Effective Communication Skills

Objectives

Define and understand communication and the

communication process

List and overcome the filters/barriers in a

communication process

Practice active listening

Tips to improve verbal and non verbal

communication
 What are the most common ways
we communicate?

Written Word
What is Communication?

Communication is the transmission of an idea or feeling so

that the sender and receiver share the same
understanding.

Communication is not a mysterious process.

It takes place when the ideas from your mind are transferred to
anothers and arrive intact, complete, and coherent.
The Communication Process

Medium

Barrier
SENDER RECEIVER
(encodes) (decodes)
Barrier

Feedback/Response
Types of Communication

One-way communication

Two-way communication

One to many
Components of Communication

Verbal Communication

Vocal communication

Non-verbal communication
Features of Effective Communication

Active Listening

Eye contact

Posture

Simple language

Questioning skills
Benefits of effective communication

Quicker problem solving

Better decision making
Steady work flow
Strong business relations
Better professional image
Barriers to communication

Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Cultural differences
Poor listening skills
Use of jargon
Distractions
 Hearing Vs Listening

Hearing Physical
process, natural,
passive

Listening Physical as
well
as mental process, active,
learned process, a skill

Listening is hard.
You must choose to participate in the process of listening.
Active Listening

The process of recognizing, understanding, and

accurately interpreting communicated messages
and responding to spoken and/or nonverbal
messages.

Steps to Effective Listening:

Hearing
Interpretation
Evaluation
Respond
Improving Verbal Communication-Tips

o Eliminate Noise
o Get Feedback Verbal & Body Signals
o Speak Slowly & Rephrase your
sentence
o Dont Talk down to the other person
o Listen Carefully & Patiently
Improving Body Language - Tips

Keep appropriate distance

Touch only when appropriate
Take care of your appearance
Be aware - people may give false
cues
Maintain eye contact
Smile genuinely
 Success for YOU

in the new global and diverse workplace

requires
excellent communication skills!
THANK YOU