SIPOC

What is SIPOC?

A top level process map. It stands for:

Suppliers
Inputs
Process
Outputs
Customers

A graphic display of steps, events and operations that constitute

a process
SIPOC Benefits

The SIPOC will:

Help identify and balance competing requirements

Identify Gaps in requirements
Identify suppliers and customers
Verify the resource requirements
Establish the scope of the project, and satisfy stakeholders that
the problem area is captured in the process
Target the right metrics for verifying customer requirements
Establishes who should participate on the project team
SIPOC Process Elements

Supplier: Whoever provides the inputs to your process

Input: Materials, resources and data required to execute
your process
Process: A collection of activities that takes one or more kinds
of input and creates output that is of value to the customer
Output: The tangible products or services that result from the
process; equivalent to a customer need
Customer: Whoever receives the outputs of your process internal or external
CTQs
(Critical to Quality): A specific characteristic of the output that will determine
the extent to which customer satisfaction is achieved
Boundary: The limits of a particular process, usually identified by
the inputs and outputs, that separate what is outside
the process where it starts and stops
Steps for Developing a SIPOC
Process Name:
Process Owner:
Suppliers Inputs Process Outputs Customers
High Level
Providers of the Resources Process Process
Resource Required Requirements Description Deliverables Requirements Stakeholders

11 22
5 3
When does What are
the process the
What inputs start? Outputs?
6 are required Who is the
to enable customer
this process? 7 of each
Who
4 output?
6 Ms What is the
supplies
each input? process?
What does
the process What does
expect of each
each input? customer
expect from
When does
each output?
the process
end?
Example of a SIPOC
SIPOC
Suppliers Inputs Process Outputs Customers
(providers of the (resources required (deliverables from (anyone who receives a deliverable
(top level description of activity)
required resources by the process) the process) from the process)

Requirements Requirements
Per specification. On
management/end
Blowmold department Case/lid Size, color, weight Cooler time. Correct quantity
customer
per production code
size, color, weight,
Rotovac liner Screw Machine Scrap less than 1% management
material thickness
Hinge. Drain, pins,
size to spec. quantity Efficiency 110%,
Outside supplier handles, handle Earned hours management
required, color correct 1300 per shift
bracket,
correct spec and
Outside supplier screws
quanity
Cooler assembly
process on Line
Outside supplier Urethane insulation Proper spec material 6

correct material and

Press shop back up plate
hole placement

Pack into
temp (110-130
carton.
Maintenance / degrees) Speed ( 5
Production Oven minute cycle)

trained, skilled,
Human Resource Dept Assemblers capable
Production/
Engineering/ pressure 1500 psi,
Maintenance urethane head correct size shot