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FOOD AND BEVERAGE MANAGEMENT

THE FOOD AND BEVERAGE MANAGEMENT IN A GREAT HOTEL UNIT

( 44-. 6162)

2012

Food and
Beverage ,
.

F&B managers
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Food and Beverage

.

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Food and Beverage
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Food and Beverage
.

Food and Beverage

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.........................................................................................2
................................................................................3
..........................................................................................5
1.

1.1. ......................................................................7
1.2. ...............................7
1.3. .......................................................................8

2.
FOOD AND BEVERAGE MANAGEMENT
2.1. Food and Beverage Management.......11
2.2. F&B................................13
2.3 Food and Beverage manager............................................................14
2.4. H Food and Beverage..................................15
2.4.1 ................................................................................16
2.4.2 Room service............................................................................18
2.4.3. Outsourcing............................................................................20
2.5. marketing Food and Beverage.............................21
2.6. Food and Beverage
.................................................................................................................23

3.
FOOD AND BEVERAGE
3.1. .............................................................................................26
3.1.1. .....................................................26
3.1.2. ..........................................................27
3.1.3. ..............................................28
3.2 ...................................................................................................30
3.2.1. ................................................................30
3.2.2. .....................................................................31
3

3.2.3. ........................................................32
3.3. ()........................................................................34
3.3.1. ........................................................34
3.3.2 .................................................36
3.4. ........................................................................38
3.5. .........................................................................40
3.5.1.
.......................................................................................43

4.

4.1. .......................................................................46
4.2. MENU .............................................................47
4.3. ...............................................................................51
4.3.1. ...............................................................................51
4.3.2.
Food and Beverage...........................................................................52
4.4. .............................................................57
4.4.1.
Food and Beverage...........................................................................58

5
:
CLASSICAL HOTELS, ATHENS IMPERIAL ...........................61

6.
-................................................65

...............................................................................68
...................................................................................69
4


Food and Beverage.
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Food and Beverage

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Food and
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Food and Beverage manager
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Food and Beverage
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Food and Beverage
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Imperial. ,
service manager 12/04/2012
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Food and Beverage
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2.
FOOD AND BEVERAGE MANAGEMENT
2.1. Food and Beverage Management

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(Bed and Breakfast BB)

(Half Board HB)

(Full Board FB)


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. Hilton Athens
86% Capsis Hotel
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, Porto Elounda De Luxe
Resort Bed and Breakfast 85-90%, Half Board
95% Full Board 85-90%. (, . 2012)
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Continental breakfast .

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American English breakfast.

continental breakfast
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2.4.2 Room service


room service
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food and
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2.4.3. Outsourcing
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2.5. marketing Food and Beverage


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3.
FOOD AND BEVERAGE


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Food & Beverage :
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4.
5. Room service
6. Bar

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3.1.1.

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breakfast room.

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3.1.2.

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a la carte.

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Grill room: Grill room



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Directeur de
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Head waiter

Maiter de hotel
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Assistant head waiter

Sous maiter de hotel

Cartain

Chef de rangs

Waiter

Chef de rang

Assistant waiter

Commis de rang

Trainee- bus boy

Commis debarasseur

Wine waiter

Sommelier de vin

Meat carver

Trancheur

Room service waiter

Chef detage

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3.2.1.
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3.2.3.
35


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Bar supervisor)
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Assistant bar manager
. Bar captain

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3.3. ()
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Chef de couisine

Chef poissonier

Sous chef

Chef potager

Chef saucier

Saladier

Chef garde manger

Cuisinier de

personnel

Chef entremetier

Regimier

Chef ratisseur

Chef de nuit

Chef patissier

Chef de banquet

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3.4.

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4.

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4.2. MENU


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4.3.
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59

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ISO (International Organization for Standardization).

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ISO 9000.


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ISO 9000 .
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ISO,
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Analysis Critical Control Point) , ,
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Green Key.
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4.4.
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4.4.1. Food and Beverage




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light . .(, . 1999)

, . Economou Hotel
63

Hilton Athens
.( , . 2012)

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Economou Hotel
Athenaeum
Intercontinental



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. Capsis Hotel Chain
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, Hilton Athens
. (, . 2012)

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,

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. (touristiki-agora.gr, 2012)
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Pocket .

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65

5
: CLASSICAL HOTELS, ATHENS IMPERIAL


Athens Imperial
12/04/2012.
Service manager .
Athens Imperial ,
237 25 .
Classical Hotels . . Classical Hotels
, , ,
.
,
.
,
. ( ., 2012)
F&B , , ,
Mini Bar Room Service. ,

, .
Asia Fresh The Restaurant
Hippy Chic Lounge Bar, Island 12:00 Lounge Bar Roof-top Pool Bar.
Mini Bar 24- Room Service.(Athens Imperial, 2012)
F&B F&B manager
Food and Beverage
F&B assistant manager. service service manager
F&B
, Room Service.
restaurant manager Room Service manager
captain .
Chef Sous Chef,
66

, , F&B controller
.

80 90% . ,

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ala carte
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ala minute,
F&B
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catering.

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F&B,

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F&B. ,
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up selling
67

,

.

Athens

Imperial

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.
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e-mail


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F&B manager
. F&B manager

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Chef.
Athens Imperial,
68


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F&B Athens Imperial

HACCP ISO.


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F&B .

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value for money, .

69

6. -

1. Food and Beverage Management


.
2.


Food and Beverage.
3. Food and Beverage manager

,
.
4. room service

.
5.

outsourcing


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.
6. Food and Beverage


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7. Food and Beverage , , Room service,

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, .
8.


menu
engineering.
70

9.

. ,
ISO 9000 HACCP

.
10.

Food and Beverage. ,



.

71


:
Lundberg, D., (1997), , ,
:
, .-, ., (2004), -

. --- -. , ,
:
, ., (2006), , , :
, .,(2006), . ----

- . , :
, .-, .-, ., (2000), ISO 9000 &

ISO 14000. -
& . ,
, : University Studio Press
, ., (2002), Hotel management, , , :

.
, ., (2009), - , , :

Interbooks
, ., (2002), :
, : , , : .
, ., (1999), , , : Interbooks
, ., (1999), ,

, , : Interbooks
, ., (1996), , ,

: Interbooks

72

:
, ., :

http://www.touristiki-agora.gr/article.asp?ID=248
08/02/2012
, .,

http://www.touristiki-agora.gr/article.asp?ID=2890 08/02/2012
touristiki-agora.gr,

http://www.touristiki-agora.gr/article.asp?ID=693 08/02/2012
, .-, ., , ONLINE!

http://www.touristiki-agora.gr/article.asp?ID=2620
08/02/2012
, ., :


. http://www.touristiki-agora.gr/article.asp?ID=247
08/02/2012
HotelsLine.gr,


http://www.hotelsline.gr/root/newhotel/prodiagrafes_x.asp 17/04/1012
Athens Imperial, http://www.classicalhotels.com/athensimperial/

17/04/1012
.,

http://www.classicalhotels.com/el/about/group/ 17/04/1012

73

: Food and Beverage management


.
,
,
.
1. F&B ;
2. F&B;
3. ;
; , ;
4. F&B
Outsourcing; , ;
;
5. F&B;
;
6. ;
;

;
7. ;
;
;
8. ISO;
;
;
9.

F&B;

.
74

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