Communication Functions in an

Organisation

Functions of Organisation
Communication

Knowledge management

Decision making
Coordinating work activities
Fulfils relatedness needs
Credibility (employee),

Courtesy(employer)
Socialisation

Knowledge Management
Knowledge management (KM) is an effort
to increase useful knowledge within the
organization. Ways to do this include
encouraging communication, offering
opportunities to learn, and promoting the
sharing of appropriate knowledge artifacts

Decision-Making
The process of examining
your possibilities, options,
comparing them and
choosing a course of action.

Six Cs of Decision-Making
Construct
Compile
Collect
Compare
Consider
Commit

1. Construct- a clear picture of precisely

what must be decided

2. Compile- a list of requirements that must
be met
3. Collect-information on alternatives that
meet the requirements.
4. Compare- alternatives that meet the
requirements.

5. Consider-what might go wrong with each

alternative
6. Commit-to a decision and follow through
with it

Co-ordinating work activities

To work with others to arrange the work flow
To assist others in executing a complex task
To provide assistance in achieving a common effort
Not like earlier; less repetitive, less routine
Concentration more on ergonomics; change in

production style;
Constant input required
Transition for sellers market to buyers market
Emphasis on Interactive and lateral Communication
.

Fulfills Related Needs

Information is dispersed throughout an

organisation through written or oral

communication.
Eg: A business meeting may be used as a
means to communicate new office procedure
Webinars might be used to conduct meetings
through internet to employees or customers
who are able to attend meetings in person.

Socialisation:
Refers to capturing the hearts and minds of
organizational members to make them align
to the goals of the organization
Participative management
Making each individual feel that they are
vital for achievement of organizational goals
Innovation:
Communication within and beyond
organisation