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Organizational Culture
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Learning Objectives
• Understand the relationship between culture and the
organization

• Understand the key characteristics of organizational

culture

• Identify different images of organizations and how these

relate to different organizational forms

• Isolate where your organization sits within the cultural

web
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Learning Objectives
• Appreciate structural perspectives on
organizational culture

• Understand the excellent organization and how

to compare and shape organizational culture
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Culture & The Organization

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What is Organization Culture?

The set of values that helps the organization’s

employees understand which actions are
considered acceptable and which actions are
considered unacceptable
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Culture Versus Climate

• Not the same thing
– Climate refers to current situations in an organization
and the linkages among work groups, employees, and
work performance

– Culture, on the other hand, relates to the historical

context within which a situation occurs and the
impact of this context on the behavior of employees
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Characteristics of Organizational Culture

Member Identity Risk Tolerance

Group Emphasis Reward Criteria

People Focus Conflict Tolerance

Unit Integration Means-End Orientation

Control Open System Focus

Source: Robbins, 1993

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Characteristics of Organizational Culture

• Member Identity
– Do employees identify with the whole organization?

• Group Emphasis
– Are work activities organised around groups or
individuals?
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Characteristics of Organizational Culture

• People Focus
– Do management decisions consider the impact of
decisions on employees?

• Unit Integration
– Is work organised in a coordinated or independent
manner?
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Characteristics of Organizational Culture

• Control
– Are rules and regulations used to manage employee
behavior?

• Risk Tolerance
– Are employees encouraged to use their own
initiative?
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