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  • Conflict Management: Chapter 16 Lecture 2

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    Prickly Pear
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    The document discusses five approaches to managing conflict: avoidance, competition, accommodation, compromise, and collaboration. It presents the pros and cons of each approach. Competition means one side wins while the other loses. Accommodation means one side gives in to the other. Compromise means both sides get something but not everything they want. Collaboration means both sides work together to find a solution where everyone "wins." The document advises developing multiple conflict management styles and choosing the best approach depending on the situation. It also provides tips for managing workplace conflicts, such as building relationships, listening to others, and focusing on problem-solving rather than changing people.

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    Conflict Management

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    Conflict Management

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    The document discusses five approaches to managing conflict: avoidance, competition, accommodation, compromise, and collaboration. It presents the pros and cons of each approach. Competition means one side wins while the other loses. Accommodation means one side gives in to the other. Compromise means both sides get something but not everything they want. Collaboration means both sides work together to find a solution where everyone "wins." The document advises developing multiple conflict management styles and choosing the best approach depending on the situation. It also provides tips for managing workplace conflicts, such as building relationships, listening to others, and focusing on problem-solving rather than changing people.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    2 views9 pages

    Conflict Management: Chapter 16 Lecture 2

    Uploaded by

    Prickly Pear
    The document discusses five approaches to managing conflict: avoidance, competition, accommodation, compromise, and collaboration. It presents the pros and cons of each approach. Competition means one side wins while the other loses. Accommodation means one side gives in to the other. Compromise means both sides get something but not everything they want. Collaboration means both sides work together to find a solution where everyone "wins." The document advises developing multiple conflict management styles and choosing the best approach depending on the situation. It also provides tips for managing workplace conflicts, such as building relationships, listening to others, and focusing on problem-solving rather than changing people.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
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    of 9

    CONFLICT

    MANAGEMENT
    Chapter 16 Lecture 2

    5 ways to manage
    conflict

    Avoidance
    Competition (A)
    Accommodation (B)
    Compromise (C)
    Collaboration (D)

    Conflict Continuum
    I win, you lose (competitionA)
    I lose or give in (accommodateB)
    We both get something
    (compromiseC)
    We both win(collaborateD)
    A
    B
    C
    D

    Competition

    Plus
    The winner is clear
    Winners usually experience gains

    Minus
    Establishes the battleground for the
    next conflict
    May cause worthy competitors to
    withdraw or leave the organization

    Accommodation

    Plus
    Curtails conflict situation
    Enhances ego of the other

    Minus
    Sometimes establishes a precedence
    Does not fully engage participants

    Compromise

    Plus
    Shows good will
    Establishes friendship

    Minus
    No one gets what they want
    May feel like a dead end

    Collaboration

    Plus
    Everyone wins
    Creates good feelings

    Minus
    Hard to achieve since no one knows
    how
    Often confusing since players can
    win something they didnt know
    they wanted

    What This Means

    Managing conflict means you need to


    develop several styles and decide
    which is valuable at any given point of
    conflict

    Tips for Managing


    Workplace Conflict

    Build good relationships before conflict occurs


    Do not let small problems escalate; deal with them as
    they arise
    Respect differences
    Listen to others perspectives on the conflict situation
    Acknowledge feelings before focusing on facts
    Focus on solving problems, not changing people
    If you cant resolve the problem, turn to someone who
    can help
    Remember to adapt your style to the situation and
    persons involved

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