Toyota Profit Surges as Output Returns to Normal

TOKYOToyota Motor Corp. 7203.TO 0.00% said Wednesday that its net profit grew nearly five-fold in the January-March quarter, as production returned to normal capacity from the disruptions of the earthquake disaster a year earlier. Japan's biggest car maker by volume posted a net profit of 121 billion ($1.51 billion) in the three months ended March, up from 25.4 billion a year earlier, thanks also to solid sales in the U.S. and Japan.

The result beat analysts' estimate for 112.9 billion in net profit compiled by data provider FactSet. Sales grew 23% to 5.703 trillion in the quarter from 4.642 trillion. Operating profit soared more than five-fold to 238.5 billion from 46.1 billion. The Japanese auto giant expects net profit to more than double to 760 billion in the current fiscal year through March. Sales are seen up 18.4% at 22 trillion. Toyota projects that its operating profit will nearly triple to 1 trillion. Toyota reports earnings under U.S. accounting standards.

Write to Yoshio Takahashi atyoshio.takahashi@dowjones.com

12 Facts About Body Language You Should Know Before Your Next Job Interview

Most of us aren't aware of our body language, especially when we're in a stressful situation but interviewers are trained to read it. Karl Rozemeyer at TheLadders says in a report that involuntary body language can be compared to stage fright for an actor. To see how actors effectively communicate with their bodies, Rozemeyer spoke to John Treacy Egan, a Broadway actor, and Jodie Bentley, an acting coach. I think it is important to have body awareness before you go into an interview, Bentley said. "There are many actions and habits that we should consider doing or avoid doing to tell the right story during the interview setting." TheLadders gave us permission to share these 12 body tricks jobseekers should master before stepping into the interviewing room. All of the photos are modeled by Business Insider staffers. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#ixzz1uMVrYSnv

1. Feel good about your wardrobe and wear clothes that 'show you in your best lighting'

Mandi Woodruff, Your Money reporter Vivian Giang / Business Insider I really think that the clothes that you wear impact who you are, and if you wear something that makes you feel fabulous, your body language is going to be so much more comfortable in the moment," Bentley said. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#1-feel-good-about-your-wardrobe-and-wear-clothes-that-show-you-in-yourbest-lighting-1#ixzz1uMVwbaml

2. Hold onto a talisman to comfort yourself

Vivian Giang / Business Insider Bentley advised: Wear a piece of jewelry or a scarf or something that has meaning to you and can ground you in the moment. If I get nervous, sometimes I will look at my wedding ring and think of my husband who supports me, and I realize I should be doing this and I am on the right path." "When we get nervous, we feel ourselves being removed from our bodies slightly. I think that having that talisman is a great way just to keep us grounded and present in the moment. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#2-hold-onto-a-talisman-to-comfort-yourself-2#ixzz1uMW9Sku6

3. Place your feet on the floor

Vivian Giang / Business Insider Keep both of your feet on the ground and try not to cross your legs, which Egan said gives off signs that you're unsure of yourself. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#3-place-your-feet-on-the-floor-3#ixzz1uMWDOuK5

4. Sit still or you'll come off as a nervous person

Mandi Woodruff / Business Insider

Nervous energy isnt good, Bentley said. And so a lot of people cross their legs and shake their legs over and over again. Not that we need to sit with ankles crossed and be stiff. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#4-sit-still-or-youll-come-off-as-a-nervous-person-4#ixzz1uMWGLCz6

5. Place your hands on your knees

William Wei, multimedia producer Vivian Giang / Business Insider If you have to make a point, Egan said, you can use your hands. However, try not to speak with your hands, so keep them on your knees so that you'll be aware of them. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#5-place-your-hands-on-your-knees-5#ixzz1uMWM1gEG

6. Sit a bit forward to show that you're interested and serious about the interview

Vivian Giang / Business Insider You dont want to sit back, Egan said. Leaning backwards can leave the impression that you are overly relaxed and can make you look untidy. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#6-sit-a-bit-forward-to-show-that-youre-interested-and-serious-about-theinterview-6#ixzz1uMWPCYV8

