INBN221 Assignment (Due Date: Friday 8th June 2012) Sample Report Structure

Executive Summary: A succinct summary of your report focusing on your recommendations

Content Page

1 Introduction
1.1 Background as to why this report is being produced
1.2 Objectives that this report aim to achieve
1.3 Deliverables that can be expected from this report (tie this to the individual chapters in
the rest of the report)

2 Terra Firma
2.1 Brief history of Terra Firma and the problems, issues, uncertainties, and opportunities
(this is a summary of the information that you can obtain from the case—you just need
to know what information is important here)
2.2 Strategic map of Terra Firma

3 The IT Function in Terra Firma

3.1 Overview of the IT function (this again is a summary of the information that you can
obtain from the case but you need to summarise it rather than copy wholesale from the
case)
3.2 Issues and problems with the current IT function
3.3 IT Function redefined (using strategy generation concepts to reposition how IT function
should view itself in relation to Terra Firma)

4 New strategic IT functions

4.1 Overview of two new services—brief description and rationale
4.2 Service package and associated service level packages of each of the service
4.3 Potential user profiles and business activity associated with the services
4.4 ROIs for the services and making the case for why they are important

5 Designing the new IT services

5.1 Service 1
5.1.1 Business requirements
5.1.2 Service level package
5.1.3 Detailed requirements
5.1.4 Organisational readiness
5.1.5 Proposed performance measures and targets
5.1.6 Capacity plan
5.1.7 Availability plan
5.1.8 Security framework and plan
5.1.9 Potential partners

5.2 Service 2
5.2.1 Business requirements
 5.2.2 Service level package
5.2.3 Detailed requirements
5.2.4 Organisational readiness
5.2.5 Proposed performance measures and targets
5.2.6 Capacity plan
5.2.7 Availability plan
5.2.8 Security framework and plan
5.2.9 Potential partners

6 Transitioning the new IT services

6.1 Service 1
6.1.1 Request for change
6.1.2 Transition plan
6.1.3 Remediation plan
6.1.4 Configuration baseline
6.1.5 Definitive Media Library and Hardware Spares Information

6.2 Service 2
6.2.1 Request for change
6.2.2 Transition plan
6.2.3 Remediation plan
6.2.4 Configuration baseline
6.2.5 Definitive Media Library and Hardware Spares Information

7 Preparing for operation of the new IT services

7.1 Service Desk Model (for both the new and existing IT services)
7.2 Revised IT service management process that address the following:
7.2.1 Unsuccessful rollout of new services
7.2.2 Management of events
7.2.3 Management of incidents
7.2.4 Management of problems

8 Continually improving the new IT services and management of the IT services

8.1 A 7-step plan for improving one of the new IT services
8.2 A 7-step plan for improving IT service management

9 Summary and conclusion

9.1 A summary of proposed services and how they will help Terra Firma
9.2 Concluding remarks about the value of ITIL for Terra Firma