Professional Documents
Culture Documents
Sample Results
Importance of Engagement
It is essential that every person understands and
commits to your business strategyas stated in
your brand, vision, mission or valuesfor your
organization to be successful in the marketplace
Employees must know specifically what they
can do on their individual jobs each and every
day to truly make a measurable difference in
bottom line results
Engagement must be based on strong
diagnostics and executed with a focused,
creative strategy designed to prove the impact
on business results
Results
Survey Participation
Rating Scale:
Strongly
Agree
Agree
Neutral
Disagree
Strongly
Disagree
NA
Not
Applicable
Sample Characteristics
n
8
42
413
463
1.7%
9.1%
89.2%
100.0%
Claims Services
Account Services
Information Technology
Legal
Finance
Underwriting & Product Services
HR & Organizational Effectiveness
163
110
40
40
36
20
12
421
38.7%
26.1%
9.5%
9.5%
8.6%
4.8%
2.9%
100.0%
45
54
146
219
464
9.7%
11.6%
31.5%
47.2%
100.0%
380
39
35
454
83.7%
8.6%
7.7%
100.0%
Job Level
Division
Tenure
Location
Phoenix home office
Tucson field office
Other field office
Interpretation Guidelines
% Favorable
60 or more
All Systems Go!
50-59
Warning
49 or less
Red Alert!
10
Unfavorable
66
Culture
Work Environment
60
My Leader
60
59
50
Communication
50
Executive Leadership
49
0%
Neutral
25%
17
18
21
19
17
22
19
21
23
26
26
24
17
34
50%
Reliability Items
75%
.85
.81
.92
11
.78
.82
.86
.91
100%
11
Favorable
Item
Neutral
Unfavorable
87
Mean
9 4 469
4.20
80
11 9 470
3.96
78
14 8 472
3.93
11 471
3.86
72
67
63
0%
17
45
35
25%
16
17
18
19
29
26
25
50%
39
75%
471
3.70
472
3.64
472
3.21
472
2.90
100%
12
Qualitative
Analyses
13
Wages paid more fairly on the job and responsibilities, instead of by the
broadband
TYPE goals - to change or remove this process. Even though it has been
addressed to let team members know if they are not participating, not all team
members participate, yet receive tip goal payments
Change how employees are reviewed. The 360 reviews are useless, and the
milestone settings are too unreachable which discourages more than it
encourages.
14
I very, very, very much appreciate the benefits package provided to us.
It is unheard of in the business community and puts my mind at ease.
The opportunity for education offered to all of us. This benefit is better
than any other company and this organization encourages everyone to
take advantage of this.
I would not want the education benefits to change, I love that this
organization supports our personal and professional growth.
15
Employee
Engagement
16
17
Business Outcomes
Performance & Profitability
Motivation
Advocacy
Satisfaction
Pride
Turnover
TM
18
High
% Engaged
60%
Medium
30%
48.5% Engaged
Low
51.5%
Not Engaged
19
2005 Survey
- 14%
- 11%
- 1%
60%
81% products/services
74% employer
Pride
74%
Advocacy
92%
75%
- 12%
74%
Motivation
86%
- 14%
75%
Satisfaction
89%
- 11%
49%
Employee Engagement
60%
*Best-in-Class Companies
Reliability = .86
20
Key Outcomes
21
Item
72. Taking everything
into account, this
organization is a great
place to work.
0%
Neutral
Unfavorable
75
32
17
45
25%
50%
24
75%
Mean
7 469
3.97
468
3.11
100%
22
Retention
Which statement best describes your
current plans?
% Agree
2%
6%
I plan on being here another year but I am not sure after that
11%
26%
55%
Total
100%
23
Driver Analyses
24
Impact
Engagement
Item 1
?
Motivation
Item 2
Pride
Advocacy
Satisfaction
?
Item 3
?
Outcomes
25
Impact
.24
COMMUNICATION
.17
MY LEADER
CULTURE
.15
Outcome
Employee
Engagement*
2
R = 36%
.15
26
Engagement
Impact
Key Outcome
Motivation
Pride
My Leader
Employer
Advocacy
.13
Employee
Attraction*
Satisfaction
Culture
R = 39%
.25
.18
.17
.15
27
Segmentation
Analysis
28
High
Benchwarmers
15%
Stars
55%
Disconnected
Free Agents
15%
15%
Low
Engaged
High
29
Demographic Segmentation
Stars
Bench
Free-Agents
Saboteurs
Level
Tenure
warmers
100%
76%
44%
0%
10%
30%
0%
4%
1%
0%
10%
25%
49%
37%
48%
49%
29%
28%
31%
26%
0%
3%
2%
1%
22%
32%
19%
24%
75%
58%
58%
48%
47%
46%
35%
17%
27%
25%
34%
22%
23%
40%
0%
0%
0%
1%
6%
1%
0%
8%
15%
18%
17%
25%
30%
25%
30
Key Differences
Analyses
31
Demographic Differences
Key Variables
Demographic Variables
Level
Location
My Leader
Culture
Work Environment
Executive Leadership
Communications
Engagement
Retention
Great Place to Work
Employee Attraction
Division
Tenure
32
disengaged
100%
Ratio
81%
.8 to 1
4 to 1
8 to 1
55%
45%
49%51%
40%
19%
20%
0%
0%
Team Member
N=413
Director
N=42
Overall
33
5.0
4.0
3.9
4.3
3.0
2.0
1.0
0.0
Team Member
N=413
Director
N=42
34
Summary &
Implications
35
Strengths:
Within team effectiveness (role clarity, support, etc.)
55% Stars overall
Team Leaders and VPs are highly engaged
Opportunity Areas:
Drivers of Engagement:
36
Next Steps
37
Next Steps
Executive
EMPLOYEE
OPINION
SURVEY DATA
Leadership
Presentation of
Results
Managers
Survey Data
Tactical
Action Planning
Sessions
Employees
Strategic
Employee Survey
Communications
Feedback
38
Percentage