7. Folding your arms will make you seem unfriendly

Jhaneel Lockhart, War Room and Careers intern

Vivian Giang / Business Insider I think that is a bad habit that a lot of people fall into. It definitely closes you off (from the interviewer). Not a lot of actors do it, Bentley said. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#7-folding-your-arms-will-make-you-seem-unfriendly-7#ixzz1uMWRpDlq

8. Playing with your hair or cracking your knuckles can be extremely distracting to your interviewer

Mandi Woodruff, Your Money reporter Vivian Giang / Business Insider I have big, red, curly hair, and I used to twirl my curls when I got nervous, Bentley said. It is about really being honest with yourself and saying to yourself: What are my habits when I get nervous, and how can I eliminate them? Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#8-playing-with-your-hair-or-cracking-your-knuckles-can-be-extremelydistracting-to-your-interviewer-8#ixzz1uMWUmEmW

9. Putting your hands in your pockets makes you look 'messy'

Meredith Galante, The Life reporter Vivian Giang / Business Insider If you are standing at all in the interview, then hands in the pockets are a big no-no. That just looks so clumsy and messy, Bentley said. Instead, Egan advised to "let your hands drop to your side, and talk. When you need to use your hands, engage them. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#9-putting-your-hands-in-your-pockets-makes-you-look-messy9#ixzz1uMWXsq5p

10. Don't invade the interviewer's space and keep your hands and body parts on your side of the desk

Eloise Lee, military & defense reporter and Jhaneel Lockhart, Careers intern Vivian Giang / Business Insider Some people just get too close for comfort, Bentley said. They think that they want to make a connection, so they get closer. Really knowing that boundary is really important. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#10-dont-invade-the-interviewers-space-and-keep-your-hands-and-bodyparts-on-your-side-of-the-desk-10#ixzz1uMWaib63

11. Use props to help you look more comfortable

Arden Pennell, program director Michael Seto If you need a prop like a pen, use it if it makes you feel a little bit more comfortable, Egan said. Start with the place where you feel safest, holding your hands together or holding a prop, but give yourself the chance to step away from that during the presentation or interview. It makes you look stronger. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#11-use-props-to-help-you-look-more-comfortable-11#ixzz1uMWdXQvi

12. Staring will make you look too intense and unnatural

Dina Spector, assistant features editor, and Ashley Lutz, main page reporter Vivian Giang / Business Insider In a conversation, (actors) never fully lock eyes with people, Bentley said. We talk, we look people in the eyes, we have a thought, and we look away. We look to the right, and we look to the left. Egan agreed: When you start staring at them, you start "to look a little crazy. If you feel like you are looking the person in the eye too long, hold it one more second and break away. Read more: http://www.businessinsider.com/12-facts-about-body-language-to-know-before-yournext-interview-2012-5#12-staring-will-make-you-look-too-intense-and-unnatural12#ixzz1uMWgh1Ci

What Rent The Runway CEO Jenn Hyman Now Knows About Customer Service

Jenn Hyman at the Behance 99% conference in New York City Read more: http://www.businessinsider.com/jenn-hyman-rent-the-runway-ceos-lessons-incustomer-service-2012-5#ixzz1uMX8YH37 Read more: http://www.businessinsider.com/jenn-hyman-rent-the-runway-ceos-lessons-incustomer-service-2012-5#ixzz1uMWnTUcI Customer service has been changing rapidly in the past few years. Companies have moved online, and immediacy is everything. At the recent Behance 99% conference on creativity in New York City, Rent The Runway CEO Jenn Hyman shared what she's learned about dealing with people since launching her ecommerce site in 2009. Here are the four key takeaways from her conversation with Behance Network CEO Scott Belsky and Warby Parker co-founder Neil Blumenthal, edited slightly for clarity: You're selling an experience, not a product The co-founder of Zappos says that when you sell a dream, you can sell it for a higher price because you are paying for culture and customer service. And interesting corollary is what happened with Netflix. Executives there didnt understand that people viewed Netflix as an experience. Referrals drive business Our community is the best marketing engine that we have. We already have tens of thousands of photos on our site. When we mess up, its all over Facebook, all over Twitter. How honestly we react and apologize to

those situations [is extremely important]. Too often companies try to make excuses, and people are smarter than that. People don't listen People dont read. They dont actually listen. Communicate your message as quickly and succinctly as possible. We put in 36-size font, "You get the second size for free," and only 50 percent of our customers know this. It takes a while to build loyalty When you track loyalty rates, after three to four times, it goes from this [small measure] to soaring. No one builds loyalty after the first time. You dont build a lifelong relationship with someone after meeting for the first time. Read more: http://www.businessinsider.com/jenn-hyman-rent-the-runway-ceos-lessons-incustomer-service-2012-5#ixzz1uMX1GKq6

