Professional Documents
Culture Documents
Why Plan?
Critical to successful negotiations Provides the ability to set the tone and direction of the negotiation
Individuals with higher levels of planning inclinations will have more successful negotiation outcomes than those who are less preparation-inclined.
Information Needs
Negotiators should know:
Other parties needs & interests Available resources of the other party Reputation and styles of the other parties Ability and authority of other party to make agreements Strategies & tactics the other party might utilize Understanding of when the other party might walk away from the negotiations
Intelligence Gathering
Skilled negotiator gathers intelligence:
Interests mutual & divergent Concerns mutual & divergent Emotional issues Primary claims Evidentiary support strengths & weaknesses Potential avenues around resistance Style compatibility considerations
Concerns Interests
Emotions
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Identifying Interests
Skilled negotiators must elicit information regarding the others interests both mutual and divergent Utilize self-disclosure to encourage openness Share a story of a previous negotiation Place interests in continuum from mutual-to-divergent When interests are mutual, cooperative or integrative negotiation is likely When interests are divergent, antagonistic, distributive forms of negotiation emerge
Identifying Concerns
All parties have concerns or worries Failure to address or identify concerns may hinder successful negotiations
Identifying Emotions
Individuals may become emotionally involved with issues or positions Emotions may be as important as rational or cognitive arguments If emotions are ignored, negotiations may fail
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Claim:
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Identify Fallacies
Fallacies of relevance occur when premises are irrelevant to the conclusion Fallacies of ambiguity occur when ambiguous, changeable wording in propositions lead to more than one meaning in an argument
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Indirect effects
Forging an ongoing relationship
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Planning: The action component of the strategy process; i.e. how will I 20 implement the strategy?
Approaches to Strategy
Unilateral: One that is made without active involvement of the other party Bilateral: One that considers the impact of the others strategy on ones own
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Strategic Options
Per Dual Concerns Model, choice of strategy is reflected in the answers to two questions:
How much concern do I have in achieving my desired outcomes at stake in the negotiation? How much concern do I have for the current and future quality of the relationship with the other party?
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Subordination
very
Avoidance: Dont negotiate Competition: I gain, ignore relationship Collaboration: I gain, you gain, enhance relationship Accommodation: Subordination I let you win, enhance relationship
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Active-Engagement Strategies
Competition distributive, win-lose bargaining Collaboration integrative, win-win negotiation Subordination involves an imbalance of outcomes (I lose, you win)
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How does the interaction between parties change over time? How do the interaction structures relate to inputs and outcomes over time? How do the tactics affect the development of the negotiation?
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Understanding the Flow of Negotiations: Stages and Phases Negotiation proceeds through distinct phases or stages
Beginning phase (initiation)
Middle phase (problem solving) Ending phase (resolution)
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Relationship building
Understanding differences and similarities Building commitment toward a mutually beneficial set of outcomes
Information gathering
Learn what you need to know about the issues
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Bidding
Each party states their opening offer Each party engages in give and take
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Getting Ready to Implement the Strategy: The Planning Process Know your limits and alternatives Set your objectives (targets) and opening bids (where to start)
Target is the outcome realistically expected Opening is the best that can be achieved
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Getting Ready to Implement the Strategy: The Planning Process Define the protocol to be followed in the negotiation
Where and when will the negotiation occur? Who will be there? What is the agenda?
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