Professional Documents
Culture Documents
Managing Interpersonal Conflict
Managing Interpersonal Conflict
in the Workplace
Training for Supervisors
Introduction
SHRM 2008
Objectives
Explain what workplace interpersonal conflicts are, the forms they take
and cite examples.
List at least three causes of these conflicts.
State ways interpersonal conflicts may be avoided.
List steps to follow in addressing an interpersonal conflict between two
or more employees.
Describe the supervisors responsibilities during a conflict resolution
meeting.
SHRM 2008
SHRM 2008
Edwin thinks his supervisor, Sally, is not giving him good leads for his
sales job. Instead of discussing his concern with Sally, he starts publicly
criticizing her management abilities, saying she is biased and that she
is causing sales revenue to fall. After a meeting with Sally that HR
scheduled and attended, Edwin realized that he had an erroneous
perception and that because of the economic downturn Sally had no
good leads for any of her salespeople.
SHRM 2008
SHRM 2008
SHRM 2008
Questions ? Comments?
SHRM 2008
SHRM 2008
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Questions? Comments?
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Summary
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Summary (contd)
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Course Evaluation
SHRM 2008
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