Carter Cleaning

Company
 Main Theme
Job description is more important than as usual we learn it in our academic
courses. In carter cleaning company, managers were doing something
different from organization policy, because they didnt know well about the
job description.
 Actors
Jeniffer: Troubleshooter or consultant of carter cleaning company
 Determination
1. What should be the format and final form of the store managers job
description?
2. Is it practice al to specify standards and procedures in the body of the job
description, or should these be kept separate?
3. How should Jeniffer go about collecting the information required for the
standards, procedures and job description?
4. What, in your opinion, should the store managers job description look like
and contain?
 Comprehensive Analysis
What should be the format and final form of the store managers
job description?

Job Description: A list of Jobs duties, responsibilities, reporting

relationships, working conditions and supervisory responsibilities.
 01. Job Identification
Job Title: Store Manager
Job Family: Management
Reports to: Jenifer
Location: Southeastern U.S.A.
Date: 17.04.2015
 02. Summary
In simply, store manager is responsible for directing all store activities to
accomplish the firms goal including Bookkeeping, pricing, maintaining HR,
maintaining productivity.
 03. Responsibilities & Duties
Control of Labor Pricing
Control of Resources (supply and costs) Inventory Control
Quality Control Spotting & Cleaning
Store Appearances and cleanliness Machine Maintenance
Purchasing
Customer Relations
Employee Safety
Bookkeeping & Cash Management HR Functions
Cost Control & Productivity Pest Control
Damage Control
 04. Relationship
Reports to - Jeniffer
Supervises - 7 working employees
Works with Others branch manager and workers
Outside the company Customer and suppliers
 05. Standards of Performance
At least make revenue 500000
Good relationship with customer, reduce the customer complaints to 5
persons in a year
 06. Job Specification
MBA in HR
Good in Accounting, Financing
Goal focused personality
Q-2. Is it practice al to specify standards and procedures in the body of the job
description, or should these be kept separate?

Yes, It should be included. That will help the managers and supervisors to
remember and focus on standards more frequently as it is a part of job
description.
Q-3. How should Jeniffer go about collecting the information required for the
standards, procedures and job description?

There is some methods like-

Interviews
Questinaries
Observations
Diaries/ logs
Websites
 Q-4. What, in your opinion, should the store managers job description look
like and contain?

I think, it is better to formulate a competency based job analysis. Describing

the jobs in terms of measureable, observable, behavioral competencies, that
an employee doing that job must exhibit to do the job well.
The competencies can be divided into 3 categories
General competencies
Leadership Competencies
Technical Competencies
 Conclusion
At conclusion, it is proved that job description is not just a job but a
important job for manager.