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  • Customer Life Cycle Analysis

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    Krishna Kumar
    13 views2 pages
    This document discusses improvements made to a hospital's customer life cycle. The hospital centralized scheduling, trained operators to be more friendly, and increased new patients by 20%. It also held weekly staff meetings, required hourly nurse rounds, created a unified culture across professions, and developed materials to educate patients to reduce anxiety and engage them in their care. These changes analyzed customer experiences before and after the improvements.

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    Customer Life cycle analysis -Services markting

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    This document discusses improvements made to a hospital's customer life cycle. The hospital centralized scheduling, trained operators to be more friendly, and increased new patients by 20%. It also held weekly staff meetings, required hourly nurse rounds, created a unified culture across professions, and developed materials to educate patients to reduce anxiety and engage them in their care. These changes analyzed customer experiences before and after the improvements.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views2 pages

    Customer Life Cycle Analysis

    Uploaded by

    Krishna Kumar
    This document discusses improvements made to a hospital's customer life cycle. The hospital centralized scheduling, trained operators to be more friendly, and increased new patients by 20%. It also held weekly staff meetings, required hourly nurse rounds, created a unified culture across professions, and developed materials to educate patients to reduce anxiety and engage them in their care. These changes analyzed customer experiences before and after the improvements.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Customer Life Cycle Analysis

    Before

    Centralized Scheduling Process


    A more friendly Operators
    New patients increased by 20%

    Managing the 360


    Weekly Huddles
    Mandating Hourly Nurse Rounds
    Creating a Unified Culture
    Removing the lines of different
    professions
    Creation of Printed Materials and
    interactive videos for describing
    the hospital environment and
    procedures Reducing the anxiety
    Labor productivity Engaging
    patients

    Before and After Scores

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