Consumer Protection

Act 2007

Ms Hall
 What is the Consumer Protection
Act 2007?
The consumer Protection Act 2007 is the law that
protects consumers from unfair business-to-consumer
commercial practices.
Functions:
Replaced the consumer information act 1978
Main function was to establish the NCA
Prohibits false product descriptions
Prohibits false prices
Prohibits false or misleading advertising
Examples of misleading claims
Claim that a product is Made in Ireland when in fact it
was produced elsewhere
Trader selling second-hand cars which have been
clocked, i.e. the odometer has been tampered with to
show a reduced mileage
A claim that a service is provided within 24 hours if it
will actually take longer, e.g. dry cleaning, photo
developing
when a retailer advertises an items previous price in a
sale, the item must have been on sale at that price for
28 consecutive days in the previous three months
 National Consumer Agency (NCA)
What is the NCA responsible for?
To promote and protect the interest and welfare of
consumers.
To provide information on consumer rights. (website)
To encourage compliance with relevant law.
To investigate suspected offences, such as misleading
advertising.
To prosecute traders.
Conduct research into consumer issues (surveys- may be used
to see what laws needs changing)