Quality Systems and Standards

The International Standards Organization known as ISO, has

developed a series of standards for quality systems.
The current version of the standard is known as the ISO 9000
series.
The ISO 9000 series are based on eight quality management
principles.
1. Customer focus

5. System approach to management

2. Leadership

6. Continual improvement

3. Involvement of people

7. Factual approach to decision making

4. Process approach

8. Mutually beneficial supplier relationships

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Quality Systems and Standards

Implementing ISO gives the following advantages:
Creates a more efficient, effective operation
Increases customer satisfaction and retention
Improves employee motivation, awareness, and morale
Promotes international trade
Reduces waste and increases productivity
Enables to meet the requirements of an internationally uniform quality
system
Motivates the employees and develops pride in them for achieving excellence
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