Presented By : 1.

Wilson
2. Azati Isma

HORISON HOTEL SCHOOL

2017
POINT OF LESSON
• 1. Document evidencing one party's indebtedness to another, such as an
invoice.

• 2. Draft of a proposed statute (Act Of Parliament) which must be

approved by both houses of the legislature and signed by the Head Of
State (such as a President) to become a law.

• 3. Short name for bill of exchange which is a party's order to another

party to pay a certain sum on a certain date.

• 4. Short name for due-bill which is a statement of money owed in

securities trading.

• 5. Short name for bill of exchange, bill of lading, or treasury bill.

The Meaning Of Bill ???

• Noun
• 1.a statement of money owed for goods or services suppli
ed:He paid the hotel bill when he checked out.
• 2.a piece of paper money worth a specified amount:a ten-
dollar bill.
• 3.Government. a form or draft of a proposed statute prese
nted to alegislature, but not yet enacted or passed and ma
de law.

Bill
• Check in: Means guest coming into the hotel to stay or
sleep over
• Check out: Means guest leave the hotel after the time of
the accomodation end and compliting the payment

The Definition Of
Check In / Out
• 1.When the guest choose room standart its possible to do
up sell another good room with good price
• 2.Give product knowledge about type of room
• 3.Using “Magic Word” for the guest who wanted to
upgrade from standart room to junior suite room
• 4.Using body language for attract the guest
• 5.Say thank you when the guest check out, and asking for
another reservation after they finishing the guest folio

How To Up-selling Rooms

at Receptionist
How To Polite Intonation
Dialog Between Guest
And Receptionist