17 Tips On Becoming A Charismatic Leader

You don't have to be the most attractive person in the room

Wikimedia Commons Yes, we all agree that being attractive certainly has its advantages, but it's definitely not a requirement. Winston Churchill wasn't a sex symbol, but he's still considered one of the most influential leaders in history.

Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#you-dont-have-to-be-the-most-attractive-person-in-the-room1#ixzz1uMXJkbKP

Make people feel like they're the most intelligent, impressive and fascinating person in the room

Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#make-people-feel-like-theyre-the-most-intelligent-impressive-andfascinating-person-in-the-room-2#ixzz1uMXPA1gL

To make someone feel as if they're the only person that matters, do these three things during conversations:

1. Lower the intonation of your voice at the end of sentences. 2. Reduce how quickly and often you nod. 3. Pause for two full seconds before speaking. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#to-make-someone-feel-as-if-theyre-the-only-person-that-matters-dothese-three-things-during-conversations-3#ixzz1uMXSUuoP

Your presence should always be present

Bindaas Madhavi via flickr A study conducted by Harvard professor Daniel Gilbert estimated that 46.9% of the mind is spent "wandering." "Being present means simply having a moment-to-moment awareness of what's happening. It means paying attention to what's going on rather than being caught up in your thoughts." In the middle of a conversation, if your mind is somewhere else, your eyes will glaze over and you'll start making facial expressions not typical to a person listening. And your companions will notice. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#your-presence-should-always-be-present-4#ixzz1uMXXdNMN

Think of something pleasant so you appear to be sincere

iLikeSpoons via flickr Your brain doesn't know the difference between imagination and reality so when you imagine something pleasant, your body will react in an open, accepting manner and make you appear sincere in real-life situations. It only takes as little as 17 milliseconds for people to read your face so any slight "split-second microexpression" has a good chance of being caught. If there's an incongruence between our main expression and that microexpression, people will feel it on a subconscious level: their gut will tell them something's not quite right. There's definitely a clear, visible difference between a social smile and a true smile so think of something pleasant and your smile will be a real one. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#think-of-something-pleasant-so-you-appear-to-be-sincere5#ixzz1uMXe3w46

To appear more open and inviting, rise if you're sitting to be similar heights and keep your hands out of you pockets when you shake someone's hand

U.S. Embassy New Delhi via flick Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#to-appear-more-open-and-inviting-rise-if-youre-sitting-to-be-similarheights-and-keep-your-hands-out-of-you-pockets-when-you-shake-someones-hand6#ixzz1uMXlPujC

Make sure you have the right handshake

jeanbaptisteparis via flickr The right handshake will do more for you than an expensive suit will. Can you imagine someone powerful with a weak, limp, awkward handshake? Probably not. Here are the worst of them: 1. The Dead Fish. This happens when one hand is extended into another, but there is barely any movement. 2. The Knuckle Cruncher. This happens when there's too much force. The violator is usually someone who doesn't know their own strength or someone who is trying to prove that they should be taken seriously. 3. The Dominant. This happens when the hand's palm is extended down, which symbolizes the offender having the "upper hand." The opposite of this is "The Twisting Dominant," which is where the hand is normal at first, but then twists to gain the upper hand once contact is made. 4. The two-handed, or the Politician's Handshake. This happens when the other person uses their free hand to cover the handshake, the other person's wrist, arm and shoulder. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#make-sure-you-have-the-right-handshake-7#ixzz1uMXpaJE1

Become an excellent listener by deliberately pausing and asking questions

U.S. Embassy New Delhi via flickr John F. Kennedy was known as a "superb listener" who made others feel like he was "with them completely." When most of us are trying to show that we're listening, we typically wait for someone to be done speaking before we start. This is not a suficient method. Instead, ask them questions. If you're truly not interested, it will show on your face that you're secretly waiting for your turn to speak. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#become-an-excellent-listener-by-deliberately-pausing-and-askingquestions-8#ixzz1uMXsXzSM

