimperial/
17/04/1012
.,
http://www.classicalhotels.com/el/about/group/ 17/04/1012
73
F&B;
.
74