Professional Documents
Culture Documents
Introduction to
Organizational Behavior
1
OB studies what people do in an
organization and how that
behavior affects the performance
of the organization.
2
Effective manager vs. successful manager
Management duties
• What managers do
• Management roles
• Management skills
3
Management functions
Planning
Organizing
Leading
Controlling
4
Management functions
Interpersonal roles
Informational roles
Decisional roles
5
Management skills
Technical skills
Human skills
Conceptual skills
6
7
Goals of Organizational
Behavior
8
The field of OB seeks to replace
intuitive explanations with
systematic study
9
What other knowledge
help us understand OB?
10
Contributing Disciplines
Psychology seeks to Sociology studies
measure,explain, people in relation to their
and change fellow human beings
behavior
Social psychology
focuses on the
influence of people
on one another
12
Dependent variable
Things which will be affected by OB
• Productivity
• What factors influence the effectiveness and
efficiency of individuals
• Absenteeism
• Absenteeism is not all bad
• Having too high employee absent rate will affect
productivity
• Turnover
• Not all turnover is bad
• High turnover rate…in some degree affect
productivity, particularly 4 the hospitality inducstry
13
• Organizational citizenship behavior (OCB)
• No one will want to pick up the slack
• No one would want to walk extra miles to achieve
the goals.
• Job satisfaction
• Unhappy employees…what else can you say?
14
Organizational citizenship
Discretionary behavior
Not part of an employee's formal job
requirements
Promotes the effective functioning of the
organization
15
Examples of Organizational
Citizenship
Helping others on one's work team
Volunteering for extra job activities
Avoiding unnecessary conflicts
Making constructive statements about
one's work group and the overall
organization
16
Independent variables
Individual variables
• Age, gender, personality, emotion, values, attitude,
ability
• Perception, individual decision making, learning, and
motivation
Group variables
• Norm, communication, leadership, power, politics
Organization system variables
• Organizational culture, HR practices
17
Challenges and
Opportunities for OB
18
Typical employee is getting older
More women and minorities in the workplace
Global competition is requiring employees to
become more flexible
Historical loyalty-bonds that held many
employees to their employers are being
severed
19
Responding to Globalization
20
Managing Diversity
Workforce diversity -
organizations are
becoming a more
heterogeneous mix of
people in terms of gender,
age, race, ethnicity, and
sexual orientation
21
Diversity Implications
Managers have to shift their philosophy
from treating everyone alike to
recognizing differences and responding
to those differences in ways that ensure
employee retention and greater
productivity.
22
OB Insights
Improving People Skills
Improving Customer Service
Empowering People
Working in Networked Organizations
Stimulating Innovation and Change
23
OB Insights
Coping with “Temporariness”
Helping Employees Balance Work/Life
Conflicts
Declining Employee Loyalty
Improving Ethical Behavior
24