Choose your seat carefully around a table

Richter Frank-Jurgen This decision will influence the outcome of the entire negotiation. When people sit acorss from one another with a table separating them, they tend to argue more and speak in shorter sentences. If you want to avoid confrontation, sit next to the person or at a 90-degree angle from them. Also avoid seating them with their back to an open space, expecially if there is a lot of commotion going on behind them. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#choose-your-seat-carefully-around-a-table-9#ixzz1uMYETw77

Don't compare yourself to others

JillOW via flickr It's in our nature to compare ourselves to others, but if you're criticizing yourself, "the threat response impairs analytic thinking, creative insight, and problem solving," says David Rock, the founder of the NeuroLeadership Institute. This affects us personally, but also affects how others perceive us. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#dont-compare-yourself-to-others-10#ixzz1uMYVsCgM

Combine your power with warmth to create a full, charismatic package

AP To show that you're powerful, you don't have to physically have great strength you can achieve this status by maintaining a strong persona, such as displaying intelligence, like Bill Gates, or kindness, like the Dalai Lama. When you increase your level of power, your charisma level also increases, but it's best to combine this with warmth so you don't appear too cold or dictatorial. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#combine-your-power-with-warmth-to-create-a-full-charismatic-package11#ixzz1uMYZjsRG

Don't let self-doubt affect your persona

Fortune Live Media via flickr In 1978, Georgia State University professors identified that the "imposter syndrome" affected 70% of the population at one point or another. This will create self-doubt as if you're just waiting for someone to expose you as a fraud. This kind of effect will make you appear untruthful and unassure of yourself. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#dont-let-self-doubt-affect-your-persona-12#ixzz1uMYde5TB

Recognize what the problems are and fix them. For example, if you're wearing clothes that are too tight, it will physically show that you're uncomfortable, but your companions will think you appear disengaged and untruthful

Waqas Ahmed via flick Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#recognize-what-the-problems-are-and-fix-them-for-example-if-yourewearing-clothes-that-are-too-tight-it-will-physically-show-that-youre-uncomfortable-but-yourcompanions-will-think-you-appear-disengaged-and-untruthful-13#ixzz1uMZ3cFx1

When you're dealing with a difficult group of people, divide them up, then conquer

Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#when-youre-dealing-with-a-difficult-group-of-people-divide-them-upthen-conquer-14#ixzz1uMZF8xA9

Make time to warm-up before a big event

When it's important that you're charismatic, make sure you fit in a warm-up period that allows you to gradually ramp up to the level you want. You wouldn't run a marathon without warming-up or give a speech without practicing so don't think you can simply be charismatic on the spot. Get in the mental state of warmth and power by taking part in an activity beforehand that makes you happy. If running calms you, then make time for this or simply listen to your favorite music before an important meeting. Make sure the playlist has songs with themes of self-confidence, warmth, empathy, and patience. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#make-time-to-warm-up-before-a-big-event-15#ixzz1uMZJoXbl

Intentionally put yourself in uncomfortable situations so that you can deal with internal discomfort more effectively

Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#intentionally-put-yourself-in-uncomfortable-situations-so-that-you-candeal-with-internal-discomfort-more-effectively-16#ixzz1uMZNOVF7

Know that there are different charisma styles

You can choose different styles based on your own personality and situation. Whatever you do, don't force it or you'll end up seeming unauthentic. Here are the different styles: 1. Focus. This style is based on the perception of presence. Adopt this when you want people to feel like they're the only ones in the room with you. 2. Visionary. This kind of style makes other people feel inspired and appearance matters far less than with any other style. 3. Kindness. This kind of charisma comes from body language and is based mostly on warmth. However, if you don't combine this with some authoritative skills, you'll come off as too overeager to please. 4. Authority. This is the most powerful charisma style of them all and those who acquire it are not likeable all the time. We evaluate this power through four indicators: body language, appearance, title and reactions of others. Read more: http://www.businessinsider.com/17-things-you-need-to-know-if-you-want-to-be-acharismatic-leader-2012-1#know-that-there-are-different-charisma-styles-17#ixzz1uMZRdkov