COMMUNICATION &

EDUCATION TECHNOLOGY
UNIT REVIEW OF COMMUNICATION PROCESS
HOUR 5

Process ; elements and

channel
Purpose
Types of communication
Facilitators
Barriers to
communication
Method of overcoming
from barriers of
communication
Techniques of effective

COMMUNICATION
A process by which two or more exchange ideas, facts,
beliefs, feeling, or impressions that each gains a common
understanding of meaning, intent and use of message
paul leagens.

PURPOSE OF
COMMUNICATION
To exchange ideas.
To bring change in behavior in
desired direction.
Create a positive environment.
To provide information/ instruction.
To build healthy relationship.
Reaching decision and coming to
conclusion.
To acquire new skill.
To influence people.
Entertainment.

PROCESS OF COMMUNICATION
MODEL

TYPES OF
COMMUNICATION
Verbal communication.
Non verbal communication.
One way communication.
Two way communication.
Formal and informal communication.
Visual communication.
Tele communication.

VERBAL COMMUNICATION

Touch

NON VERBAL COMMUNICATION

Eye contact

Gesture

Posture

Gait

General physical
appearance

ONE WAY COMMUNICATION

Lecture method

The draw back of one way

communication are:
No feedback.
Information is imposed.
Learning is authoritative
Little participation.
Uncertain whether influence
human behavior or not.

TWO WAY
COMMUNICATION

FORMAL
AND
INFORMAL COMMUNICATION

VISUAL
COMMUNICATION

TELE COMMUNICATION

Muddled message.
Wrong channel.
Lack of feedback.
Mechanical barriers.

METHOD TO
OVERCOME BARRIERS
IN COMMUNICATION

TECHNIQUE OF EFFECTIVE
COMMUNICATION

Conversational skill
1. Control the tone of your voice so that you are conveying exactly what you
mean to say.
2. Be knowledgeable.
3. Be clear and concise.
4. Broad think or keep an open mind.
Listening skill
5. Whenever possible sit with person, during communication, do not cross your
arms or legs because that body language conveys a message of being closed.
6. Be alert but relaxed.
7. Keep the conversation as natural as possible and avoid being overly eager.
8. If culturally appropriate, maintain eye contact with the person.
9. Use appropriate facial expression and body gesture while listening.
Maintain silence/ effective therapeutic communication
10.Using silence 2. active listener 3. seeking clarification 4. offering self 5.
presenting
reality 6. pinpointing 7. establishing relationship 8. self awareness 9. sharing
empathy