Organizational Behaviour Key

Concepts Canadian 5th Edition Kinicki

Test Bank
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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

1) A process in which one party perceives that its interests are being opposed or negatively affected by
another party is called
A) cognitive dissonance
B) opposition
C) incivility
D) conflict
E) workplace inequity
Answer: D

2) According to Tjosvold's cooperative conflict model, the desired outcomes are

A) learning, stronger relationships, and agreement
B) stronger relationships
C) learning
D) agreement
E) none of the responses are correct
Answer: A

3) Interpersonal opposition based on personal dislike or disagreement refers to _________.

A) facilitating conflict
B) cohesive conflict
C) perceptual conflict
D) incivility conflict
E) personality conflict
Answer: E

4) In a(n) __________, members of the in-group views themselves as a collection of unique

individuals, while they stereotype members of other groups as being "all alike."
A) stationary conflict
B) intergroup conflict
C) cross-cultural conflict
D) personality conflict
E) intrapersonal
Answer: B

5) "Do not take sides in someone else's personality conflict" is a tip for
A) the human resource manager
B) family members
C) an employee having a personality conflict
D) a manager dealing with a personality conflict
E) a third party observer of a personality conflict
Answer: E

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6) Which of the following are actions for minimizing intergroup conflicts?
A) avoid or neutralize negative gossip
B) work to eliminate specific negative interactions between groups
C) conduct team building
D) encourage personal friendships and good working conditions
E) all responses are correct
Answer: E

7) The level of perceived intergroup conflict tends to increase when there are _______ interactions
between groups (or between members of those groups).
A) negative B) positive C) social D) negotiated E) personal
Answer: A

8) An ADR policy in which a third party actively guides the disputing parties in exploring innovative
solutions to the conflict. This is an example of
A) ombudsman
B) mediation
C) facilitation
D) conciliation
E) arbitration
Answer: B

9) A(n) _____________ is someone who works for the organization, and is widely respected and
trusted by his or her co-workers, and hears grievances on a confidential basis and attempts to
arrange a solution.
A) conciliator
B) mediator
C) ombudsman
D) facilitator
E) arbitrator
Answer: C

10) A questionable negotiation tactic that only partially discloses the facts is
A) puffery
B) lies
C) distraction
D) deception
E) non-disclosure
Answer: E

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 11) Aquestionable negotiation tactic of providing excessive information to the opponent or asking
many questions is referred to as
A) lies
B) maximization
C) distraction
D) change of mind
E) information exploitation
Answer: C

12) Distributive negotiation involves

A) distributionequality
B) unionized negotiations
C) win-win thinking
D) equal thinking
E) win-lose thinking
Answer: E

13) The types of negotiation include

A) distributive and integrative
B) distributive and arbitration
C) arbitration and intergrative
D) conflict and arbitration
E) distributive and conflict
Answer: A

14) The realities of organizational conflict include

A) various types of conflict are inevitable because they are triggered by a wide variety of causes
B) all of the responses
C) too little conflict may be as counterproductive as too much
D) there is no single best way of avoiding or resolving conflict
E) none of the responses related to the realities of organizational conflict
Answer: B

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.

15) Conflict is an unavoidable aspect of modern life.

Answer: True False

16) Conflict carries no emotional baggage.

Answer: True False

17) Human Relation Theorists recognized that conflict was inevitable however it had to be dealt with
swiftly in the workplace.
Answer: True False

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 18) If a department experiences too little conflict, apathy may occur.
Answer: True False

19) When conflict intensity is low outcomes are positive.

Answer: True False

20) Workplace etiquette training can assist in decreasing office civility.

Answer: True False

21) One single personality conflict cannot contaminate an entire inter-group experience.
Answer: True False

22) Intergroup conflict may occur if the group views outsiders as a threat.
Answer: True False

23) The potential for cross-culture conflict is both immediate and huge on the global landscape.
Answer: True False

24) Thefive conflict-handling styles include integrating, obliging, dominating, avoiding, and
compromising.
Answer: True False

25) The technique of conflict avoidance is useful in high stakes negotiation.

Answer: True False

26) During conflicts,disagreement expressed in a demeaning manner produces more negative effects
than the same sort of disagreement expressed in a reasonable manner.
Answer: True False

27) During conflicts, as conflict increases group satisfaction decreases.

Answer: True False

SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.

28) Create a table of the three types of conflict. Identify the type of conflict, the characteristics of the
conflict and how to manage the conflict.
Answer: The three types of conflict are (1) personality conflict, (2) intergroup conflict, and (3)
cross-cultural conflict. The characteristics and how to manage the conflict are provided in
table 8.2 and skills and best practices.

29) There are six techniques for ADR resolution. List and explain the six techniques.
Answer: The techniques are (1) facilitation, (2) conciliation, (3) peer review, (4) ombudsman, (5)
mediation, (6) arbitration. Explanations will vary among students.

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Answer Key
Testname: UNTITLED6

1) D
2) A
3) E
4) B
5) E
6) E
7) A
8) B
9) C
10) E
11) C
12) E
13) A
14) B
15) TRUE
16) FALSE
17) TRUE
18) TRUE
19) FALSE
20) FALSE
21) FALSE
22) TRUE
23) TRUE
24) TRUE
25) FALSE
26) TRUE
27) TRUE
28) The three types of conflict are (1) personality conflict, (2) intergroup conflict, and (3) cross-cultural
conflict. The characteristics and how to manage the conflict are provided in table 8.2 and skills and best
practices.
29) The techniques are (1) facilitation, (2) conciliation, (3) peer review, (4) ombudsman, (5) mediation, (6)
arbitration. Explanations will vary among students.