IMP and IMS for 2016 move-in project

- Rutwik Vaidya

Integrated Master Plan for Move-In

2016
project
Non-uniform
arrivals
Swipe in
at Schott
Center

Check in
at hall
table

Collect
football
tickets

Schott Activities

(Primary Y Lead time to complete move-in)

(Project goal Sustain PDSA cycle for Fall Move-In
improvement Wait
process)
times too long

Exit
Schott &
travel to
holding
lot

Wait to be
released
from
Holding lot.

Traffic Management

D,M,A (2014)
Current State (2015)
Voice of process
Measurement system not
documented.
PDSA program plan not
documented.
Evaluation study of 2015 and
2014 processes done.
Need to improve lead time
performance
70 % of Morrill students moved
in in less than 2 hours.
91.8 % of Park Stradley
students moved in less than 2
hours.
66 % of Torres tower students
moved in less than 1 hour .
Bottlenecks at holding lots.
High wait times at holding lots
and football ticket counters.

(05/01/15
08/22/15)
1. Understand & map the process flow
2. Identify and implement improvements
for 2015 based of data analysis on 2014
data
(08/22/15
3. Setup and execute measurement
plan.
09/22/15)
1. Establish KPIs and KIs.
2. Measure lead time and other
process performances, evaluate
against 2014 process performance.
05/5/15)

Unload at
Building

Building activities
Future State (2016)
Voice of process

Measure

Analyze

Elevator
breakdowns

(09/22/15 11/22/15, 05/10/15

1.Understand root cause of high lead times.

2. Discuss and confirm root causes.
(05/15/16
08/01/16))
1. FMEA on process, to understand
failure
modes
prioritize
2. Calculate
& and
implement
processes
to improve.
improvements
for arrival
scheduling and building/football
processes.
We are
3. Design measurement system
here
for 2016
4. Execute measurement
system.
(08/01/16/08/22/16)
1.Evaluation study of 2016
and 2015 move-in processes.
2. Project handed over to next
student.

Improve

Control

Measurement system
documented and stabilized.
PDSA program plan
documented for setting up
improvements.
Evaluation study of 2016 and
2015 processes done.
Improved lead time
performance
Improvement in percentage
of students moved in less
than 2 hours.
Smoother process flow, with
no bottlenecks and shorter
wait times.

Integrated Master Schedule for 2016 move-in project from

05/10/15
08/22/15
1. Analyze
a. Root cause analysis (10th May to 17 th May)
a. Analyzed the data for students who took more than the lead time limit.
b. Extracted root causes for high lead time.
c. Discussed with core team to confirm root cause as high arrivals to Schottenstein Center.
Complet
2. Improve (17th May to 1st August)
ed
a. FMEA and Actions to improve (17th May)
a. Identified failure modes and actions to improve/(already improved) for all process steps.
b. Identified arrival scheduling as process step with highest RPN.
c. Ensuring effective capacity and compliance for each time slot determined to be the
action to improve for this process step.
We are here
b. Calculation of correct capacity for each time slot for each tower (17 th May to Mid July)
a. Calculate the compliance rate for signup windows from 2015.
b. Calculate capacity of time slots depending on compliance rate and building unloading
rates.
c. Confirm numbers with Daren and Aubrie, and brainstorm ways to more effectively
communicate to students.
d. Signup time windows go live around Mid July ( need to confirm date )
c. Data collection (TBD 1st August)
a. Discuss data collection with Aubrie and setup measurement plan.
b. Gather data collection volunteers by 1st August.