VERBAL AND NON-

VERBAL
COMMUNICATION
 GROUP MEMBERS

SITI SUHAILA BT RAZI ZAINAL

ALHANUM ROLMIZAM BT ABDILLAH
FATIN SYAZWANI BT ANDUL RAHIM
NUR AISHAH BINTI ABDUL WAHID
NURUL NAZURAH BT A. RAZAK
ANIS SYAHIRAH BT KAMAROL IDZHAM
 What is VERBAL
COMMUNICATION?

Refers to the use of sounds and language

to relay a message.
Act as the primary tool.
 IMPORTANC
E

To clarify To inform, Can use verbal

misunderstandin inquire, argue communication to
g and discuss correct a wrong
 Greeting

VERBAL Speak in a normal

tone of voice
COMMUNICATION FOR
PUBLIC TRANSPORT
Expressing a polite
request

Thanked the driver

 What is NON-VERBAL
COMMUNICATION?

Communication through sending and receiving

wordless clues.
Includes body language, gestures, facial
expressions
 THE
IMPORTANCE

Describes the process of

shared cues between people,
which goes hand-in-hand with
public speaking.
 Use positive body
language

NON-VERBAL Give good facial

expression
COMMUNICATION FOR
PUBLIC TRANSPORT
Make the eye contact
when communicate
with other passengers