Professional Documents
Culture Documents
Week # 7
Cost of Quality
Prepared by: Khalid Dahleez
Faculty of Commerce – the Islamic University of Gaza
Therefore,
quality is
“free”.
Total Quality Management - Spring 2010 - IUG 8
Total Quality Management (TQM)
W. Edwards Deming proposed that
improving quality reduces cost and Quality can be and should be
improves profitability. improved continuously.
Revenues
Total Revenues & Costs
Max Profit
Cost
Max Quality
Quality
Total Quality Management - Spring 2010 - IUG 9
Return on Quality (ROQ)
Profit is maximized at the The optimum quality level is always achieved
optimum quality level. before maximum attainable profit is reached.
Cost
Total Revenues & Costs
Revenues
Max Profit
Optimum Quality
Quality
Total Quality Management - Spring 2010 - IUG 10
Founders Point of View
• Feigenbaum (Originator of ‘Total Quality’
concept)
Definition of Quality costs (1956)
Appraisal costs
Prevention costs
Failure costs
Prevention Appraisal
Design Review, Zero Defects Vendor Surveillance, Receiving
Program, Supplier Training, Supplier Inspection, Product Acceptance, Process
Evaluation, Specification Review, Control, Inspection Labor, Quality
Quality Audits, Preventive Control Labor, Testing Equipment Costs
Maintenance, Engineering Changes,
Product Liability, Increased Overhead
Prevention Costs
Benefit
Appraisal Costs
1
Prevention
10
$ $
Correction
$ $
100
Failure $
$
$
$
$
$
Other limitations